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USER GUIDE
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3300 ICP - 6.0
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Contents ABOUT YOUR PHONE 1 Using the 5215 IP Phone in Remote Mode 3 About Feature Access Codes 3 For Users on Resilient 3300 ICP Systems 3 TIPS FOR YOUR COMFORT AND SAFETY 3 Don't cradle the handset! 3 Protect your hearing 4 Angle the phone for easier viewing 4 CUSTOMIZING YOUR PHONE 5 Ringer Control 5 Handset Receiver Volume Control 5 Speaker Volume Control 5 Display Contrast Control 5 Feature Keys 5 Language Change 6 MAKING AND ANSWERING CALLS 6 Make a call 6 Answer a call 6 Redial 6 Redial
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CALL HANDLING 9 Hold 9 Transfer 9 Conference 10 Conference Split 10 Swap 10 Call Forward 11 Call Forward - Remote 12 Call Forward - End Chaining 13 Call Forward - Override 13 Messaging - Advisory 13 Messaging - Callback 14 Messaging - Cancel Callback 14 Messaging - Cancel All Callbacks 14 USING ADVANCED FEATURES 15 Account Codes 15 Call Park 15 Call Pickup 15 Campon 16 Do Not Disturb 16 Override 16 Paging 16 Direct Paging 17 Handsfree Operation 18 Headset Operation 19 Headset Operation (with Fea
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ABOUT YOUR PHONE The Mitel Networks 5215 IP phone has ten fixed-function keys ( SUPERKEY, MESSAGE, HOLD, CANCEL, TRANS/CONF, REDIAL, SPEAKER, MICROPHONE, , )and seven personal keys with built-in status indicators. The personal key on the bottom left is always your Prime Line; the remaining personal keys can be programmed as: Feature keys (for example, Swap). You can program feature keys using the Desktop Tool. Your administrator can also program feature keys. Speed Call keys. You can
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1. Display 2. Message Waiting Indicator 3. Fixed-Function Keys 4. Volume Control 5. Programmable Feature Keys IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation. Telephone status indicators When line is the
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Using the 5215 IP Phone in Remote Mode Remote Mode allows the 5215 IP Phone to be used in the home or in other locations away from the office. For information on how to program the 5215 IP Phone for remote operation, refer to the Remote IP Phones Guide available at www.mitel.com About Feature Access Codes Use of some features requires dialing access codes. The codes are flexible and may be different than those in this guide. Ask your Administrator for a list of codes you should use. For
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Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. Angle the phone for easier viewing The stand built into your phone tilts to give you a better view of the keys. To tilt your telephone for better viewing: 1. Press the release tabs on thes sides of the stand. 2. Hinge the two front hooks and snap the two back hooks of the
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CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press , . To adjust the Ringer Pitch while the set is idle: 1. Press SUPERKEY. 2. Press # until "Ringer Adjust?" appears. 3. Press *. 4. Press *. 5. Press , . 6. Press #. 7. Press SUPERKEY. Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: Press , . Speaker Volume Control To adjust the Speaker Volume when making an on-hook cal
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Language Change To change the display language: 1. Press SUPERKEY. 2. Press # until "Language?" appears. 3. Press *. 4. Press *. 5. Press # until the desired language appears. 6. Press *. MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number, -OR- Press a Speed Call key -OR- Press REDIAL. Answer a call Lift the handset. -OR- Press the flashing Line appearance key and lift
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Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79. To Redial a saved number: 1. Lift the handset. 2. Dial *6*. Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. Press S
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Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial 58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial 67. 3. Enter an index number between 00 and 09. 4. Dial the number to be stored (press Hold between digits to create a one- second pause during dialing; press Hold more than once to lengthen the pause). 5. Hang up. On-Hook Dialing To dial without lifting the handset:
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CALL HANDLING Hold To place a call on Hold: Press Hold. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: Press the flashing line key. -OR- Dial **1 and the number of the station that placed the call on Hold. Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Trans
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Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. Press TRANS/CONF. 2. Dial the number of the next party. 3. Wait for an answer. 4. Press TRANS/CONF. To leave a Conference: Hang up. Conference Split To Split a Conference and speak privately with the original party: 1. Press TRANS/CONF. 2. Dial *41. Swap To call another party when you are in an established two-party call: 1. Press TRANS/CONF. 2
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Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your telephone. B-Int redirects internal calls when your telephone is busy, and B-Ext redirects external calls when your telephone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer. Note: For information about "I'm Here?", see Call Forward
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Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press # until "Call Forwarding?" appears. 3. Press *. 4. Press # until "I'm Here?" appears. 5. Press *. 6. If a number is already programmed, press *. 7. Press *. 8. Dial the extension number of the remote station. 9. Press *. 10.Press . To cancel Call Forward - Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial **77. 3. Dial t
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Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73. 3. Hang up. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1. Press SUPERKEY. 2. Pres
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Messaging - Callback To leave a Callback Message on a telephone when you hear busy or ringback tone: Press MESSAGE. To respond to a message waiting condition on your telephone: 1. Press MESSAGE. 2. Do one of the following: To call the message sender, press #. To erase the message, press *. To answer a Callback: Lift the handset. Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial #1*. 3. Dial the number of the called station. 4. Hang up. M
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USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press TRANS/CONF. 2. Dial **3. 3. Dial the Account Code digits. 4. Press #. 5. Press CANCEL. Call Park To retrieve a call parked by the attendant: 1. Lift the handset. 2. Dial *23. 3. Dial the console ID and the Hold Slot number. Call Pickup To answer a call that is ringing at another station i
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Campon To Campon to a busy station: Press the Wait feature key. To retrieve a call when you hear Campon tone: Press the Trade feature key. Do Not Disturb To activate or deactivate Do Not Disturb: Press the Do Not Disturb feature key. To activate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial **5. 3. Dial the number of the station to which Do Not Disturb is to apply. 4. Hang up. To deactivate Do Not Disturb from a remote station: 1. Lift handset. 2. Dial
