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Compaq Presario CQ62 Notebook
PC and HP G62 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
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© Copyright 2010 Hewlett-Packard Development Company, L.P. AMD, ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Intel, Arrandale, and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the expr
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MSG revision history Revision Publication date Description A October 2010 ● Added newly supported hard drives to spare parts listings in the following locations: Computer major components on page 20, Mass storage devices on page 30, Sequential part number listing on page 33, Hard drive on page 47. ● Added newly supported memory modules to spare parts listings in the following locations: Computer major components on page 20, Sequential part number listing on page 33, Memory module on page 55. ● A
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iv MSG revision history ENWW
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing
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vi Safety warning notice ENWW
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Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 7 Identifying the hardware ....................................................................................................................... 7 Top components ......
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Electrostatic discharge damage ........................................................................ 41 Packaging and transporting guidelines ............................................. 42 Workstation guidelines ..................................................................... 42 Equipment guidelines ....................................................................... 43 Component replacement procedures .................................................................................
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Navigating and selecting in Computer Setup .................................................... 94 Restoring factory settings in Computer Setup ................................................... 95 Computer Setup menus ..................................................................................................... 96 File menu .......................................................................................................... 96 Security menu .........................................
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10 Recycling ................................................................................................................................................... 123 Battery .............................................................................................................................................. 123 Display .............................................................................................................................................. 123 Index ..................
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1 Product description Category Description HP G62 HP G62 Compaq Compaq Presario Presario CQ62 CQ62 Discrete UMA Discrete UMA Product Name Compaq Presario CQ62 Notebook √√ PC HP G62 Notebook PC √√ Processors AMD Phenom™ N930 Processor √√√√ (2.0 GHz, 2 MB total L2 cache, 1333 MHz)—Quad core 35 W AMD Turion II P560 Processor (2.5 √√√√ GHz, 2 MB L2 cache 1066MHz)— Dual core 35 W AMD Athlon II N370 Processor (2.5 √√√√ GHz, 1 MB L2 cache 1066MHz)- Dual core 35 W AMD Turion II N570 Processor (2.
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Category Description HP G62 HP G62 Compaq Compaq Presario Presario CQ62 CQ62 Discrete UMA Discrete UMA AMD Athlon II P360 Discrete √√√√ Processor 2.3 GHZ 35 W (for model 1.2 only) AMD Champlain V160 Processor √√√√ (2.4 GHZ 512 MB L2 cache 1066MHz)-Single core 25 W Chipset ATI™ RS880M √ Southbridge - SB820 √√√√ AMD™ RS880MD √ √√ Graphics ATI Mobility Radeon™ HD5430 with √ 512 MB dedicated video memory ATI Mobility Radeon HD Graphics √ √ (UMA, integrated) with shared video memory ATI Mo
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Category Description HP G62 HP G62 Compaq Compaq Presario Presario CQ62 CQ62 Discrete UMA Discrete UMA ● 3072 MB (1024 MB × 1 + 2048 √√√√ MB × 1) ● 2048 MB (2048 MB × 1) √√√√ ● 2048 MB (1024 MB × 2) √√√√ ● 1024 MB (1024 MB × 1) √√√√ Hard drives Supports 9.5-mm, 6.35-cm (2.5-in) √√√√ SATA hard drive Customer accessible √√√√ Supports the following drives: 750 GB, 5400 rpm √√√√ 640 GB, 5400 rpm √√√√ 500 GB, 7200 rpm √√√ 320 GB, 7200 rpm √√√√ 250 GB, 7200 rpm √√√ 160 GB, 7200 rpm √√√
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Category Description HP G62 HP G62 Compaq Compaq Presario Presario CQ62 CQ62 Discrete UMA Discrete UMA Realtek 8102E √√√√ Wireless Integrated wireless local area network (WLAN) options by way of wireless module: 2 wireless antennas built into √√√√ display assembly Support for no-WLAN option √√√ Support for the following WLAN formats: Broadcom BCM4312 802.11b/g √√√√ Atheros AR9285 802.11 a/b/g/n 2x2 √√√√ Atheros AR9285 802.11b/g/n 1x1 √√√ WiFi Adapter Broadcom 4313 802.11b/g/n 1x1
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Category Description HP G62 HP G62 Compaq Compaq Presario Presario CQ62 CQ62 Discrete UMA Discrete UMA Keyboard/pointing Full-size keyboard, 39.62-cm(15.6- √√√√ devices in) with numeric keypad TouchPad with 2 buttons and 2-way √√√√ scroll (taps enabled as default) Power 6-cell, 2.20–Ah, 47 Wh battery √√√ requirements 6-cell, 2.55–Ah, 55 Wh battery √√√√ 65-W AC adapter with localized √ √ cable plug support 90-W AC adapter with localized √ √ cable plug support Security Kensington Security Loc
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6 Chapter 1 Product description ENWW
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2 External component identification Identifying the hardware Components included with the computer might vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer: 1. Select Start > My Computer. 2. In the left pane of the System Tasks window, select View system information. 3. Select Hardware tab > Device Manager. Add hardware or modify computer configurations using Device Manager. ENWW
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Top components TouchPad Component Description (1) TouchPad light Off—Touchpad is on. Amber—Touchpad is off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Press the left side of the TouchPad button to execute functions like the left button on an external mouse. (4) Right TouchPad button Press the right side of the TouchPad button to execute functions like the right button on an external mouse. *This table describes factory settings. To
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Lights Component Description (1) TouchPad light ● Off—TouchPad is enabled. ● Amber—TouchPad is disabled. (2) Caps lock light On—Caps lock is on (3) Power light ● On—The computer is on. ● Flashing—The computer is in Sleep. ● Off—The computer is off or in Hibernation. (4) Wireless light ● White—An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. ● Amber—No wireless devices are detected. ENWW Top components 9
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Button and speakers Component Description (1) Speakers grill Two integrated speakers produce sound. (2) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to initiate Sleep. ● When the computer is in Sleep, press the button to exit Sleep. ● When the computer is in Hibernation, press the button to exit Hibernation. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the p
