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SPA IP Phone
User Guide
Voice
Model Nos.
SPA921, SPA922, SPA941, SPA942
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SPA IP Phone Copyright and Trademarks Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2006 Cisco Systems, Inc. All rights reserved. Other brands and product names are trademarks or registered trademarks of their respective holders. WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and b
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SPA IP Phone Chapter 1: Introduction 1 Welcome 1 IP Telephony System Overview 2 Chapter 2: Installing 3 Assembling the Phone and Connecting to the Network 3 Mounting the Phone to the Wall 4 Turning on the Phone 5 Chapter 3: Using Your Phone 6 Using the Handset, Speakerphone or Headset 6 Using the Handset 6 Using the Speaker 6 Using the Headset 6 Switching Between the Handset/Headset/Speakerphone During a Call 6 Linksys SPA921, SPA922, SPA941 and SPA942 Basic buttons 7 Basic Soft button labels 8
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SPA IP Phone 3. Call History (Setup button, 3) 16 4. Ring Tone (Setup button, 4) 16 5. Preferences (Setup button, 5) 16 6. Call Forward (Setup button, 6) 17 7. Time/Date (Setup button, 7) 18 8. Voice Mail (Setup button, 8) 19 9. Network 19 10. Product Info 19 11. Status 19 12. Reboot 19 13. Restart 19 14. Factory Reset 20 15. Phone Password (Setup, 15) 20 16. LCD Contrast (Setup, 16) 20 17. Call Park Status (Setup, 17 20 18. Login (Setup, 18) 20 Appendix A: Regulatory Information 21 Appendix B:
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SPA IP Phone Chapter 1: Introduction Welcome Linksys SPA921, SPA922, SPA941 and SPA 942 are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones have traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker. The differences between the models are shown below. Table 1: Linksy
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SPA IP Phone IP Telephony System Overview While your phone has traditional features, it uses the Voice over Internet Protocol (VoIP) for communications with other phones. Your phone is based upon industry standard VoIP and will work with Session Initiation Protocol (SIP) compliant VoIP networks. The diagram below provides an example of a VoIP network design with 16 IP phones. Chapter 1: Int
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SPA IP Phone Chapter 2: Installing NOTE: Before you can install the phone, your system administrator must prepare the network. If a technician is not installing your phone, verify with your System Administrator that the network is ready for the phone, read the safety notice, and install the phone. Assembling the Phone and Connecting to the Network 1 Find the end of the coiled phone cord that has the longer straightened end. Plug that end into the back of the phone base (phone symbol). 2 Plu
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SPA IP Phone Attaching the Desk Stand 1 Complete the assembly instructions (page 2). 2 Line up the tabs on the desk stand with the slots on the back of the phone. 3 Slide the bottom tabs into the slots 4 Lightly press down on the top of the desk stand. It should easily slide into the top slots. Do not force. Figure 2-2: desk stand attached to phone (step 5) Mounting the Phone to the Wall NOTE: To mount the phone to a wall, do not attach thed desk stand as mentioned above. 1 Complete the assembly
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SPA IP Phone Turning on the Phone This section assumes that the correct connections have been made. Plug in the AC power adapter to an electrical outlet. Use only the adapter that came with the phone. The phone will execute a boot-up sequence when the power source is connected. During this sequence, the display will first show LINKSYS® and then “Initializing Network”. All of the lights on the phone will flash. After the sequence, which should take about five seconds, the phone will
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SPA IP Phone Chapter 3: Using Your Phone The phone can be used as soon as it is operational (see Chapter 2, Installing). To customize the phone options, see Setup later in this chapter. Using the Handset, Speakerphone or Headset Calls can be made or received using the handset, speakerphone or headset and you can switch audio devices during a call. Adjust the volume for the device you are using with the volume adjustment bar. Using the Handset To place and answer calls using the handset, simp
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SPA IP Phone Linksys SPA921, SPA922, SPA941 and SPA942 Basic buttons Table 1: Basic Feature Buttons LCD screen Feature Description Allows you to navigate (left, right, up, down) Navigation button through the soft button features. Lines Use to enter numbers, letters or characters (not Soft button Dial pad features shown). The phone display screen. It shows the date, Soft buttons time, the phone number, incoming caller ‘s ID (if LCD Screen available), line/call status, extension numbers IP
