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Nortel Networks Communication Server 1000
IP Phone 2001
User Guide
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Revision history Revision history September 2004 Standard 2.00. This document is up-issued to support Nortel Networks Communication Server 1000 Release 4.0. June 2004 Standard 1.00. This document is issued to support Nortel Networks Communication Server 1000 Release 4.0. 3
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Revision history 4
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Contents Contents About the IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 14 Security features . . . . . . . . . . . . . . . . .
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Contents Make a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Place a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Use Timed Reminder Recall . . . . . . . . . . .
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Contents Use Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Virtual Office login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Virtual Office on your remote telephone . . . . . . . . . . . . . . 69 Virtual office on your office telephone . . . . . . . . . .
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Contents 8
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About the IP Phone 2001 About the IP Phone 2001 The IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: Not all features are available on all telephones. Consult your system administrator to verify which features are available for your use. Note 2: In this guide, soft key labels display directly above the soft key. Basic features The IP Phone 2001 supports the following features: four soft keys (se
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About the IP Phone 2001 Figure 1 illustrates the IP Phone 2001. Figure 1: IP Phone 2001 Telephone controls Note: Your IP Phone 2001 may come with optional key caps. Text in parenthesis indicate labels appearing on the key caps. For example, (Goodbye). Use the Volume control bar to adjust the volume of the ringer, handset, and speaker. Press the right side of the rocker bar to increase volume; press the left side to decrease volume. Use the Line (DN) key to access the single line and activ
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About the IP Phone 2001 Use the Goodbye key to terminate an active call. (Goodbye) Press the Hold key to put an active call on hold. Press the Line (DN) key to return to the caller on hold. (Hold) Press the Message (Inbox) key to access your voice mailbox. (Msg/Inbox) Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. Press the Services key and use the Navigation keys to access the following items: (Services) Telephone Options: Volume adju
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About the IP Phone 2001 Note 1: Press the Services key to exit from any menu or menu item. Note 2: The Password Admin menu may not be available on your IP Phone 2001. Consult your system administrator. Soft keys (self-labeled) are located below the LCD screen display. The LCD screen display above the key changes, based on the active feature. Note: When a triangle appears before a key label, the feature is active. When a message has been left for the user, the Message waiting indicator f
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About the IP Phone 2001 Telephone display The IP Phone 2001 has two display areas: The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, and set information. The lower display area provides soft key label information. Figure 2 shows the idle LCD screen display. Figure 2: IP Phone 2001 LCD screen display 13
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About the IP Phone 2001 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes (FFCs). Contact your system administrator to configure these features and codes on your telephone. Call features and FFCs must be assigned to your telephone and supported by system software. Security features Your Station Control Password (SCPW) enables the following security features: Electronic Lock to prevent others from making calls from your
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About the IP Phone 2001 4. Use the keypad to enter your password at the prompt. 5. Press the Navigation keys to scroll and highlight New Password. 6. Press the Select key. 7. Use the keypad to enter the new password. 8. Press the Select key to accept the new password. Note: If you have been locked out of your IP Phone 2001, or have forgotten your SCPW, contact your system administrator. 15
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Connect the IP Phone 2001 components Connect the IP Phone 2001 components Before you begin CAUTION Damage to equipment Do not plug the IP Phone 2001 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack. Steps 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephone. Connect the other end to the jack on
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Connect the IP Phone 2001 components Figure 3: IP Phone 2001 connections 17
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Configure options on the IP Phone 2001 Configure options on the IP Phone 2001 The IP Phone 2001 Services menu lists the following submenus: The Telephone Option menu enables you or your system administrator to configure telephone preferences. The Password Admin menu enables you or your system administrator to change the Station Control Password. The Virtual Office Login and Test Local Mode (for Branch Office) menus are listed when an IP Phone 2001 Class of Service is set for Virtual Offi
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Configure options on the IP Phone 2001 Use the Telephone Option menu To use the Telephone Option menu: 1. Press the Services key. (Services) 2. Press the Navigation keys to scroll and highlight Telephone Option. 3. Press the Select key. 4. Press the Navigation keys to scroll and highlight an option (for example, Language...). 5. Press the Select key. The display provides information required to adjust your selection. 6. Choose one of the following: Press the Select key to sa
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Configure options on the IP Phone 2001 Adjust volume To adjust the volume, press the Services key and select Volume adjustment... from the Telephone Option menu. Choose one of the following: Ringer Handset On-hook dialing/listen Buzzer To adjust Ringer volume: 1. Press the Navigation keys to scroll and highlight Ringer. 2. Press the Select key. 3. To increase or decrease the Ringer volume, choose one of the following: or Press the Lower/Higher soft keys. Press the Navig
