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Cisco Unified IP Phone User Guide
for Cisco Unified Communications
Manager 8.5(1) (SCCP and SIP)
For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G,
and 7945G
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 4 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Lines and Calls 14 Understanding Line and Call Icons 15 Understanding Phone Screen Features 16 Choosing Phone Screen Items 17
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Using Mute 27 Switching Between Multiple Calls 28 Switching an In-Progress Call to Another Phone 28 Viewing Multiple Calls 29 Transferring Calls 30 Sending a Call to a Voice Message System 31 Forwarding Calls to Another Number 31 Using Do Not Disturb 33 Making Conference Calls 33 Using Conference Features 34 Using Conference 34 Using Join 35 Using cBarge 36 Using Meet-Me 36 Viewing or Removing Conference Participants 37 Placing or Receiving Intercom Calls 37 Adv
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Managing Business Calls Using a Single Phone Number 52 Using a Handset, Headset, and Speakerphone 55 Using a Handset 55 Using a Headset 55 Using a Speakerphone 56 Using AutoAnswer with a Headset or Speakerphone 57 Changing Phone Settings 59 Customizing Rings and Message Indicators 59 Customizing the Phone Screen 60 Using Call Logs and Directories 63 Using Call Logs 63 Directory Dialing 65 Using Corporate Directory on Your Phone 66 Using Personal Directory on Your Pho
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Understanding Additional Configuration Options 83 Troubleshooting Your Phone 85 General Troubleshooting 85 Viewing Phone Administration Data 86 Using the Quality Reporting Tool 87 Cisco One-Year Limited Hardware Warranty Terms 89 Index 91 vi OL-22332-01
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press on the phone when you need assistance. ? Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page
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Finding Additional Information • You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html � You can access the Cisco website at this URL: http://www.cisco.com/ � You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic. html � Cisco international websites: Allow
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Getting Started Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Using External Devices When you use external devices with the Cisco Unif
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Accessibility Features The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the features on these phones, see Accessibility Features for the Cisco Unified IP Phone 7900 Series. You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.html 4 OL-22332-01
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 8 9 1 AUX 10/100/1000 SW 10/100/1000 PC 9 DC48V 3 7 2 6 5 4 1 2 DC adaptor port AC-to-DC power supply 3 AC power cord 4 Network port Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 5 236377
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5 Access port 6 Handset port 7 Headset port Footstand button 8 9 Auxiliary port Removing the Hookswitch Clip (Required) Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure t
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Connecting Your Phone Adjusting the Footstand (Optional) To change the angle of the phone base, adjust the footstand while pressing the footstand button. Registering with TAPS After your phone is connected to the network, your system administrator may ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS may be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by
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For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl 1. From the Enter Solution drop-down menu, choose IP Communications. The Select a Solution Category menu displays. 2. Choose IP Phone Headsets to see a list of Technology Development Program partners. If you want to search for a particular Technology Development Program partner, enter the partner’s
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An Overview of Your Phone Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports: � Acc
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Cisco Unified IP Phone 7975G 17 1 2 16 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7970G and 7971G-GE 16 17 1 2 3 4 5 6 7 8 9 15 14 13 12 11 10 10 OL-22332-01 186428 186549
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An Overview of Your Phone Cisco Unified IP Phone 7965G 17 1 2 16 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7945G 17 12 16 1 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 11 186422 186421
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Item Description For more information, see... Programmable Depending on configuration, programmable � Understanding Lines 1 buttons buttons provide access to: and Calls, page 14 � Phone lines (line buttons) and � Basic Call Handling, intercom lines page 21 � Speed-dial numbers (speed-dial buttons, � Speed Dialing, page 39 including the BLF speed-dial feature) � Using a Shared Line, � Web-based services (for example, a page 43 Personal Address Book button) � Using BLF to � Call fea
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An O verview of Y our Phone 3 Display button Cisco Unified IP Phone 7975G, 7971G-GE, Cleaning and Maintaining and 7970G. the Phone Screen, page 17 Awakens the phone screen from sleep mode or disables the touchscreen feature for cleaning. No color—Ready for input Green flashing—Disabled Green steady—Sleep mode Cisco Unified IP Phone 7965G and 7945G: Awakens the phone screen from sleep mode. No color—Ready for input Green steady—Sleep mode Messages button Auto-dials your voice message ser
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13 4-way navigation Cisco Unified IP Phone 7975G, 7965G, Choosing Phone Screen pad and Select and 7945G: Items, page 17 button (center) Enables you to scroll through menus and highlight items. Use the Select button to select an item that is highlighted on the screen. Navigation button—Scroll up and down to see menus and highlight items and right and left across multi-column displays. Select button—Scroll to highlight a line using the Navigation button and then press to open a menu, pl
