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CHAPTER
8
Monitoring the Cisco Unified IP Phone Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety of information about
the phone, including:
• Device information
� Network configuration information
� Network statistics
� Device logs
� Streaming statistics
This chapter describes the information that you can obtain from the phone’s web page. You can use this
information to remotely monitor the operation of a phone and to assist with troubleshooting.
You can
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform these steps. Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page Access” section on page 8-3 for more information. Procedure Step 1 Obtain the IP address of the Cisco Unified IP Phone using one of these methods: � Search for the phone in Cisco Unified
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access – Stream 1—Displays a variety of streaming statistics. For more information, see the “Streaming Statistics” section on page 8-9. Disabling and Enabling Web Page Access For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified CM User Options web p
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Setup Table 8-1 Device Information Area Items (continued) Item Description Boot Load ID Identifier of the factory-installed load running on the phone Hardware Revision Revision value of the phone hardware Serial Number Unique serial number of the phone Model Number Model number of the phone Message Waiting Indicates if there is a voice message waiting on the primary line for this phone. UDI Displays the following Cisco U
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Setup Table 8-2 Network Configuration Area Items (continued) Item Description TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the phone. TFTP Server 2 Backup Trivial File Transfer Protocol (TFTP) server used by the phone. Default Router 1–5 Default router used by the phone (Default Router 1) and optional backup routers (Default Router 2–5). DNS Server 1–5 Primary Domain Name System (DNS) serve
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Setup Table 8-2 Network Configuration Area Items (continued) Item Description Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL Time, and no menu is open. Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML service specified by Idle URL is activated. Proxy Server URL URL of proxy server, which makes HTTP requests to n
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-2 Network Configuration Area Items (continued) Item Description Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines. DSCP for Call Control DSCP IP classification for call control signaling. DSCP for Configuration DSCP IP classification for any p
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Logs Table 8-3 Ethernet Information Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data. The streaming statistics areas on a phone’s web page provide information about the streams. Cisco Unified IP Phones 6900 Series use only Stream 1. To display a Streaming Statistics a
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3-second interval of active speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Max Conceal Ratio Highest interval concealment ratio from start of the voice stream. Conceal Secs Numb
