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Nortel Communication Server 2000/2100
Nortel IP Phone 2004
User Guide
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Revision history Revision history August 2005 Standard 1.01. The information contained in this user guide applies to the IP Phone 2004 when used in Communication Server 2100 and Communication Server 2000 networks. 3
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Revision history 4
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Contents Contents About the IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Functional components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Connect the IP Phone 2004 components . . . . . . . . . . . . . . 14 Before you begin . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Set your time formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Define your regional time zone . . . . . . . . . . . . . . . . . . . . . . . . 47 Enable Daylight Savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Define your time format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Define your date format . . . . . . . . . . . . . . . . . .
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Contents Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 75 Use Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Talk with more than one person . . . . . . . . . . . . . . . . . . . . . 76 Set up a Conference call . . . . . . . . . . . . . . . .
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Contents Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 8
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About the IP Phone 2004 About the IP Phone 2004 The Nortel IP Phone 2004 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Functional components The IP Phone 2004 supports the following functional components: • a handset • a speaker and headset connector for hands-free operation • a standard keypad, including Release, Hold, Volume Control and Mute • a function display area with a set of keys for scrolling To use the IP P
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About the IP Phone 2004 Figure 1 IP Phone 2004 Message Waiting Indicator/ Hold key Incoming Call Indicator Release key Handset Six program- mable Line/ Feature Display area keys Speaker Dialpad Soft keys Navigation keys, Quit and Copy keys Handsfree key and LED Volume Control Directory Inbox Outbox Services Not Bar, Mute key Headset key key key key key used and LED and LED Hardware features The IP Phone 2004 supports the following features: • 11 programmable feature keys (but this can be ext
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About the IP Phone 2004 • Multi-field LCD display screen; four-line display area. • Speaker for on-hook dialing or on-hook listening. • Volume control bar for adjusting ringer, speaker, handset and headset volume. • Six specialized fixed keys: —Quit — Directory — Message (Inbox) — Outbox — Services — Expand to PC (not used with the IP Client Manager) • Four call processing fixed keys: —Hold — Goodbye — Handsfree —Mute • Shared LAN access with a PC through the use of the Internet Switch Module
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About the IP Phone 2004 Telephone display Figure 2 shows the IP Phone 2004 display areas. Figure 2 IP Phone 2004 display map Soft labels Information bar Soft-label 5 Soft-label 2 Soft-label 4 Soft-label 1 Soft-label 3 Soft-label 0 num context date time Information area line 0 icon Information area line 1 Information area line 2 0 1 2 3 Soft keys Status bar (left) and information area (right) The IP Phone 2004 display has the following rules: • The Login Screen shows the digits on information li
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About the IP Phone 2004 • Menu items appear on information lines 0 to 2 with the selected item indicated by a shaded bar behind the item. • To select a numerically-indexed menu item, view the option and press “Ok”. Alternatively, enter the appropriate shortcut using the keypad which enables you to jump straight to the menu item without scrolling (note: menu items above 9 do not have a shortcut). • You access the menu system by either selecting the “Menu” soft key of by pressing the Services
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Connect the IP Phone 2004 components Connect the IP Phone 2004 components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2004 into a regular telephone jack. This results in severe damage to the IP Phone 2004. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack. Steps 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to th
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Connect the IP Phone 2004 components Figure 3 shows connections on the IP Phone 2004. Figure 3 IP Phone connections 15
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Log into your IP Phone 2004 Log into your IP Phone 2004 This section describes the navigation screens that appear when you are logging into an IP Phone 2004. 1. The following screen appears only if a firmware upgrade is available: Upgrade 9 Oct 2:32pm Upgrade available Ok Cancel Press Ok to go to the upgrade confirmation screen or press Cancel to proceed with the login. If you press Ok from the confirmation screen, the set will reboot and a progress bar displays to indicate the status of the
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Log into your IP Phone 2004 2. The following screens are examples of what appear if you have the Selective Gateway Login feature configured on your system: Server 9 Oct 2:32pm ✓ London Ottawa Dallas Ok Cancel Press Ok, or start entering your username, if you want to use the London Gateway. The check mark shows that this is your current selection. Otherwise press the down arrow to scroll to the to a different Gateway. The following screen is an example. Server 9 Oct 2:32pm ✓ London Otta
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Log into your IP Phone 2004 Press Ok, or start entering your username, if you want to use the Ottawa Gateway. Note: If you access the following screen by starting to enter your username, the digits you have entered will appear at the beginning of the username field. 3. With London highlighted, when you press Ok, or start entering your username, the following screen appears: London 9 Oct 2:32pm Username: 002321 Ok Clear Del Cancel When you have correctly entered your username, press Ok to acc
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Log into your IP Phone 2004 4. After you enter your username and press Ok, the following screen appears: London 9 Oct 2:32pm Password: **** Ok Clear Cancel Enter your password (it will appears as asterisks – ****). Press Ok to go to the menu options/idle screen view. If you make an error, you can press Clear to clear the field and re-enter your password. 19
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Use the display menu on the IP Phone 2004 Use the display menu on the IP Phone 2004 Once you have successfully logged into your IP Phone 2004, the following menu screen appears: Primary DN Centrex IP 9 Oct 2:32pm Menu If you press Menu soft key, or the Services key, the following menu items are displayed depending on the permissions set by your administrator: 1. Logout (see “Log out of your IP Phone 2004” on page 22) 2. Audio Profile (see “Change your audio profile” on page 23) 3. Display (se
