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Cisco Unified IP Phone
Administration Guide for
Cisco Unified CallManager 4.1(3)
Cisco Unified IP Phone 7906G and 7911G
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text Part Number: OL-10008-01
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE
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All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R) Cisco Unified IP Phone Administration Guide for Cisco CallManager Copyright © 2006 Cisco Systems, Inc. All rights reserved.
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CONTENTS Preface xiii Overview xiii Audience xiii Organization xiv Related Documentation xv Obtaining Documentation xvi Cisco.com xvi Product Documentation DVD xvii Ordering Documentation xvii Documentation Feedback xvii Cisco Product Security Overview xviii Reporting Security Problems in Cisco Products xix Obtaining Technical Assistance xx Cisco Technical Support & Documentation Website xx Submitting a Service Request xxi Definitions of Service Request Severity xxi Obtaining Additional Public
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Contents Configuring Telephony Features 1-9 Configuring Network Parameters Using the Cisco Unified IP Phone 1-9 Providing Users with Feature Information 1-10 Understanding Security Features for Cisco Unified IP Phones 1-10 Overview of Supported Security Features 1-12 Identifying Encrypted and Authenticated Phone Calls 1-15 Security Restrictions 1-16 Overview of Configuring and Installing Cisco Unified IP Phones 1-17 Configuring Cisco Unified IP Phones in Cisco Unified CallManager 1-17 Checklis
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Contents Adding Phones with Cisco Unified CallManager Administration 2-14 Adding Phones with BAT 2-15 Determining the MAC Address of a Cisco Unified IP Phone 2-15 CHAPTER 3 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-2 Cisco Unified CallManager Configuration 3-3 Safety 3-3 Understanding the Cisco Unified IP Phones 7906G and 7911G Components 3-5 Network and Access Ports 3-5 Handset 3-5 Speaker 3-6 Monitor Mode 3-6 Group Listen Mode 3-6 Headset 3-7 Audio
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Contents Overview of Options Configurable from a Phone 4-5 Network Configuration Menu 4-7 Device Configuration Menu 4-15 CallManager Configuration Menu 4-15 HTTP Configuration Menu 4-18 Locale Configuration Menu 4-19 UI Configuration Menu 4-20 Media Configuration Menu 4-20 Ethernet Configuration Menu 4-21 Security Configuration Menu 4-21 QoS Configuration Menu 4-23 Network Configuration 4-24 CHAPTER 5 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the
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Contents Creating Custom Background Images 6-4 List.xml File Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-6 Configuring a Custom Background Image 6-6 CHAPTER 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Security Configuration Menu 7-2 CTL File Screen 7-3 Trust List Screen 7-5 Model Information Screen 7-6 Status Menu 7-7 Status Messages Screen 7-8 Network Statistics Screen 7-16 Firmware Versions Scre
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Contents Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified CallManager 9-3 Identifying Error Messages 9-4 Registering the Phone with Cisco Unified CallManager 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-5 Verifying IP Addressing and Routing 9-5 Verifying DNS Settings 9-6 Verifying Cisco Unified CallManager Settings 9-6 Cisco Unified CallManager and TFTP Services Are Not Running 9-6 Creating a New Configuration File 9-7 Cisco Unified IP Phone R
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Contents APPENDIX A Providing Information to Users A-1 How Users Obtain Support for the Cisco Unified IP Phone A-1 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 How Users Subscribe to Services and Configure Phone Features A-2 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 APPENDIX B Supporting International Users B-1 APPENDIX C Technical Specifications C-1 Physical and Operating Environment Specifications C-1 Cable Specifications C
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Contents Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01 xii
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Preface Overview Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 4.1.3, Cisco Unified IP Phone 7906G and 7911G provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Phones 7906G and 7911G in a Voice-over-IP (VoIP) network. Because of the complexity of a unified communications network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified C
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Preface Organization Organization This manual is organized as follows: Chapter 1, “An Overview of the Provides a conceptual overview and description of Cisco Unified IP Phone” the Cisco Unified IP Phone. Chapter 2, “Preparing to Install the Describes how the Cisco Unified IP Phone Cisco Unified IP Phone on Your Network” interacts with other key unified communications components, and provides an overview of the tasks required prior to installation. Chapter 3, “Setting Up the Describes how t
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Preface Related Documentation Appendix B, “Supporting International Users” Provides information about setting up phones in non-English environments. Appendix C, “Technical Specifications” Provides technical specifications of the Cisco Unified IP Phone. Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified CallManager, refer to the following publications: Cisco Unified IP Phones 7906G and 7911G • Cisco Unified IP Phone 7906G Installation Guide Cisco Unif
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Preface Obtaining Documentation Cisco Unified IP Phones Services and Features Cisco Unified CallManager Features and Services Guide Security Features Cisco Unified CallManager Security Guide Unified Communications Network Design Cisco Unified Communications Solution Reference Network Design (SRND) for Cisco Unified CallManager 4.0 Other Documentation Installing and Configuring the Cisco Customer Directory Configuration Plugin Obtaining Documentation Cisco documentation and additiona
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Preface Documentation Feedback Product Documentation DVD The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of
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Preface Cisco Product Security Overview You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address: Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments. Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security
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Preface Cisco Product Security Overview Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT: For Emergencies only—security-alert@cisco.com An emergency is either a condition in which a system is under active attack or a condition for which a severe an
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Preface Obtaining Technical Assistance Obtaining Technical Assistance Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller. Cisco Technical Suppor
