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ADMINISTRATION
GUIDE
Cisco Small Business Pro
SPA9000 Voice System Version 6.1
SPA9000 Voice System, SPA400 Internet Telephony
Gateway with 4 FXO ports and SPA9XX IP Phones
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CCDE, CCSI, CCENT, CiscoEos, CiscoHealthPresence, the Ciscologo, CiscoLumin, CiscoNexus, CiscoNurse Connect, CiscoStackpower, CiscoStadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Ci
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Contents About This Document ix Purpose ix Audience ix Firmware x Organization xi Document Conventions xii Finding Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment Scenarios 18 PSTN Access and Local Voice Mail 19 ITSP Service Only 20 ITSP Service, PSTN Access and Local Voice Mail 21 ITSP Service, PSTN and ISDN Access and Local Voice Ma
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Contents Configuring Basic Settings 29 Setting Up the WAN Connection for the SPA9000 30 Setting the Date and Time 30 Configuring Daylight Saving Time 31 SPA9000 Ethernet Port 33 LAN and Application Guidelines 33 Configuring Multicast Addressing and Group Paging 33 Collecting System Logs and Debug Information 36 Viewing Information about the SPA9000 39 Viewing Information about Client Stations 39 Using the Interactive Voice Response Unit 40 Using the IVR Menu 40 Entering a Password through the
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Contents Configuring Line Interfaces on the SPA9000 58 Configuring a Line Interface for ITSP Service 58 Configuring a Line Interface for a SPA400 (PSTN or Voice Mail) 60 Configuring Call Capacity for a Line Interface 63 Configuring Dial Plans 66 About Dial Plans 66 Editing Dial Plans 74 Managing the Line Selection for Outbound Calls 78 Line Availability 78 Configuring a Call Routing Rule 79 Entering a Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Suppor
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Contents About Shared Line Appearances 98 Chapter 5: Administering the SPA400 and Voice Mail Service 102 Connecting to the SPA400 Administration Web Server 103 Configuring the SPA400 Network Connection 104 Saving or Discarding Changes on the SPA400 105 Managing Access to the SPA400 Configuration Utility 106 Upgrading the Firmware for the SPA400 107 Configuring a SPA400 to Interoperate with the SPA9000 108 Configuring a SPA400 for PSTN Access 111 Configuring a SPA400 for Voic
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Contents Chapter 7: Configuring the Auto Attendant 131 How the Auto Attendant Works 131 Working with the Auto Attendant Greetings 133 Using Pre-Recorded Prompts 133 Recording an Auto Attendant Prompt 134 Downloading Prompts 137 Writing an Auto Attendant Script 138 An Introduction to XML Scripting Grammar in AA Script Examples 138 Elements of XML Scripting Grammar 142 Auto Attendant XML Instructions Set 145 Entering an Auto Attendant Script 147 Configuring the DayTime, NightTime and Weekend/Hol
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Contents Using the SPA9000 with a Firewall or Router 168 SPA400 SIP-PSTN Gateway 169 SPA9000 Architecture 170 SIP-NAT Interoperation 172 Advanced Call Control and Routing 173 Configuring Vertical (Supplementary) Service Codes 173 Managing the Outbound Call Routing Groups 175 Configuring Outbound Call Codec Selection Codes 177 Advanced Topics for SPA400 Voice Mail Service 178 How Voicemail Works 179 Checking Voicemail from an External Number 180 Depositing Voicemail 180 Subscribing to Voicemail
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Contents System page 200 SIP Page 202 Provisioning page 224 Regional page 224 FXS 1/2 page 241 Line 1/2/3/4 page 251 Appendix C: SPA400 Field Reference 261 Setup 261 Basic Setup 262 SPA9000 Interface 262 Voice 264 Voicemail Server 268 Voicemail Users 269 Administration 270 Management 270 Factory Default 270 USB Setting 271 Firmware Upgrade 271 Reboot 271 Status 272 Gateway 272 Event Logs 273 Set Log Level 273 Tone 274 Appendix D: Where to Go From Here 275 Product Resources 275 Related Document
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Contents Appendix E: Glossary 278 Appendix F: Acronyms 281 SPA9000 Voice System Administration Guide viii
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Preface About This Document The SPA9000 Voice System Administration Guide is intended to help VARs and Service Providers to manage and configure the SPA9000 Voice System. This preface provides helpful information about this guide and other resources that are available to you. Before you begin to use this guide, refer to the following topics: • “Purpose,” on page ix • “Audience,” on page ix • “Firmware,” on page x • “Organization,” on page xi • “Document Conventions,” on page xii • “Finding
