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®
SoundPoint IP 300/301 SIP
USER GUIDE
User Guide
®
SoundPoint IP 300/301 SIP 2.0
August, 2006
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Contents Introduction ............................................... 1 Parts List ................................................... 1 ® Installing SoundPoint IP 300/301 SIP .......... 2 Connecting Network and Power Source ................................2 Connecting the Handset and Optional Headset ....................3 Attaching the Base .................................................................3 Features .................................................... 4 Key Descriptions ........
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Voice Mail ............................................................................16 Distinctive Ringing / Call Treatment .....................................16 Phone Reboot ......................................................................17 Optional Features ..................................... 17 Text Messaging ....................................................................17 Presence / Status / Buddy Lists ...........................................18 Troubleshooting ........
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Introduction ® Thank you for choosing the SoundPoint system administrator that your network IP 300/301 SIP. This unit provides busi- is prepared for configuring your Sound- ® ness telephony features and functions Point IP 300/301 SIP phone. As well, be such as Multiple Call Appearances, Call sure to read the Parts List and the Safety Hold, Transfer, and Conference over an IP Notices section in this guide before you ® network. In this User Guide you will find set up and use the SoundPoint I
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® Installing SoundPoint IP 300/301 SIP ® This section provides basic installation The SoundPoint IP 300/301 SIP User instructions and information for obtaining Guide includes regulatory compliance the best performance with the Sound- information that your system administrator ® Point IP 300/301 SIP phone. If you re- should review and can also be found at: quire additional information or assistance www.polycom.com with your new phone, please contact your system administrator. Connecting Ne
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Connecting the Handset and Optional Headset 1. Connect the short straight end of the phone cord to the handset and the corresponding longer (Optional) straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. For information on headsets, please visit www.polycom.com and choose the Support link. Attaching the Base 1. Place all cords in the recessed area 2. Align the two protrusions on th
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Features Line/Speed Dial Keys Use these keys to activate up to two lines or one line and a speed dial that can be assigned to your Soft Keys phone. The screen will display labels for these keys, to Display Control Keys identify their context-sensi- Use the arrow keys to scroll tive functions. through the displayed information. Menu ABC DEF 1 2 3 Do Not Disturb Feature Keys GHI JKL MNO 4 5 6 Access important features using Headset Redial PQRS TUV WXYZ these keys. Microphone Mute 7 8 9 H
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Key Descriptions Feature Key Description S Se el l S Se el l Mutes audio transmission locally during calls. Sel Sel Allows you to place and receive calls through an optionally con- D De ell Directories D De ell nected headset. Sel Directories Sel Sel Sel Services Line or Speed Dial keys. Del Services Del Directories Menu Menu Call Lists Scrolls through menu options. Del Del Call Lists ABC DEF D De ell Directories Services Messages ABC DEF Directories 1 2 3 Sel Messages Sel 1 2 3 Conference 1 2 3
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® Using SoundPoint IP 300/301 SIP Placing a Call S Se el l Using the Handset: During a call, you can alternate 1. To obtain dial tone, pick up the handset. between handset or headset modes Sel Sel 2. Dial the desired number. by pressing the key, or picking D De el l D Co irn ef c e tr o e rn ie cs e up the handset. Services Menu Del Del Call Lists Directories ABC DEF Messages Using Listen Mode: 1 2 3 1 2 3 Buddy Status Listen Mode can be used for ABC DEF Services 1. With the handset on-hook
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S Se el l D De el l C Do irn ef c e tr o e rn ie cs e Answering a Call Services Menu Using the Handset: Call Lists Incoming calls may be ignored ABC DEF Messages Pick up the handset. 1 2 3 1 2 3 by pressing the Reject soft key or Buddy Status ABC DEF Do Not Disturb during ringing. Note GHI JKL MNO Using Listen Mode: My Status 4 5 6 4 5 6 that Do Not Disturb stays active GHI JKL MNO when the call is dropped and will Press the Answer soft key or the line key PQRS TUV WXYZ Redial 7 8 9 H Ho
