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Cisco Unified IP Phone User Guide
for Cisco Unified Communications
Manager 8.6 (SCCP and SIP)
For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G,
and 7941G-GE
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Common Phone Tasks Softkey Definitions View online help on Press . AbbrDial Dial using a speed-dial index ? the phone number Place a call Lift the handset or press Answer Answers a call the speakerphone or Back Returns to previous Help topic headset. QUICK REFERENCE Barge Adds you to a call on a shared Redial a number Press Redial. Or press line the Navigation button CallBack Receive notification when a busy while on hook to see extension becomes available your Placed Calls log. Cancel Ca
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Video enabled (SCCP only) iDivert Diverts or redirects a call to a Phone Screen Icons voice-messaging system Feature assigned to button Call Forwarding enabled Join Combines existing calls to create a conference Mobility assigned to button Call on hold; remote call on hold Links View related Help topics Hold assigned to button Main Displays the Help main menu Connected call Conference assigned to button MeetMe Hosts a Meet-Me conference call Incoming call Transfer assigned to button more Displ
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Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 1 An Overview of Your Phone 1 Understanding Buttons and Hardware 1 Understanding Lines and Calls 5 Understanding Line and Call Icons 6 Understanding Phone Screen Features 7 Cleaning the Phone Screen 8 Underst
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Using Mute 8 Switching Between Multiple Calls 8 Switching an In-Progress Call to Another Phone 9 Viewing Multiple Calls 9 Transferring Calls 10 Sending a Call to a Voice Message System 11 Forwarding Calls to Another Number 11 Using Do Not Disturb 13 Making Conference Calls 14 Using Conference Features 14 Using Conference 14 Using Join 15 Using cBarge 16 Using Meet-Me 16 Viewing or Removing Conference Participants 17 Placing or Receiving Intercom Calls 17 Advanced
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Managing Business Calls Using a Single Phone Number 14 Using a Handset, Headset, and Speakerphone 1 Using a Handset 1 Using a Headset 1 Using a Speakerphone 2 Using AutoAnswer with a Headset or Speakerphone 3 Changing Phone Settings 1 Customizing Rings and Message Indicators 1 Customizing the Phone Screen 2 Using Call Logs and Directories 1 Using Call Logs 1 Directory Dialing 3 Using Corporate Directory on Your Phone 4 Using Personal Directory on Your Phone 4 Accessin
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Understanding Additional Configuration Options 1 Troubleshooting Your Phone 1 General Troubleshooting 1 Viewing Phone Administration Data 2 Using the Quality Reporting Tool 3 Cisco One-Year Limited Hardware Warranty Terms 1 Index 1 8 OL-22333-01
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Getting Started Using this Guide This guide provides an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or see the following table for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press on the phone when you need assistance. ? Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page 1. Use your
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Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html Accessing Cisco Unified IP Phone 7900 Series eLea
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Getting Started Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good-quality external devices (such as headsets) that are shielded against unwanted radio-frequency (RF) and audio-frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the following figure and table to connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC DC48V 7 2 6 3 5 4 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1 185045 +
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1 6 DC adaptor port Handset port 2 7 AC-to-DC power supply Headset port 3 AC power cord 8 Footstand button 4 9 Network port Auxiliary port 5 Access port Removing the Hookswitch Clip (Required) Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) We recommend that adjusting the handset
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Connecting Your Phone 1 2 3 Set the handset aside and pull the square plastic tab from the handset rest. 1 2 Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. 3 Return the handset to the handset rest. Adjusting the Footstand (Optional) To change the angle of the phone base, adjust the footstand while pressing the footstand button. Registering with TAPS After your phone is connected to the network, your system administra
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Headset Support Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors. We recommend the use of good-quality external devices, such as headsets that are screened against unwanted radio-frequency (RF) and audio-frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones and two-way radi
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An Overview of Your Phone Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports: � Access to network d
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Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 16 1 4 5 6 7 8 9 15 14 13 12 11 10 2 OL-22333-01 186845 187005
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An Overview of Your Phone Cisco Unified IP Phone 7942G 2 13 16 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7941G and 7941G-GE 2 13 16 1 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3 186846 187004
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Item Description For more information, see... Programmable Depending on configuration, � Understanding Lines and 1 buttons programmable buttons provide access to: Calls, page 5 � Phone lines (line buttons) and � Basic Call Handling, intercom lines page 1 � Speed-dial numbers (speed-dial � Speed Dialing, page 1 buttons, including the BLF speed-dial � Using a Shared Line, feature) page 5 � Web-based services (such as a Personal � Using BLF to Determine a Address Book button) Line Sta
