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USER GUIDE
Cisco Small Business
SPA525G and SPA525G2 SPCP IP Phones
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Contents Chapter 1: Getting Started 4 Overview 4 Caring for Your Phone 6 Understanding Your Phone Lines and Buttons 7 Phone Components 7 Softkey Buttons 9 Using the Keypad and Buttons with Menus 13 Using Keypad Shortcuts 13 Using the Navigation Button 13 Entering Numbers and Text in Fields 14 Using Phone Hardware and Accessories 15 Using the Speakerphone 15 Using Wired and Wireless Headsets 15 Switching Between the Handset, Headset, and Speakerphone 19 Using the Cisco Attendant Console 19 Chan
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Contents Chapter 3: Using Basic Phone Functions 35 Placing or Answering a Call 36 Adjusting Call Volume and Muting 36 Using Mute 37 Putting a Call on Hold 37 Resuming a Call 37 Ending a Call 37 Transferring Calls 38 Managing Call Waiting 38 Recording a Live Call 39 Viewing and Returning Calls 39 Forwarding Calls 40 Setting Do Not Disturb 40 Configuring Call Waiting 41 Picking Up a Call 42 Placing a Three-Way Conference Call 42 Using the Phone Directories 43 Using Your Personal Address Book 43
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Contents Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 49 Verifying that the Cisco SPA525G2 is Paired 51 Importing Your Mobile Phone Address Book into the Cisco SPA525G2 52 Making a Mobile Phone Call through the Cisco SPA525G2 53 Receiving Mobile Phone Calls by using the Cisco SPA525G2 54 Switching Audio from Your Cisco SPA525G2 to Your Mobile Phone 54 Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA525G2 54 Charging Your Mobile Phone Using Your Cisco
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1 Getting Started This chapter provides an overview of your Cisco Attendant Console IP phone. contains the following sections: • Overview, page 4 • Understanding Your Phone Lines and Buttons, page 7 • Using the Keypad and Buttons with Menus, page 13 • Entering Numbers and Text in Fields, page 14 • Using Phone Hardware and Accessories, page 15 • Using the Cisco Attendant Console, page 19 Overview The Cisco Attendant Console IP phone is a full-featured VoIP (Voice over Internet Protocol) phon
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Getting Started Overview 1 Setup of the phone network is typically performed by using Cisco Configuration Assistant (CCA) software. This software is available on Cisco.com. The phone can be powered by connecting your phone to an Ethernet switch that provides Power over Ethernet (PoE) or you can use an optional Cisco PA100 power adapter. A phone is connected to the network through an Ethernet connection or the built-in Wireless-G radio. If you are using the Wireless-G connection, a Cisco P
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Getting Started Overview 1 • Wireless-G client support • Kensington security slot The functionality of the phones can be modified by your phone system administrator. Not all of the functional features described in this document are available or they might function slightly differently on your phone. This document describes the features as they function in factory default mode. Caring for Your Phone The Cisco Small Business IP phones are electronic devices that should not be exposed to exce
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Getting Started Understanding Your Phone Lines and Buttons 1 Understanding Your Phone Lines and Buttons Figure 1 identifies the parts of your phone. Phone Components Figure 1 Cisco SPA525G and Cisco SPA525G2 Phone Components Table 1 IP Phone Components # Phone Feature Description 1 Handset Pick up to answer or place calls. 2 Speaker Speaker for phone. 3 Message Waiting When lit: Indicator • Red—You have a new voice mail message. • Flashing Red—You have an incoming call. Cisco Small Business SP
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Getting Started Understanding Your Phone Lines and Buttons 1 Table 1 IP Phone Components # Phone Feature Description 4 IP phone screen Your phone might vary, but typically it displays: • Date and time • Phone station name • Line extensions • Softkey options • Startup logo, screen saver, background photo, and photo album 5 Line keys Phone line status: • Green (steady): Line is in use. • Green (blinking): There is an incoming call. • Red (blinking): Line is on hold. • Orange: Line is unregister
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Getting Started Understanding Your Phone Lines and Buttons 1 Table 1 IP Phone Components # Phone Feature Description 11 Setup button Press to access a menu to configure features and preferences (such as your directory, status, and speed dials), access your call history, set up functions (such as call forwarding), and provide phone status information. 12 Mute button Press to mute or unmute the phone. When the phone is muted, the button glows red. A flashing red mute button indicates that t
