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Cisco SIP IP Phone 7960
Administrator Guide
Version 2.0
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Customer Order Number: DOC-7810497=
Text Part Number: 78-10497-02
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE I
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CONTE N TS About This Guide ix Overview ix Who Should Use This Guide ix Objectives x Organization x Related Documentation xi Document Conventions xi Obtaining Documentation xv World Wide Web xv Documentation CD-ROM xv Ordering Documentation xv Obtaining Technical Assistance xv Cisco Connection Online xvi Technical Assistance Center xvi Documentation Feedback xvii 1 1-1 CHAPTER Product Overview What is Session Initiation Protocol? 1-1 Components of SIP 1-3 SIP Clients 1-4 SIP Servers 1-5 Cisco SI
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Contents What is the Cisco SIP IP Phone 7960? 1-5 Supported Features 1-7 Supported Protocols 1-10 Prerequisites 1-12 Cisco SIP IP Phone Connections 1-13 Connecting to the Network 1-13 Connecting to Power 1-14 Using a Headset 1-15 The Cisco SIP IP Phone with a Catalyst Switch 1-16 2 2-1 CHAPTER Getting Started with Your Cisco SIP IP Phone Initialization Process Overview 2-1 Installing the Cisco SIP IP Phone 2-3 Installation Task Summary 2-3 Downloading Files to Your TFTP Server 2-4 Configuring SI
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Contents Using the Cisco SIP IP Phone Menu Interface 2-21 Reading the Cisco SIP IP Phone Icons 2-22 Customizing the Cisco SIP IP Phone Ring Types 2-24 Creating Dial Plans 2-24 3 3-1 CHAPTER Managing Cisco SIP IP Phones Entering Configuration Mode 3-1 Unlocking Configuration Mode 3-2 Locking Configuration Mode 3-2 Modifying the Phone’s Network Settings 3-2 Modifying the Phone’s SIP Settings 3-5 Modifying SIP Parameters via a TFTP Server 3-8 Modifying the Default SIP Configuration File 3-8 Modifyi
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Contents APPENDIX A SIP Compliance with RFC-2543 Information A-1 SIP Functions A-2 SIP Methods A-2 SIP Responses A-3 1xx Response—Information Responses A-4 2xx Response—Successful Responses A-4 3xx Response—Redirection Responses A-5 4xx Response—Request Failure Responses A-5 5xx Response—Server Failure Responses A-10 6xx Response—Global Responses A-10 SIP Header Fields A-10 SIP Session Description Protocol (SDP) Usage A-12 APPENDIX B SIP Call Flows B-1 Call Flow Scenarios for Successful Calls B-
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Contents Cisco SIP IP Phone-to-Cisco SIP IP Phone Network Call Forwarding (Busy) B-44 Cisco SIP IP Phone-to-Cisco SIP IP Phone Network Call Forwarding (No Answer) B-48 Cisco SIP IP Phone-to Cisco SIP IP Phone 3-Way Calling B-52 Call Flow Scenarios for Failed Calls B-58 Gateway-to-Cisco SIP IP Phone—Called User is Busy B-58 Gateway-to-Cisco SIP IP Phone—Called User Does Not Answer B-60 Gateway-to-Cisco SIP IP Phone—Client, Server, or Global Error B-63 Cisco SIP IP Phone-to-Cisco SIP IP Phone—Ca
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Contents GLOSSARY INDEX Cisco SIP IP Phone 7960 Administrator Guide viii 78-10497-02
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About This Guide Overview The Cisco Session Initiation Protocol (SIP) IP Phone 7960 Administrator Guide provides information about how to setup, connect cables to, and configure a Cisco SIP IP phone 7960 (hereafter referred to as a Cisco SIP IP phone). The administrator guide also provides information on how to configure the network and SIP settings and change the settings and options of the Cisco SIP IP phone. The administrator guide also includes reference information such as Cisco SIP IP
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About This Guide Objectives Objectives The Cisco SIP IP Phone 7960 Administrator Guide provides necessary information to get the Cisco SIP IP phone operational in a Voice-over-IP (VoIP) network. It is not the intent of this administrator guide to provide information on how to implement a SIP VoIP network. For information on implementing a SIP VoIP network, refer to the documents listed in the “Related Documentation” section on page xi. Organization This administrator guide is divided into
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About This Guide Related Documentation Related Documentation The following is a list of related Cisco SIP VoIP publications. For more information about implementing a SIP VoIP network refer to the following publications: • Session Initiation Protocol Gateway Call Flows • Session Initiation for VoIP on Cisco Access Platforms • Getting Started with the Cisco IP Phone 7960 • Installing the Wall Mount Kit for the Cisco IP Phone The following is a list of Cisco VoIP publications that provide inform
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About This Guide Document Conventions Notes use the following conventions: Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Cautions use the following conventions: Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following conventions: Warning This warning symbol means danger. You are in a situation that could cause bodily in
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About This Guide Document Conventions Varoitus Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. (Tässä julkaisussa esiintyvien varoitusten käännökset löydät liitteestä "Translated Safety Warnings" (käännetyt turvallisuutta koskevat varoitukset).) Attention Ce symbole d’avertissement indique un dang
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About This Guide Document Conventions Advarsel Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du være oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. (Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i vedlegget "Translated Safety Warnings" [Oversatte sikkerhetsadvarsler].) Avis
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About This Guide Obtaining Documentation Obtaining Documentation World Wide Web You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com, http://www-china.cisco.com, or http://www-europe.cisco.com. Documentation CD-ROM Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly. Therefore, it is probably more current than printed documentation. The CD-ROM
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About This Guide Obtaining Technical Assistance Cisco Connection Online Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco. CCO’s broad range of features and services hel
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About This Guide Obtaining Technical Assistance To display the TAC web site that includes links to technical support information and software upgrades and for requesting TAC support, use www.cisco.com/techsupport. To contact by e-mail, use one of the following: Language E-mail Address English tac@cisco.com Hanzi (Chinese) chinese-tac@cisco.com Kanji (Japanese) japan-tac@cisco.com Hangul (Korean) korea-tac@cisco.com Spanish tac@cisco.com Thai thai-tac@cisco.com In North America, TAC can be reac
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About This Guide Obtaining Technical Assistance Cisco SIP IP Phone 7960 Administrator Guide xviii 78-10497-02
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CH APTER 1 Product Overview This chapter contains the following information about the Cisco SIP IP phone: • What is Session Initiation Protocol?, page 1-1 • What is the Cisco SIP IP Phone 7960?, page 1-5 • Prerequisites, page 1-12 • Cisco SIP IP Phone Connections, page 1-13 • The Cisco SIP IP Phone with a Catalyst Switch, page 1-16 What is Session Initiation Protocol? Session Initiation Protocol (SIP) is the Internet Engineering Task Force’s (IETF’s) standard for multimedia conferencing over IP
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Chapter 1 Product Overview What is Session Initiation Protocol? SIP provides the capabilities to: • Determine the location of the target end point—SIP supports address resolution, name mapping, and call redirection. • Determine the media capabilities of the target end point—Via Session Description Protocol (SDP), SIP determines the “lowest level” of common services between the end points. Conferences are established using only the media capabilities that can be supported by all end points. •
