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Dell™ PowerEdge™ 2650 Systems Service Manual
System Overview
Basic Troubleshooting
Indicators, Codes, and Messages
Removing and Replacing Parts
Jumpers and Connectors
Using the System Setup Program
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for pro
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Back to Contents Page Basic Troubleshooting Dell™ PowerEdge™ 2650 Systems Service Manual Initial User Contact External Visual Inspection Observing the Boot Routine Internal Visual Inspection Running the System Diagnostics Obtaining Technical Assistance The basic troubleshooting procedures can help you diagnose a system problem. These procedures can often reveal the source of a problem or indicate the correct starting point for servicing the system. See your Installation
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Observing the Boot Routine After you have performed an external visual inspection, boot the system and, while the boot routine is running, observe the system for any indications of problems. NOTE: Most of the steps in this procedure require observation of system functions and indications, some of which can occur simultaneously. It may be necessary to reboot the system several times to complete all of these steps. NOTE: You can run the system diagnostics from the utility partition by pressin
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1. Remove the bezel (see "Removing the Bezel"). 2. Turn off the system, including any attached peripherals, and disconnect all the power cables from electrical outlets. 3. Remove the cover (see "Removing the Cover"). CAUTION: The microprocessor and heat-sink assembly can get extremely hot during system operations. Be sure that it has had sufficient time to cool before touching it. CAUTION: When handling the microprocessor and heat-sink assembly, take care to avoid sharp edges o
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provided to assist you. For more information on these help tools, see "Getting Help" in your Installation and Troubleshooting Guide. Back to Contents Page
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Back to Contents Page Indicators, Codes, and Messages Dell™ PowerEdge™ 2650 Systems Service Manual System-Status Indicators Cooling Fan Indicator Codes System Identification Indicators LCD Status Messages Front-Panel Indicators and Features System Messages Back-Panel Indicators and Features System Beep Codes Power Indicator Codes Warning Messages Hard-Drive Indicator Codes Diagnostics Messages NIC Indicator Codes Alert Messages The system indicators and
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Additional indicators are located behind the bezel. The front-panel status LCD provides information using an alphanumeric character display (see "LCD Status Messages"). See Figure 3-2 for the front-panel indicators and features. Figure 3-2 shows the front-panel features of the system. Table 3-2 describes the front-panel features. Figure 3-2. Front-Panel Features Table 3-2. Front-Panel Features Component Description Power button Turns system power off and on. l If you turn off the
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Table 3-3. Back-Panel Features Component Description Power supply indicators Provides information on power status (see "Power Indicator Codes"). NIC indicators Provides information on NIC status (see "NIC Indicator Codes"). System status indicator connector Connects to an indicator that can signify when the system is operating correctly or when the system needs attention (see "System-Status Indicators"). System identification indicator Signifies when the system is operating correctly
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Table 3-5. Power-Supply Indicator Codes Indicator Indicator Code Power-on Green indicates that the power supply is operational. Fault Red indicates a problem with the power supply (fan failure, voltage error, etc.). Power present Green indicates that power is present at the power supply and that the system is connected to a power source. Hard-Drive Indicator Codes Each hard-drive carrier has two indicators: a busy indicator and a status indicator (see Figure 3-5). The indicators provi
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Predicted failure for the drive Blinks green, then amber, and then off, repeating this sequence every two seconds NOTE: The "drive busy" indicator signifies whether the hard drive is active on the SCSI bus. This indicator is controlled by the hard drive. NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status (see Figure 3-6). Table 3-7 lists the NIC indicator codes on the back panel. The front panel has a link indicator
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Line 1 Line 2 Causes Corrective Actions Message Message SYSTEM SYSTEM NAME SYSTEM ID is a unique name, five This message is for information only. ID characters or less, defined by the user. You can change the system ID and name in the System Setup program (see "Using the System Setup Program"). SYSTEM NAME is a unique name, 16 characters or less, defined by the user. The system ID and name display under the following conditions: l The system is powered on. l The power is off and ac
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E07FA TEMP CPU n Specified microprocessor is out of Ensure that the system cooling fans are properly installed. If the problem persists, acceptable temperature range and is replace the faulty fan(s) (see "System Fans"). If the problem persists, ensure that the THERM operating at a reduced speed, or microprocessor heat sinks are properly installed. If the problem persists, replace the frequency. faulty microprocessor (see "Microprocessors"). E0876 POWER PS n No power available from the s
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EFFF0 RAC ERROR Remote access controller firmware failure; Replace the expansion-card riser board (see "Expansion-Card Riser Board"). faulty system board. EFFF1 POST ERROR BIOS error. Update the BIOS firmware. Download the latest firmware from the Dell | Support website at support.dell.com. EFFF2 BP ERROR Faulty or improperly installed backplane Ensure that the interface cables are securely connected to the SCSI backplane board. board. If the problem persists, replace the backplane bo
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Diskette read failure Faulty or improperly inserted Replace the diskette. diskette. Diskette subsystem reset failed Faulty or improperly installed Ensure that the diskette drive is properly installed. If the problem diskette drive. persists, replace the diskette drive (see "CD and Diskettes Drives"). ECC memory error Faulty or improperly installed Ensure that the memory modules are properly installed. If the problem memory modules. persists, replace the faulty memory module(s) (see "Memo
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Processor n internal error Faulty microprocessor; faulty Ensure that the microprocessors are properly installed. If the problem system board. persists, replace the faulty microprocessor(s) (see "Microprocessors"). If Processor bus parity error the problem persists, replace the system board (see "System Board"). Processor in socket 1 not installed! No microprocessor installed in Install a microprocessor in the primary microprocessor socket. Also, primary microprocessor socket. ensure that
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1-1-3 CMOS write/read failure; faulty Replace the system board (see "System Board"). system board. 1-1-4 BIOS error. Update the BIOS firmware. Download the latest firmware from the Dell | Support website at support.dell.com. 1-2-1 Programmable interval-timer Replace the system board (see "System Board"). failure; faulty system board. 1-2-2 DMA initialization failure. Ensure that the memory modules are properly installed. If the problem persists, replace the faulty memory module(s) (see "M
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NOTE: Warning messages are generated by either the application program or the operating system. See the documentation that accompanied the operating system or application program. Diagnostics Messages When you run a test group or subtest in system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist (see "Getting Help" in your Installation and Troubleshooting Guide), and then follow the
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Back to Contents Page System Overview Dell™ PowerEdge™ 2650 Systems Service Manual System Features Supported Operating Systems Service Features Power Protection Devices Other Documents You May Need Technical Specifications Your system is a high-speed, full-featured server that offers significant service and upgrade features. This section describes the major features of the system, including those that simplify servicing. It also provides information about other document
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l Back-panel connectors including video, keyboard, mouse, two serial, two USB, embedded remote access Ethernet, and two NICs. l Front-panel connectors including video, keyboard, mouse, and USB. For more information about specific features, see "Technical Specifications." Software Features The following software is included with your system: l A System Setup program for quickly viewing and changing system configuration information. For more information on this program, see "Using the
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Other Documents You May Need Besides this document, the following documentation is included with your system: The System Information document provides important safety and regulatory information. Warranty information might be included within this document or as a separate document. l The Setting Up Your System document provides general instructions for setting up your system. l The User's Guide describes system features, technical specifications, and the System Setup program. l The Ins