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Getting Started Understanding Your Phone Lines and Buttons 1 Table 2 Softkey Buttons Button Function Call Rtn Returns the last missed call by dialing the number that called you. See “Viewing and Returning Missed Calls,” on page 41. Callback Plays an audio and visual notification on your phone when a busy or unavailable party becomes available. cbarge Allows callers to join a shared-line call. CFwdAll Forwards all calls to a specified number. When forwarding is active, press this button to
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Getting Started Understanding Your Phone Lines and Buttons 1 Table 2 Softkey Buttons Button Function Flash Provides hookflash functionality for three-way calling and call waiting services provided by the PSTN or Centrex service. Forward Forwards calls coming to your phone. See “Forwarding Calls,” on page 42. GPickup Allows you to pick up (answer) a call at that is ringing at another extension in your group. See “Picking Up a Call,” on page 44. Handset Switches audio from the Cisco SPA525G
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Getting Started Understanding Your Phone Lines and Buttons 1 Table 2 Softkey Buttons Button Function Refresh Refreshes the screen. Useful after changing a configuration or when you want to update information. Remove Removes conference participant. RmLstC Removes Last Participant from the Conference Call Resume Resumes a call that is on hold. Save Saves your changes. Scan Scans for wireless networks or Bluetooth devices. Select Selects the highlighted item on the IP phone screen. Trnsfer Per
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Getting Started Using the Keypad and Buttons with Menus 1 Using the Keypad and Buttons with Menus Press a softkey and keypad buttons to navigate menus and enter parameters on the IP phone screen. Using Keypad Shortcuts Use the keypad to enter the number of the menu or sub-menu item. For example, to open a menu that is labeled with number 2, press 2. NOTE Menus and options can change depending on the software release and what is allowed by your phone system administrator. Using the Naviga
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Getting Started Entering Numbers and Text in Fields 1 Entering Numbers and Text in Fields Some fields on the IP phones require you to enter numbers and text by using the keypad or softkey buttons. In general, the following guidelines apply: • Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter. • Press the number key multiple times to move to a different letter under that number. (For example, to enter “Mary,” you would pre
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Getting Started Using Phone Hardware and Accessories 1 Using Phone Hardware and Accessories Using the Speakerphone The IP phones provide a speakerphone. To use the speakerphone, press Speaker (the handset can be either on or off hook). Using Wired and Wireless Headsets The SPA IP phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer websites. Connecting the Headset Each brand and
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Getting Started Using Phone Hardware and Accessories 1 Connecting Bluetooth Headsets Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets. To configure the phone to work with your headset, enable Bluetooth: STEP 1 Press Setup. STEP 2 Select User Preferences > Bluetooth Configuration. Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 16
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Getting Started Using Phone Hardware and Accessories 1 STEP 3 With Bluetooth highlighted, press the Arrow keys to toggle Bluetooth on or off. STEP 4 Press Set. STEP 5 Create a profile for your headset. In the Bluetooth Configuration screen, scroll to Bluetooth Profiles. Press the Right Arrow key to enter the profile screen. You are not allowed to navigate to the Bluetooth profiles screen, unless Bluetooth is enabled and set. STEP 6 Press Scan to scan for your headset. STEP 7 In the list of
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Getting Started Using Phone Hardware and Accessories 1 STEP 3 Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the following: • Phone—Your IP phone pairs with a Bluetooth headset. Choose this option if you will not use the Cisco IP phone with a Bluetooth-enabled mobile phone. • Handsfree—Your IP phone will operate as a handsfree device with a Bluetooth-enabled mobile phone. • Both—Your Cisco IP phone uses a Bluetooth headset or operates with a Bluetooth-enabled mobi
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Getting Started Using the Cisco Attendant Console 1 • To use a Bluetooth headset, make sure your headset is powered on. Press Headset on your phone (or, if supported, press Answer on your Bluetooth headset twice) and dial the number to place a call. Press Answer on your Bluetooth headset to answer a ringing call. See the user documentation for your Bluetooth headset for more information. Switching Between the Handset, Headset, and Speakerphone Any of these audio devices can be used during
