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MITEL
Communications Director
5330e and 5340e IP Phone User Guide
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NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products. TRADEMARKS Mitel and Speak@Ease are trademarks of Mitel Networks Corporation. Windows and Microsoft are trademarks of
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5330e/5340e IP Phones – User Guide ABOUT YOUR PHONE ............................................................................................. 1 Elements of Your Phone......................................................................................................3 Ring/Message Indicators .....................................................................................................4 For Users on Resilient 3300 ICP Systems .......................................................
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5330e/5340e IP Phones – User Guide Adjust the Ringer ...............................................................................................................16 Enable a Screen Saver (5340e only).................................................................................17 Program Receipt of External Messaging ...........................................................................18 Enable URL Displays on Your Phone..............................................................
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5330e/5340e IP Phones – User Guide Conference Split ................................................................................................................29 Add Held ............................................................................................................................30 Swap..................................................................................................................................30 Call Forwarding.........................................
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5330e/5340e IP Phones – User Guide Handoff - Personal Ring Groups........................................................................................48 Headset Operation.............................................................................................................48 Hot Desking .......................................................................................................................49 Hot Desk Remote Logout ......................................................
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5330e/5340e IP Phones – User Guide Log Out Of Your Mailbox ...................................................................................................60 About the Visual Voice Mail Main Window ........................................................................61 Display Message Details ...................................................................................................63 Play a Voice Message .........................................................................
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5330e/5340e IP Phones – User Guide Using the Volume Keys on Cordless Device .....................................................................76 USING THE MITEL CORDLESS HANDSET .......................................................... 77 Elements of the Cordless Handset ....................................................................................77 Answer a Call.....................................................................................................................78
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5330e/5340e IP Phones – User Guide ABOUT YOUR PHONE The Mitel® 5330e and 5340e IP Phones are full-feature, dual port, dual mode enterprise- class phones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330e IP Phone offers 24 programmable multi-function keys and the 5340e IP Phone offers 48 programmable multi- function keys for one-touch feature access. Both phones provide ten fixed feature keys for conv
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5330e/5340e IP Phones – User Guide The 5330e IP Phone The 5340e IP Phone - 2 -
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5330e/5340e IP Phones – User Guide Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox. 3) Volume, Speaker Provide the following audio control capability: and Mute Controls (UP) and (DOWN) provide volume control for the ringer, handset, and handsfree speakers.
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5330e/5340e IP Phones – User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues and there i
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5330e/5340e IP Phones – User Guide Tips For Your Comfort And Safety Don't Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your Hearing Your phone has a control for adjusting the volume of the handset receiver
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5330e/5340e IP Phones – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340e and 5330e IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you need to program features and applications. Press the blue Applications key to access your phone’s applications. You can then program your phone’s settings, your contact list
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5330e/5340e IP Phones – User Guide 5340e and 5330e IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5330e provides three softkeys and the 5340e provides six softkeys. 2) Programmable Keys Launch specific call control features. Use the Settings application or the Unified Communicator Express application
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5330e/5340e IP Phones – User Guide ABOUT YOUR PHONE APPLICATIONS Your 5330e and 5340e IP Phones provide applications that simplify the use of your phone. To open the Applications window, press the blue Applications key. The Applications home window gives the current status of your phone’s applications. To open an application, press the key beside the application name: People (5340e IP Phone only): Use the People application to add, delete and edit contact names and numbers. You can als
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5330e/5340e IP Phones – User Guide Using the Settings Application The Settings application provides a single location to access all your phone settings. Select any of the options below to access a window where you can view and configure settings for your phone. The Settings window provides the following: User Information: Use to specify your name and phone number. Languages: Allows you to select the language in which phone prompts and applications appear. Supported languages are Engli
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5330e/5340e IP Phones – User Guide View Call Log Details 1. From the idle display, press the blue Applications key and then press Call History. (Missed Calls) appears next to the key label if you have missed calls. 2. Press Missed to view your missed calls (if any). All to view a list of all logs (5340e IP only) Answered to view logs of your incoming calls Made to view logs of your outgoing calls. 3. Use the navigation keys at the bottom of the display to move to the previous,
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5330e/5340e IP Phones – User Guide Delete Logs To delete an individual log press the key to the left of the log to display the call details and then press Delete Log Entry. To delete all logs by type 1. From the idle display, press the blue Applications key and then press Call History. or Press the Call Hist feature access key. (Missed Calls) appears next to the key label if you have missed calls. 2. Press Missed to view your missed calls (if any) All to view all logs (5340e IP o
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5330e/5340e IP Phones – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a per- phone basis. When this is in effect, the system administrator sets the following settings and you cannot change them: Programmable Keys External Messaging Go to URL Using the Dial Pad to Enter Information You can use the standard dial pad keys 0-9, and * and # to enter a name and or numb
