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MITEL
5000 COMMUNICATIONS
PLATFORM
5320/5330/5340 IP PHONE USER GUIDE
RELEASE 5.0
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5320/5330/5340 IP Phone Quick Reference Guide This guide provides information for frequently used Commonly Used Feature Codes features. For more information about these and other Contact your system administrator for more information features, refer to the user guide. For voice mail about system features. information, refer to the voice mail user guide for your system. Feature Code Feature Buttons ACD Agent – Log In/Out 328 Most of the following feature codes work when your IP Automatic
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Answering Calls Placing Ad Hoc Conference Calls Lift the handset, or press (Speaker) to 1. While on the first call, press the Conf button to answer a call while using a headset or to answer place the call on hold. CALL NEXT PARTY TO a call in Handsfree Mode. CNF appears. 2. Place a call to the next conference party. For Placing Emergency Calls external calls, press the Outgoing button or enter the Outgoing Call access code (8 is the Dial the emergency number (911 U.S. or default code), an
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Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 5320/5330/5340 IP Phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Some features or applications may require additional hardware
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Important Safety Instructions and Precautions Remember the following safety guidelines when using the IP phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: • Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform tests during off-peak hours such as early morning or late evenings. Safety Notices The following notices may appear on the product or in the technica
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Power Requirements CAUTION Phone Damage Hazard. To avoid damaging the IP phone, make sure the IP phone is connected to the proper power supply before powering on. Contact your system administrator for more information. The IP phone requires any one of the following power supplies: • Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES), part number 50005301 • An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit If your IP phone uses a centralized PoE p
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Phone Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your IP phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. •
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Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the i
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Contents Getting Started 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 5360 IP Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Phone Feature Descriptions. . . . . . . .
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Using the Screen Saver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Viewing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Viewing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Deleting Call Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Using Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Using System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Using Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . .
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Using Meet-Me Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Conference Assistant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Setting Up a Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Hunt Groups 73 Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Logging out of ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Stopping the ACD Hunt Group Wrap-up Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Other Hunt Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Getting Started Getting Started Welcome The instructions in this guide are for using the Mitel Model 5330/5340 Internet Protocol (IP) Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Your IP phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistanc
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Getting Started 5320/5330 IP Phone Features 1 The 5320 and 5330 IP Phones are shown here. See “5320/5330 IP Phone Features” on page 2 for more information about the IP phone features. 5320 IP Phone 1 2 3 4 5 8 6 7 5330 IP Phone 1 2 3 4 5 8 6 7 1 – Handset (see page 5) 5 – Feature buttons (see page 7) 1 2 – Programmable buttons (see page 8) 6 – Dialpad buttons (see page 7) 2 3 – Display (see page 5) 7 – Navigation buttons (see page 8) 4 – Ring/Message Indicator (see page 5) 8 – External Speaker
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Getting Started 5340 IP Phone Features 2 The 5340 IP Phone is shown here. See “Phone Feature Descriptions” on page 5” for more information about the IP phone features. 4 1 2 3 5 6 7 9 8 1 – Handset (see page 5) 6 – Dialpad buttons (see page 7) 2 – Display (see page 5) 7 – Programmable buttons (see page 8) 3 – Menu buttons (see page 8) 8 – Navigation buttons (see page 8) 4 – Ring/Message Indicator (see page 5) 9 – External Speaker (see page 8) 5 – Feature buttons (see page 7) 2. This image is an
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Getting Started Phone Feature Descriptions The following sections describe default configurations. Your IP phone may be programmed differently. Contact your system administrator for more information. See “5320/5330 IP Phone Features” on page 2 and “5320/5330 IP Phone Features” on page 2 for phone feature locations. Handset The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset. Se
