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Cisco IP Phone Administration Guide
for Cisco CallManager 3.2
Cisco IP Phones 7960, 7940, and 7910
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Customer Order Number: DOC-7810453=
Text Part Number: 78-10453-04
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
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CONTENTS About This Guide ix Overview ix Audience ix Objectives x Organization x Related Documentation xi Obtaining Documentation xii World Wide Web xii Documentation CD-ROM xii Ordering Documentation xiii Documentation Feedback xiii Obtaining Technical Assistance xiv Cisco.com xiv Technical Assistance Center xiv Cisco TAC Web Site xv Cisco TAC Escalation Center xvi Document Conventions xvi CHAPTER 1 An Overview of the Cisco IP Phone 1-1 Understanding the Cisco IP Phone Models 7960 and 7940 1-
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Contents What Features are Supported on the Cisco IP Phone? 1-9 Feature Overview 1-10 Configuring Telephony Features Using Cisco CallManager Administration 1-10 Configuring Network Features Using the IP Phone 1-11 Providing Users with Feature Information 1-11 Understanding the Requirements for Installing and Configuring the Cisco IP Phone 1-12 CHAPTER 2 Preparing to Install the Cisco IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco IP Telephony Products 2-1 Understand
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Contents Configuring the Handset, Headset, and Speakerphone 2-8 Connecting a Handset to a Cisco IP Phone 2-9 Connecting a Headset to a Cisco IP Phone 2-9 Disabling the Speakerphone Feature 2-10 Adding Phones to the Cisco CallManager Database 2-10 Using Auto-Registration 2-11 Adding Phones Manually 2-12 Adding Phones Manually Using DHCP 2-12 Assigning Static IP Addresses 2-13 Using the Bulk Administration Tool 2-15 Configuring the Cisco IP Phone 7960 to Support the 7914 Expansion Module 2-15 CH
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Contents Additional Equipment 4-3 Safety Notices 4-3 Connecting the 7914 Expansion Module 4-4 Removing the Footstand from the Cisco IP Phone 7960 4-5 Connecting the Support Bar to the Cisco IP Phone 7960 4-6 Connecting the 7914 Expansion Module to the Support Bar 4-7 Connecting the RS 232 Cable 4-9 Connecting the Power Supply 4-11 Connecting the Footstand 4-12 Start Up Sequence 4-14 CHAPTER 5 Configuring Network Settings on the Cisco IP Phone 5-1 Accessing the Network Configuration Settings 5-
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Contents Configuring Ports 5-25 Configuring the SW Port 5-26 Configuring the PC Port 5-27 CHAPTER 6 Configuring Cisco IP Phones, Users, and Features in Cisco CallManager 6-1 Configuring Cisco IP Phones in Cisco CallManager 6-2 Adding Users to Cisco CallManager 6-5 Modifying Phone Button Templates 6-5 Possible Phone Button Template Configurations 6-6 Updating Button Labels 6-7 Configuring Corporate Directories 6-8 Setting Up User Services 6-8 Providing Information to End Users 6-9 CHAPTER 7 Tro
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Contents Symptom: Cisco IP Phone Not Registering with Cisco CallManager 6-17 Identifying Error Messages 6-17 Registering the Phone with Cisco CallManager 6-18 Checking Network Connectivity 6-18 Verifying TFTP Server Settings 6-18 Verifying IP Addressing and Routing 6-19 Verifying DNS Settings 6-19 Verifying Cisco CallManager Settings 6-20 Cisco CallManager and TFTP Services Are Not Running 6-20 Creating a New Configuration File 6-21 Symptom: Cisco IP Phone Resetting 6-21 Verifying Physical Con
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About This Guide Overview Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 provides the information you need to understand, install, configure, and manage a Cisco IP Phone on your network. Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco IP Phone on the network. The tasks described are considered to be administration-level tasks and are not
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About This Guide Objectives Objectives This guide provides the required steps to get the Cisco IP Phone up and running on a Voice-over-IP (VoIP) network. Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform on the Cisco CallManager application or other network devices. Organization Table 1 provides an overview of the organization of this guide. Table 1 Cisco IP Phone Administration Guide
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About This Guide Related Documentation Table 1 Cisco IP Phone Administration Guide Organization (continued) Chapter Description Appendix A, “Technical Specifications” Provides a reference of the detailed technical specifications of the Cisco IP Phone. Index Provides reference information. Related Documentation For more information about Cisco IP Phones or Cisco CallManager, refer to these publications, which are available at the following location: http://www.cisco.com/univercd/cc/td/doc/pro
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About This Guide Obtaining Documentation Cisco IP Phone 7914 Expansion Module Cisco IP Phone 7914 Expansion Module Quick Start Guide Cisco Customer Response Applications 2.2 Cisco CallManager Extended Services Administrator's Guide You can find these publications on the Web from links at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/index.htm Obtaining Documentation The following sections explain how to obtain documentation from Cisco Systems. World Wide Web You
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About This Guide Obtaining Documentation Ordering Documentation Cisco documentation is available in the following ways: Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace: http://www.cisco.com/cgi-bin/order/order_root.pl Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store: http://www.cisco.com/go/subscription Nonregistered Cisco.com users can order documentation through a local
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About This Guide Obtaining Technical Assistance Obtaining Technical Assistance Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site. Cisco.com Cisco.com is the foundation of a suite of
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About This Guide Obtaining Technical Assistance Inquiries to Cisco TAC are categorized according to the urgency of the issue: Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue. Priority level 2 (P2)—Your production network is severely degraded,
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About This Guide Document Conventions Cisco TAC Escalation Center The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case. To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to
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About This Guide Document Conventions Convention Description ^ The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key. < > Nonprinting characters, such as passwords are in angle brackets. Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Caution Means reader be careful. In this situation, you might do something that
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About This Guide Document Conventions Varoitus Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta). Att
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About This Guide Document Conventions Advarsel Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av for
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About This Guide Document Conventions Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910 78-10453-04 xx