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SPA IP Phone Basic Soft button features The soft buttons below the LCD screen allow you to easily select phone functions. For basic soft button feature definitions, see the table below. Other buttons are explained in the Setup section of this chapter. Table 2: Soft button features (alphabetical, not as they appear on the phone) Label Description Forwards calls, with 4 options: All, When the line is busy, When there is no answer, or cfwd When there is no answer after a time delay dir Access t
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SPA IP Phone Making Telephone Calls NOTE: You may need to dial an access code to reach an outside line. Talk to your Phone Administrator about your company’s specific dialing rules/plan. Using a Telephone Number You can place a call by: Lifting the handset and dialing immediately, or Connect the headset, press the headset button and dial, or Press the speaker button and dial. (for SPA941 & SPA942, you can also select a different line) You will see Called person Ringing and Connected in
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SPA IP Phone Receiving Calls Multiple Calls on a Single Line (SPA921 and SPA922) Multiple calls can be received on a single line. To access more than one simultaneous call, use the hold and/or conference features. Multiple Calls on a Multiple Lines (SPA941 and SPA942) Calls will come into the phone on the first available line. When a call is incoming, the associated line button will flash and the phone will ring. If there are multiple lines ringing, caller information for each call will dis
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SPA IP Phone st st Resume the 1 call by pressing the line button associated with the 1 call. nd st If the 2 call is still in progress it will automatically go into a “hold” state when the 1 call goes active. Three Way Conference Calls To initiate a conference call, press the soft button under conf during an active call. The first call is placed on hold, and you will hear a dial tone. Dial the second person’s telephone number. To start the conference call, press the soft button under conf aga
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SPA IP Phone You will be disconnected from the call. If you hang up before the second call is ringing, the blind transfer will fail and the first person will be disconnected. NOTE: For SPA941 and SPA942, if you misdial when calling the second number, press the line button again and you will receive a dial tone. You can dial the number. Ending a Call To end a handset call, hang up the handset. To end a speakerphone call, press the speaker button. To end a headset call, press the headset b
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SPA IP Phone Setup Customize the phone ysing the Setup options, at any time. Access this menu by pressing the Setup button on the phone. The table below describes all of the possible soft button features. Not all choices are available for every setup option. Table 3: Soft button features for Setup Figure 3-7: Setup button Label Description < < or > > move left or right through entry without deleting characters add allows you to add an entry Use with Directory and Speed dial to enter a URL, I
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SPA IP Phone 1. Directory (Setup button, 1) To view your phone’s directory options, press the Setup button, then 1, then the soft button under select. Using the navigation button, move up or down to highlight a New Entry, Corporate Directory (if available) or Personal Directory. Setup button Adding a New Entry to Your Personal Directory (Setup button, 1,1) For numbers that you call often, you may want to set up a personal directory. Press the soft button under add. The last soft button feat
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SPA IP Phone Using a Personal Directory (Setup button, 1,3) If you entered at least one name in New Entry, you have a personal directory. To view the directory, press the Setup button, then 1. Setup button Entries will be listed next to number 3. Use the navigation button to highlight your choice. You can dial, delete, edit, cancel, copy or paste an entry by pressing the soft button beneath your choice. 2. Speed Dial (Setup button, 2) Enter up to 8 speed dial numbers. Each one can be a phone num
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SPA IP Phone 3. Call History (Setup button, 3) You can view lists of recently received (up to 60) incoming calls in Call History. Choose from Redial List, Answered Calls or Missed Calls. To view the phone’s Call History lists, press the Setup button, then 3. Setup button To review a list, use the navigation button to highlight it and press select. To redial a number from the list, press dial. You can also choose to delete, edit or cancel entries from these lists. 4. Ring Tone (Setup button, 4)
