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User Guide for the
® ®
Polycom VVX 1500 C Business Media Phone
®
for Cisco Unified Communications Manager (SIP)
UC Software Release 3.3.1 | November, 2010 | 1725-16829-001 Rev.C
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Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written
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Contents 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . . 1 What’s New in this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introducing Phone Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Understanding the Phone Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 What Displays on the Touch Screen? . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Holding and Resuming Conference Calls . . . . . . . . . . . . . . . . . . . . 44 Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Splitting Confere
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Working with Multiple and Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . . . 75 Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Locking and Unlocking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Ab
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) 4 Customizing the Phone Display . . . . . . . . . . . . . . . . . . . . 111 Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Changing the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Changing the Brightness of the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . 113 Changing the
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1 Getting Started with Your Phone This chapter includes overview information that you may find helpful when ® ® you’re just starting to learn about your Polycom VVX 1500 C Business Media ® Phone for Cisco Unified Communications Manager (SIP) or when you have experience, but you need a quick refresher. Certain phone settings are configurable by your system administrator and may not be available on your phone. Note The topics include: • “What’s New in this Guide” on page 1 • “Introducing Ph
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) The following sections have significant updates in this edition: • “Phone Icons” on page 9. Several icons that display on the touch screen are new or updated. • “Navigating Menus, Lists, and Fields” on page 11. You can now navigate the touch screen by pressing the touch screen with your finger and dragging your finger up or down (arrow soft keys no longer display on the touch screen).
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Introducing Phone Components Getting Started with Your Phone Introducing Phone Components The following figure shows the phone’s primary hardware features. 7 6 5 2 1 4 3 2 Feature Description 1 Handset and Cord Provides audio output for calls that use the handset. 2 Speakerphone Provides ringer and hands-free (speakerphone) audio output. 3 Headphone Connector Allows you to connect headphones so you can listen to phone audio or (3.5mm) recorded calls. The connector is an unamplified line-out c
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Understanding the Phone Keypad The following figure shows the keys on the phone console. Key Description 1 Arrow Keys Allow you to: • Scroll through lists. • Highlight items before you select them. • Scroll through active and inactive calls. Left and Right Arrow Allow you to: Keys • Enable and disable fields. • Scroll through values for a field. • Position the cursor within text you’re upd
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What Displays on the Touch Screen? Getting Started with Your Phone Key Description 8 Transfer Key Transfers the current call to another party. 9 Conference Key Allows connection with another party for a conference. 10 Hold Key Holds an active call or resumes a held call. 11 Do Not Disturb Key Cancels ringing and directs incoming calls to your mailbox. The key glows red when activated. 12 Headset Key Allows you to place and receive calls through an optionally connected headset. The key glows
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) The following figure is an example of what displays on the touch screen during a call. Feature Description 1 Status bar Displays the time and date, the phone’s number, messages, and icons. The time and date and phone’s number display on the far-right of the status bar, next to the PIP. If there are messages to display (for example, recording, flash drive, or status information), the mes
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What Displays on the Touch Screen? Getting Started with Your Phone Feature Description 1Status bar Icons display along the far-left of the status bar. The following icons can display: (continued) —Missed calls —Do Not Disturb enabled —USB flash drive attached and idle —USB flash drive attached and playing back —USB flash drive attached and recording —USB flash drive attached and recording paused —Headphones attached —Login credentials locked 2 Active call window Displays the active call. Durin
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Feature Description 8 Line Key A Line Key can have one of the following status indicators: status indicator • Solid green—A dial tone is available, dialing is in progress, or a call is active. • Flashing green—An incoming call. Or, the far site has placed a call on hold. • Solid red—A remote shared line is active. • Flashing red—You have placed a call (one or more) on hold (on a private or
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What Displays on the Touch Screen? Getting Started with Your Phone Phone Icons The following table describes the icons that display on the touch screen. Call counters only display when the icon appears next to the Line Key. Icon Description Buddy Status when provisioned by a Polycom Converged Management Application™ (CMA™) system (Available for a call) Buddy Status when provisioned by a Polycom CMA system (On the phone, but available for a call) Buddy Status when provisioned by a Polycom CMA
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Icon Description Call on hold (private line) Call on hold (shared line) Call without Polycom HD Voice (private line) Call (shared line) Conference call Do Not Disturb enabled Forward (Always) Headphones attached Line (registered, private) Line (registered, shared) Line (unregistered) Login credentials locked Missed calls indicator Mute applied 10 Polycom, Inc.
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Navigating Menus, Lists, and Fields Getting Started with Your Phone Icon Description Speed Dial Key USB device attached and idle USB device attached and playing back USB device attached and recording USB device attached and recording paused Video stopped Video stopped and audio muted Navigating Menus, Lists, and Fields To navigate menus, lists, and fields, you can: • Tap the soft keys on the touch screen • Tap the menu items, fields, and arrows on the touch screen • Press the area of the tou
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) To operate your phone, follow these tips: After 40 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress. If you want to ... Then do this ... Enter the Main Menu Tap or press . Return to the idle screen Tap or press . Return to the previous menu Tap the Back soft key or press . Scroll through items Do one of the following: •
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Navigating Menus, Lists, and Fields Getting Started with Your Phone If you want to ... Then do this ... Scroll through items Press (to Page Up) or (to Page Down). page-by-page (If you’re in Corporate Directory, you can also tap or press or .) Go to the top or bottom of a Press the area of the touch screen above or below the scrolling indicator bar. list Highlight items Scroll to the item by tapping (to scroll one-by-one) or pressing (to scroll continuously) or . Scroll through values for
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User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Entering Data and Editing Fields You can enter data and edit fields in these two ways: • Using a “keyboard” that displays on the touch screen. • Using the dialpad keys on the phone console. Using the Touch Screen Keyboard You can use the touch screen keyboard to quickly update field information. To use the touch screen keyboard to update data: 1 To update a field, tap the field. The keyboa