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Preface • System administrators or anyone who installs and administers the SPA9000 Voice System NOTE This guide does not provide the configuration information required by specific service providers. Please consult with the service provider for specific service parameters. Firmware This guide describes the features that are available in the following firmware releases (and higher versions). You can find all available firmware updates by going to Cisco.com and choosing Support. Or visit the
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Preface Organization The information in this guide is organized into the following chapters and appendices: Chapter Description Chapter 1, “Getting This chapter introduces you to the SPA9000 Started.” Voice System by describing the components and presenting several deployment scenarios. Chapter 2, “Basic This chapter introduces you to basic Administration of the administrative tasks using the SPA9000 SPA9000.” administration web server and the Interactive Voice Response Unit. Chapter 3,
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Preface Chapter Description Appendix B, “SPA9000 This appendix describes the fields on each page Field Reference” of the SPA9000 administration web server. Appendix C, “SPA400 Field This appendix describes the fields on each page Reference” of the SPA400 administration web server. Appendix D, “Where to Go This appendix describes additional resources From Here” that are available to help you and your customer obtain the full benefits of the SPA9000 Voice System. Appendix E, “Glossary” Thes
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Preface Finding Information in PDF Files The SPA9000 Voice System documents are published as PDF files. The PDF Find/ Search tool within Adobe® Reader® lets you find information quickly and easily online. You can perform the following tasks: • Search an individual PDF file. • Search multiple PDF files at once (for example, all PDFs in a specific folder or disk drive). • Perform advanced searches. Finding Text in a PDF Follow this procedure to find text in a PDF file. STEP 1 Enter your search
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Preface Finding Text in Multiple PDF Files The Search window lets you search for terms in multiple PDF files that are stored on your PC or local network. The PDF files do not need to be open. STEP 1 Start Acrobat Professional or Adobe Reader. STEP 2 Choose Edit > Search, or click the arrow next to the Find box and then choose Open Full Acrobat Search. STEP 3 In the Search window, complete the following steps: a. Enter the text that you want to find. b. Choose All PDF Documents in. From th
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Preface STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear. For more information about the Find and Search functions, see the Adobe Acrobat online help. SPA9000 Voice System Administration Guide xv
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1 Getting Started This chapter introduces you to the SPA9000 Voice System by describing the components and presenting several deployment scenarios. NOTE This chapter is essential reading before you begin installing the equipment or configuring the system. • “Introduction to the SPA9000 Voice System,” on page16 • “Deployment Scenarios,” on page18 • “Initial Installation, and Configuration,” on page 23 Introduction to the SPA9000 Voice System The SPA9000 Voice System is an affordable and feat
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Getting Started Introduction to the SPA9000 Voice System 1 Figure 1 SPA9000 Voice System with the SPA9000 and SPA400 SPA9000 IP PBX The SPA9000 is an IP PBX that supports up to 16 phones. It also has a built-in Analog Telephone Adapter (ATA) with two FXS ports for analog telephones, fax devices, or an external music source for the music on-hold service. Devices connected to the FXS ports are not included in the device count. The SPA9000 has four line interfaces, which can be configured in a
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Getting Started Deployment Scenarios 1 The SPA9000 includes an Auto Attendant service that plays pre-recorded voice messages to offer the caller a menu of choices and to direct the call. When the Auto-Attendant is enabled, it parses and operates on user key presses according to the rules that are specified in the Auto Attendant script. SPA400 SIP-PSTN Gateway and Voicemail Server The SPA400 provides a SIP-PSTN gateway for voice connectivity between the PSTN and the local client stations t
