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Apple Technician Guide
Mac mini (Late 2009)
Mac mini (Late 2009) and Mac mini Server (Late 2009)
2009-10-27
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Apple Inc. © 2009 Apple Inc. All rights reserved. Under the copyright laws, this document may not be copied, in whole or in part, without the written consent of Apple. Every effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors. Apple 1 Infinite Loop Cupertino, CA 95014-2084 USA + 1 408 996 1010 www.apple.com Apple, the Apple logo, Mac, and Macintosh are trademarks of Apple Inc., registered in the U.S.
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Mac mini (Late 2009) Contents Manual Updates 7 Apple Technician Guide introduced 20 October 2009 7 Basics Overview 10 Features Late 2009 Configurations 10 Product Configurations 10 System Serial Number Location 11 Power Supply Serial Number Location 12 Troubleshooting General Troubleshooting 14 Update System Software 14 Apple Diagnostics 14 Wireless Troubleshooting 14 Troubleshooting Theory 14 Hardware vs. Software 14 Block Diagram 15 Common Reset Procedures 16 Symptom Charts 18 Startup and Pow
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Wireless Input Device Loses Connection 43 Uncategorized Symptoms 45 Mass Storage 46 Hard Drive Not Recognized 46 Hard Drive Read/Write Error 48 Hard Drive Noisy 49 Uncategorized Symptom- Hard Drive 52 Optical Drive Not Recognized 54 Optical Drive Won’t Accept/Eject Media 55 Optical Drive Read/Write Error 57 Optical Drive Not Performing to Specifications 58 Optical Drive Noisy 59 Uncategorized Symptoms 61 Input/Output Devices 62 Apple Remote Inoperable 62 Audio: Built-in Speaker Has Distorted Sou
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Removal 90 Reassembly 93 Antennas 95 Removal 96 Reassembly 98 Memory 100 Audio Board 102 Removal 103 Reassembly 105 AirPort/Bluetooth Combo Card 106 IR Board and Cable 108 IR Board and Cable (Late 2009) 111 Hard Drive Carrier (Late 2009) 114 Hard Drive, Lower 116 Hard Drive, Upper (Late 2009) 119 Removal 120 Reassembly 120 Optical Drive 121 Fan 124 Interconnect Board 127 Interconnect Board (Late 2009) 129 Battery 131 Speaker 133 Logic Board 136 Removal 137 Reassembly 140 Bottom Housing 14
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Internal Views 145 Front View 145 Side View 1 145 Side View 2 146 Mac mini w/Optical 146 Mac mini Server w/Dual Hard Drives 147 Port View 148
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Manual Updates Apple Technician Guide introduced 20 October 2009 Take Apart: New parts specific to the Late 2009 configurations: • Top Housing, IR Board, Hard Drive Carrier, Hard Drive (Upper), Interconnect Board 2009-11-03 Mac mini (Late 2009) Basics — Manual Updates 7
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2009-11-03 Mac mini (Late 2009) Basics — Manual Updates 8
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Apple Technician Guide Basics Mac mini (Late 2009) Mac mini (Late 2009) and Mac mini Server (Late 2009) © 2009 Apple Inc. All rights reserved.
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Overview This manual covers two Mac mini products developed in Late 2009: • Mac mini (Late 2009), shown on left • Mac mini Server (Late 2009), shown on right Features Late 2009 Configurations • Processor: 2.26GHz Intel Core 2 (Better), 2.53 GHz Intel Core 2 (Best), and 2.53 GHz Intel Core 2 (Server) • NVDIA GeForce 9400M graphics • Memory: 2GB (Better), 4GB (Best), 4GB (Server) • Hard drives: 160GB (Better), 320GB (Best), dual 500GB SATA (Server) • Mac OS X Snow Leopard Product Configurations
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System Serial Number Location The product serial number and Ethernet ID are located on the bottom housing. 2009-11-03 Mac mini (Late 2009) Basics — Overview 11
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Power Supply Serial Number Location 1. Locate the power supply. 2. Look closely into the opening on the end of the power supply. The serial number is located on the inside cavity of the power supply, where the plug inserts into the power supply. 2009-11-03 Mac mini (Late 2009) Basics — Overview 12
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Apple Technician Guide Troubleshooting Mac mini (Late 2009) Mac mini (Late 2009) and Mac mini Server (Late 2009) © 2009 Apple Inc. All rights reserved.
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General Troubleshooting Update System Software Important: Whenever possible before beginning troubleshooting, ensure the latest software and firmware updates have been applied. Apple Diagnostics Run diagnostics to determine if any of the modules are malfunctioning. • Mac mini (Late 2009): Apple Diagnostics: 3S133 • Mac mini Server (Late 2009): Apple Server Diagnostics: 3X106 • Apple Hardware Test: 3A150 (all models) Wireless Troubleshooting If you’re having issues with AirPort and wireless mous
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Block Diagram Refer to this diagram to see how modules are interrelated. 2009-11-03 Mac mini (Late 2009) General Troubleshooting — Block Diagram 15
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Common Reset Procedures When a reset procedure is required for troubleshooting, follow the applicable steps: Resetting the System Management Controller (SMC) To reset power management via the SMC chip: 1. Unplug all cables from computer, including power cord. 2. Wait at least 15 seconds. The SMC reset occurs automatically once the Mac mini has been unplugged from AC power source for several seconds. 3. Plug power cord back in, making sure power button is not being pressed. 4. Reconnect keyboar
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Starting Up in Safe Mode A Safe Boot is a special way to start Mac OS X when troubleshooting. To start up into Safe Mode (Safe Boot), 1. Make sure the computer is shut down. 2. Press the power button. 3. Immediately after you hear the startup tone, press and hold the Shift key. Note: The Shift key should be held as soon as possible after the startup tone but not before. 4. Release the Shift key when you see the screen with the gray Apple and progress indicator (looks like a spinning gear). D
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Symptom Charts Follow the steps in the order indicated below. If an action resolves the issue, retest the system to verify. Note: A compilation of Quick Check tables is available at: http://service.info.apple.com/QRS/en/quickreference.pdf Startup and Power No Power, Dead Unit Unlikely cause: speakers Quick Check Symptoms Quick Check No Power, Dead Unit 1. Verify power source. • No power 2. Verify power cable. • No LED 3. Listen closely for signs of activity from system • No fan spin includin
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Deep Dive Unlikely cause: speakers Check Result Action Code 1. Power ON system. Verify if Yes The symptom is powering there is any indication that the up. Jump to Won’t Start Up system has powered up (fan symptom flow. rotation, hard drive or optical drive noise, backlight turns on). No Go to step 2. 2. Disconnect AC power from Yes It is possible for the power adapter for 1 minute, and adapter to trip. After problem reconnect. Does the system is identified, determine if the power on when p
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Won’t Start Up Quick Check Symptoms Quick Check Won’t Start Up 1. Isolate OS by starting up from original install media for the computer, the same make and • No startup chime model computer in Target Disk Mode, or • Error tones during startup. compatible known-good OS on an external drive. • Grey screen with fan noise, or Both AirPort and Bluetooth services are available other noise. when booted from the Install disk. • Will not progress beyond 2. Reset SMC and PRAM to clear any stored,
