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Title page
Nortel Communication Server 1000
IP Phone 1150E
User Guide
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Contents Contents Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 About the Nortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Call features and Flexible Feature Codes .
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Contents Selecting a headset type . . . . . . . . . . . . . . . . . . . . . . . . . 44 Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 45 Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 51 Setting the call indicator light . . . . . . . . . . . . . . . . . . . . . . 51 Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 52 Configuring th
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Contents Call Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Use the Supervisor Observe and Supervisor Headset Port . . 74 Observe Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 IP Phone 1150E non-ACD call features . . . . . . . . . . . . . . . 79 Make
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Contents Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Override Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 136 Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 137 Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 137 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 138 Regulatory and safety information . . . . . . . . . . . . . . . . . . 139 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 142 Other . . . . . . . . . . . . . .
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Contents 8
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Revision history Revision history April 2009 Standard 01.09. This document is up-issued to support Nortel Communication Server 1000 Release 5.0 software with the change in CAT5e cable which is currently shipped with the IP phones. January 2009 Standard 01.08. This document is up-issued to reflect changes in the technical content found in the section Connecting the components of the phone. January 2009 Standard 01.07. This document is up-issued to add technical content to section Additional
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Revision history October 2006 Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software. This document was up-issued to 01.02 to reflect a change in technical content found in the regulatory section. October 2006 Standard 01.01. This document is up-issued to support Nortel Communication Server 1000 Release 4.5 software. This document was up-issued to 01.01 to reflect a change in technical content found in the regulatory section. 10
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About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E The Nortel IP Phone 1150E provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required. The CS 1000 system automatically controls incoming call routing to answering positions, and can provide music or recorded announcements to waiting callers. The IP Phone 1150E can be configured for either an Agent, or Su
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About the Nortel IP Phone 1150E Basic features The IP Phone 1150E supports the following features: • six self-labeled line/programmable with labels and indicators • four context-sensitive soft keys providing access to a maximum of nine features • Some IP Phone 1150E phones are not configured to support soft key functionality. Contact your system administrator. For information about context-sensitive soft keys, see New in This Release Communication Server Release 5.0 (NN43001-115). • graphical
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About the Nortel IP Phone 1150E — In-Calls — Activity • eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED (configured by your system administrator): — Supervisor Talk/Listen — Display Agents — Interflow — Answer Emergency — Answer Agent — Call Agent — Observe Agent — In-Calls • Call Duration Timer • Corporate Directory • Personal Directory • Redial List • Callers List • Password Administration • Virtual Office • Branch Office • integrated Gigabit Ethernet s
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About the Nortel IP Phone 1150E • automatic network configuration • Hearing Aid Compatibility (HAC) as per FCC Part 68 • wireless device support (Agent port, only) through Bluetooth ® 1.2 compliant Audio Gateway Headset Profile) • language support: English, French, Swedish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Russian, Latvian, Turkish, and Katakana Figure 2: IP Phone 1150E 14
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About the Nortel IP Phone 1150E Telephone controls This section describes the controls on your IP Phone 1150E. In some geographic regions, the IP Phone 1150E is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example (Services). Fwd context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature. Fwd When a triangle appears before a soft key label, the
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About the Nortel IP Phone 1150E Use the Volume control buttons to adjust (Volume +) the volume of the ringer, headset, and speaker. Press the top button to increase the volume, and press the bottom button to (Volume -) decrease the volume. Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements. Use Up and Down keys to scroll up and down in lists, and the Left and Righ
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About the Nortel IP Phone 1150E Feature key (reserved for future use) Activity key (reserved for future use) Use the Goodbye key to terminate an active call. Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation. Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to headset microphones. Note 1: The Mute LED indicator, located on the Mut
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About the Nortel IP Phone 1150E When a message is waiting, the red Visual Alerter/Message Waiting indicator flashes. Also, this indicator flashes when the set ringer is on. When a data-related message, such as an instant message, is received, the blue Feature Status Lamp flashes. Also, this indicator flashes when a contact has come online. Note: This function requires server support and, therefore, is not available on all phones; consult your administrator. Press the Copy Key to copy e
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About the Nortel IP Phone 1150E Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Headset Type — Call Log Options — Ring type — Call Timer — Call Indicator Light — Change Feature Key Label — Name Display Format — Live Dialpad Press the (Quit) key to exit an active menu or dialog. Pressing the Quit key does n
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About the Nortel IP Phone 1150E • Password Admin: — Station Control Password (continued) Note: The Password Admin menu is not available on all IP Phone 1150E phones. Consult your system administrator. • Display Network Diagnostics Utilities Note: Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics. • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local Mode and Resume Loca
