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CHAPTER
8
Monitoring the Cisco Unified IP Phone Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety of information about
the phone, including:
• Device information
Network configuration information
Network statistics
Device logs
Streaming statistics
This chapter describes the information that you can obtain from the phone’s web page. You can use this
information to remotely monitor the operation of a phone and to assist with troubleshooting.
You can
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform these steps. Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page Access” section on page 8-3 for more information. Procedure Step 1 Obtain the IP address of the Cisco Unified IP Phone using one of these methods: Search for the phone in Cisco Unified
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access – Debug Display—Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. For more information, see the “Device Logs” section on page 8-11. Streaming Statistics—Includes the following hyperlinks – Stream 1, Stream 2, Stream 3, Stream 4, or Stream 5—Display a variety of streaming statistics. For more information, see the “Streaming Statist
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Information Device Information The Device Information area on a phone’s web page displays device settings and related information for the phone. Table 8-1 describes these items. To display the Device Information area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2, and then click the Device Information hyperlink. Table 8-1 Device Information Area Items Item
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Network Configuration The Network Configuration area on a phone’s web page displays network configuration information and information about other phone settings. Table 8-2 describes these items. You can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone. For more information, see Chapter 5, “Configuring Features, Templates,
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Communications Manager Host names or IP addresses, in prioritized order, of the Cisco Unified Communications 1–5 Manager servers with which the phone can register. An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality, if such a router is availab
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description SW Port Configuration Speed and duplex of the switch port, where: A—Auto Negotiate 10H—10-BaseT/half duplex 10F—10-BaseT/full duplex 100H—100-BaseT/half duplex 100F—100-BaseT/full duplex No Link—No connection to the switch port PC Port Configuration Speed and duplex of the switch port, where: A—Auto Negotiate 10H—10-Base
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Span to PC Port Indicates whether the phone will forward packets transmitted and received on the network port to the access port. PC VLAN VLAN used to identify and remove 802.1P/Q tags from packets sent to the PC. Forwarding Delay Indicates whether the internal switch begins forwarding packets between the PC port and switched port on
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Network Statistics The following network statistics hyperlinks on a phone’s web page provide information about network traffic on the phone. To display a network statistics area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2. Ethernet Information—Displays information about Ethernet traffic. Table 8-3 describes the items in this area. Acces
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-4 Access Area and Network Items (continued) Item Description Rx size64 Total number of packets received, including bad packets, that are between 0 and 64 bytes in size Rx size65 to127 Total number of packets received, including bad packets, that are between 65 and 127 bytes in size Rx size128 to255 Total number of packets received, including bad packets, that are between 128 and 255 bytes in size Rx
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Logs Device Logs The following device logs hyperlinks on a phone’s web page provide information you can use to help monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2. Console Logs—Includes hyperlinks to individual log files. The console log files include debug and error messages received on th
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Rcvr Lost Packets Total number of RTP data packets that have been lost since starting receiving data on this connection. Defined as the number of expected packets less the number of packets actually received, where the number of received packets includes any that are late or duplicate. The value displays as 0 if the connection was set
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description 1 Latency Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Max Jitter Maximum value of instantaneous jitter, in milliseconds. Sender Size RTP packet size, in milliseconds, for the transmitted stream. 1 Sender Reports R
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Related Topics “Configuring Settings on the Cisco Unified IP Phone” chapter “Configuring Features, Templates, Services, and Users” chapter “Call Statistics Screen” section on page 7-12 “Monitoring the Voice Quality of Calls” section on page 9-15 Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 8-14 OL-14625-01