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Sel Sel Del Del Directories Menu Directories Menu Services Messages ABC DEF General Key Use Services Messages 1 2 3 1 2 3 Conference Do Not Disturb ABC DEF ABC DEF To na 1 vig 2ate through menus and to enter data, these are useful tips: 3 1 2 3 GHI JKL MNO Conference Do Not Disturb Transfer 4 5 6 ABC DEF 4 5 6 GHI JKL MNO GHI JKL MNO 4. To enter text using the dial pad, Transfer 4 5 6 4 5 6 S Se el l PQRS TUV WXYZ 1. Use and or the Redial 7 8 9 Hold GHI JKL MNO 7 8 9 press the number keys
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Transferring a Call 1. During a call, press the Trnsfr soft 3. Press the Trnsfr soft key again or key (the active call is placed on hang up to complete the transfer. hold). This can be done as soon as the 2. Dial the number to which you want ringback sound is heard or you can to transfer the call or use the arrow wait until the third party answers keys to access speed dial numbers and talk to them before completing or the missed call list, or use the the transfer. Press the Split sof
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S Se el l D De el l D Co irn ef c e tr o e rn ie cs e Services Menu Call Lists ABC DEF Messages 1 2 3 1 2 3 Buddy Status ABC DEF Do Not Disturb GHI JKL MNO My Status 4 5 6 4 5 6 Redial GHI JKL MNO PQRS TUV WXYZ Redial Press to dial the last call placed 7 8 9 H Ho ol ld d 7 8 9 from your phone. PQRS TUV WXYZ OPER To redial another previously dialed number, 0 # 0 * OPER press the Menu soft key, and select Features, Call Lists, then Placed Calls. You will see a list of previously placed calls
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S Se el l D De el l D Co irn ef c e tr o e rn ie cs e Services S Se el l Menu Call Lists ABC DEF Messages 1 2 3 1 2 3 Do Not Disturb Buddy Status D De el l ABC DEF C Do irn ef c e tr o e rn ie cs e Do Not Disturb Press to prevent the phone from (Optional) If multiple lines are in use, Do GHI JKL MNO My Status 4 5 6 ringing on incoming calls. A flashing icon 4 5 6 Not Disturb can be set on a line-by-line Services GHI JKL MNO and text on the display indicates that Do Not basis. Contact your
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S Se el l S Se el l Display Contrast D De el l D Co irn ef c e tr o e rn ie cs e To adjust the contrast on the display to a D De el l comfortable level: C Do irn ef c e tr o e rn ie cs e Services Menu 1. Press . Select Settings fol- 3. Press the Ok or Cancel soft keys to Services Call Lists lowed by Basic, Contrast. accept or cancel changes. ABC DEF Menu Messages 2. Press the Up or Down soft keys (or 4. Press or the Exit soft key 1 2 3 1 2 3 Call Lists Buddy Status volume keys) to increase
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Contact List In addition to a directory of missed, placed, or received calls, the phone can store a local directory of 200 or more contacts*. You can add, delete, edit, dial, or search for any contact in this list through just a few key strokes. S Se el l *Limit depends on Server configuration. Contact your system administrator for full details. D De el l C Do irn ef c e tr o e rn ie cs e To add or edit a contact: Services 4. Enter the Contact number. This Menu 1. Press , select Feature
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Speed Dial S Se el l Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone. When a new entry is added to the Contact List, it is automatically assigned the next available D De el l C Do irn ef c e tr o e rn ie cs e speed dial index. To change a Speed Dial assignment: Services Menu 1. Press , select Features and soft keys. Call Lists Contact List. Scroll to the desired
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Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line. In the example shown, there is in an outbound call with Bob Smith. The second figure shows an incoming call from Jim Green. To answer this incoming call, put the original call on Hold or press the key to access the new call. Soft key labels will be updated on the dis
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Voice Mail Received messages will be indicated by a A stutter dial tone in place of normal dial flashing Message Waiting Indicator LED tone is used to indicate that one or more on the front of the phone and optionally a S Se el l voice messages are waiting at the message visual notification on the display. center. Individual line indicators reflect voice messages left on that line (useful if mul- D De el l C Do irn ef c e tr o e rn ie cs e tiple lines are in use). To listen to voice messages: S
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Phone Reboot Periodically, the phone may require a user reboot. Reasons for this include accepting a S Se el l new configuration or new software. Menu ABC DEF There are two ways to reboot the phone: 1 2 3 Do Not Disturb GHI JKL MNO ► Simultaneously press and hold the Do D De el l 4 5 6 Redial D Co irn ef c e tr o e rn ie cs e Not Disturb, Hold, and Volume keys PQRS TUV WXYZ 7 8 9 (highlighted in the figure) for more Hold OPER Services than 3 seconds 0 * ► Press Menu and select Settings, Call
