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User Guide for the Polycom®
SoundPoint IP® 32x/33x Phone
SIP 3.2.1 Rev. B | November 2009 | 1725-11241-001 Rev. F
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Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written
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About This Guide Thank you for choosing the SoundPoint IP 32x/33x SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This User Guide provides everything you need to quickly use your new phone. Verify with your system administrator that the network is prepared for configuring your SoundPoint IP 32x/33x SIP phone. As well, read the Parts List and Regulato
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User Guide for the SoundPoint IP 32x/33x Desktop Phone iv
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 32x/33x Phone . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP 32x/33x Phone . . . . . . . . . . . . . . . . . . . . 1–3 Connecting N
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User Guide for the SoundPoint IP 32x/33x Desktop Phone Placing a Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Searching For a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 Rejecting Calls . . . . . .
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Contents Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5 Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 Productivity S
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User Guide for the SoundPoint IP 32x/33x Desktop Phone viii
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1 Getting Started with Your SoundPoint IP 32x/33x Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 32x/33x (SoundPoint IP 320, 321, 330, 331, or 335) phone. The SoundPoint IP 32x/33x provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoi
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User Guide for the SoundPoint IP 32x/33x Desktop Phone Parts List The following components are included in your SoundPoint IP 32x/33x package: • Polycom SoundPoint IP 32x/33x phone Dial Line 1 Menu Line 2 ABC DEF 1 2 3 Hold GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 OPER 0 • Handset and Handset Cord 1 - 2
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Getting Started with Your SoundPoint IP 32x/33x Phone • Phone Base • Network / Power Cable • Quick Start Guide and registration card Ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 32x/33x Phone This section describes how to assemble your SoundPoint IP 32x/33x phone. Topics include: • Connect network and power source • Connect handset and headset (optional) • Attach phone base If your phone is already asse
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User Guide for the SoundPoint IP 32x/33x Desktop Phone Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator. The AC power adapter is a separate, optional accessory. Your system administrator Note will provide one if necessary. Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. To
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Getting Started with Your SoundPoint IP 32x/33x Phone Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone 2. Connect the headset (optional) to the headset jack on the back of the phone. SoundPoint IP 320, 321, 330 and 331: SoundPoint IP 335: Headset (Not Included) Headset Adapter (Not Inclu
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User Guide for the SoundPoint IP 32x/33x Desktop Phone For information on supported headsets, go to www.polycom.com/sup- port/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html and look for “Techni- cal Bulletin 37477: Headset Compatibility List”. Note For headsets terminated in RJ-9 modular jacks to be used with SoundPoint IP 320, 321, 330, and 331 phones, a separate Headset Jack Adapter (P/N 2457-11095-001) is required. To purchase the Headset Jack Adapter, contact your reseller. Plug th
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Getting Started with Your SoundPoint IP 32x/33x Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the bracket to the phone. 1 - 7
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User Guide for the SoundPoint IP 32x/33x Desktop Phone To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 2. On the back of the phone, remove the key located behind the hook switch 0 and reposition it so that the end tab (at a 45 angle) is facing up. 3. Using wall anchors (not included), fasten the base stand with the mounting tab facing up. 4. Align the base stand tabs with their corresponding insertion points on the phone, and then snap the
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Getting Started with Your SoundPoint IP 32x/33x Phone If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it. For detailed information on how to register your phone after you install it, see Quick Tip 44011: Register Standalone SoundPoint® IP, SoundStation® IP, and Polycom® VVX™ 1500 Phones available at http://www.polycom.com/usa/en/support/voice/soundp
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User Guide for the SoundPoint IP 32x/33x Desktop Phone — Speed-Dial — Ringing — Call in progress/Conference — Call Forward — Do Not Disturb —Presence/BLF 3. Soft Keys—The screen will display labels for these keys, to identify their context-sensitive functions. 4. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The LED’s indicate the following: — Solid green—An active call is in progress. — Fast
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Getting Started with Your SoundPoint IP 32x/33x Phone 12. Dial Pad—Provides the 10 digits, alphabetic characters, and special characters available in context-sensitive applications. 13. Feature Keys—Access important features using these keys. — —Dials phone numbers or allows you to view the placed call list. — —Accesses local (your phone) and call server features. 14. Display Control Keys—Use , , , and (arrow keys) to scroll through the displayed information. Use (the Select key) to select
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User Guide for the SoundPoint IP 32x/33x Desktop Phone Before You Use Your SoundPoint IP 32x/33x Phone To navigate through menus and to enter data, these are useful tips: • Press to enter the basic settings menu or exit from any menu. • Press and or hold and down to scroll through the lists. Press the * key to page up. Press the # key to page down. These shortcuts can be Note used when lists appear on more than one page. However, these shortcuts do not work in the Contact Directory. • Us
