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USER GUIDE
Cisco Small Business Pro
Cisco Unified Communications Manager Express for IP
Phone Models SPA50X (SPCP)
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CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco Ironport, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flip Video, Flip Video (Design), Flipshare (Design), Flip Ultra, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Store, and Flip Gift Card are service marks; and
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Contents Chapter 1: Getting Started 4 About This Document 4 Overview of the Cisco Small Business Pro IP Phones 6 Caring for Your Phone 7 Understanding Your Phone’s Lines and Buttons 7 Phone Components 7 Softkey Buttons 10 Using Keypad Shortcuts 11 Chapter 2: Installing Your Phone 12 Before You Begin 12 Phone Connections 13 Connecting the Handset 14 Installing the Stand (Optional) 14 Mounting the Phone to the Wall (Optional) 15 Reverse the Handset Retention Tab 20 Connecting the Power 20 Connec
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Contents Adjusting the Ringer Volume 27 Using Mute 27 Placing or Answering a Call 27 Using Hold and Resume 28 Using Mute 28 Ending a Call 29 Transferring Calls 29 Performing an Attended Transfer 29 Redialing a Number 30 Viewing and Returning Missed Calls 31 Forwarding All Calls to Another Number 32 Forwarding All Calls 32 Setting Do Not Disturb 32 Picking Up a Call from Another Extension 33 Placing a Three-Way Conference Call 34 Using the Local Directory 34 Using the Call History Lists 35 Usin
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Contents Updating Your Ring Tone 42 Using the Interactive Voice Response Menu on the SPA501G 43 Advanced Procedures for Technical Support Personnel 44 Status Information and Statistics 44 Rebooting, Restarting, and Resetting a Phone 44 Chapter 5: Using the Web Interface 46 Logging In to the Web Interface 46 Configuring Speed Dials and Fast Dials 47 Changing Your Password and PIN 49 Setting Up Voice Mail Notifications 49 Appendix A: Where to Go From Here 51 Related Documentation 52 Cisco Small
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1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone. • About This Document, page 4 • Overview of the Cisco Small Business Pro IP Phones, page 6 • Understanding Your Phone’s Lines and Buttons, page 7 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone. NOTE The Cisco Small Business Pro IP Phone features vary, depending on the ty
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Getting Started About This Document 1 Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone. Chapter 2 Installing Your Phone This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone. Chapter 3 Using Basic Phone This chapter provides Functi
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Getting Started Overview of the Cisco Small Business Pro IP Phones 1 Title Description Appendix A Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the SPA50X phones. This appendix provides link to many of these resources. Overview of the Cisco Small Business Pro IP Phones The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones
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Getting Started Understanding Your Phone’s Lines and Buttons 1 SPA501G SPA502G SPA504G SPA508G SPA509G Navigation None Four-way navigation key Button Caring for Your Phone The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit. Understanding Your Phone’s Lines and Buttons Use the
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Getting Started Understanding Your Phone’s Lines and Buttons 1 Figure 1 Phone Components The photo above shows the SPA509G to illustrate the Cisco Small Business Pro IP Phone features. Other models differ. See the “Overview of the Cisco Small Business Pro IP Phones” section on page 6. Numbered objects in the photo are explained in the following table. #Phone Feature Description 1 Handset Pick up to place or answer a call. 2 Message Waiting Displays solid red when you have a new voice mail I
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Getting Started Understanding Your Phone’s Lines and Buttons 1 #Phone Feature Description 5 Softkey buttons Press a softkey button to perform the action shown on the label on the LCD screen above. Note: The SPA501G has the following four buttons: Redial—Dials the last number called. Cancel—Cancels an action (such as a transfer). Conference—While on a call, press to start a conference call and dial another number. After the second party answers, press Conference again to create the confere
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Getting Started Understanding Your Phone’s Lines and Buttons 1 #Phone Feature Description 13 Headset button Push to turn the headset on or off. When the headset is on, the button glows green. 14 Speaker button Push to turn the speaker on or off. When the speaker is on, the button glows green. 15 Keypad Use to dial phone numbers, enter letters, and choose menu items. Softkey Buttons The softkey buttons on your phone display may vary depending on your phone model and the phone system setup.
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Getting Started Understanding Your Phone’s Lines and Buttons 1 Button Function GPickUp Allows you to answer a call ringing on an extension by discovering the number of the ringing extension. PickUp Allows you to answer a call ringing on another extension by entering the extension number. Redial Displays a list of recently dialed numbers. Resume Resumes a call that is on hold. OK Saves your changes or confirms an action in response to a prompt on the screen. Select Selects the highlighted i
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2 Installing Your Phone This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 12 • Phone Connections, page 13 • Connecting the Handset, page 14 • Installing the Stand (Optional), page 14 • Mounting the Phone to the Wall (Optional), page 15 • Connecting the Power, page 20 • Connecting Your Phone to the Network, page 21 • Connecting a PC to Your Phone (Optional), page 22 • Connec
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Installing Your Phone Phone Connections 2 NOTE Do not use the RJ-11 port marked “AUX.” It is reserved for connection with auxiliary devices that are not supported with the SPCP version of the telephone firmware. This port is not for use as a telephone line port. ! CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.” Phone Connections The following photo shows where you need to connect parts of the phone. Figure 1 Phone Connections Cisco Small Business Pro IP Phone
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Installing Your Phone Connecting the Handset 2 Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit. ! CAUTION Do not insert a telephone line cord into the AUX (auxiliary) port. STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol. STEP 3 (Optional) Route the phone cord through the cable slot. STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset
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Installing Your Phone Mounting the Phone to the Wall (Optional) 2 Mounting the Phone to the Wall (Optional) To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount Kit Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 15
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Installing Your Phone Mounting the Phone to the Wall (Optional) 2 STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base. STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 16
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Installing Your Phone Mounting the Phone to the Wall (Optional) 2 STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 17
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Installing Your Phone Mounting the Phone to the Wall (Optional) 2 Plug in the Ethernet and power cables. Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 18
