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Cisco Unified IP Phone 7970 Series
Phone Guide for Cisco Unified
Communications Manager 6.1(3)
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index View online help on Press . number phone Answer Answer a call Place a call Go off-hook before or after dialing a number. Back Return to the previous Help topic QUICK REFERENCE Redial a number Press Redial. Barge Add yourself to a call on a shared line Switch to handset Pick up the handset. during a call CallBack Receive notification when a busy extension becomes available Switch to speaker or Press or , then Canc
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Speakerphone in use GPickUp Answer a call ringing in another Phone Screen Icons group Line and Call Status Video enabled (SCCP only) iDivert Send or redirect a call to a voice Call Forwarding enabled message system Feature Access Join Join together existing calls to Feature assigned to button Call on hold; remote call on hold (SCCP only) create a conference Mobility assigned to button Connected call Links View related Help topics Main Display the Help main menu Hold assigned to button Incom
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Contents Getting Started 9 Using this Guide 9 Finding Additional Information 10 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 10 Safety and Performance Information 10 Cisco Product Security Overview 11 Accessibility Features 11 Connecting Your Phone 12 An Overview of Your Phone 15 Understanding Buttons and Hardware 15 Understanding Lines vs. Calls 18 Understanding Line and Call Icons 19 Understanding Touchscreen Features 20 Choosing Touchscreen Item
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Using Mute 32 Switching Between Multiple Calls 32 Switching an In-Progress Call to Another Phone 33 Viewing Multiple Calls 33 Transferring Calls 34 Sending a Call to a Voice Message System 35 Forwarding Calls to Another Number 35 Using Do Not Disturb 36 Making Conference Calls 37 Using Conference Features 37 Using Conference 38 Using Join 39 Using cBarge 40 Using Meet-Me 40 Viewing or Removing Conference Participants 41 Placing or Receiving Intercom Calls 41 Adv
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Managing Business Calls Using a Single Phone Number 54 Using a Handset, Headset, and Speakerphone 56 Obtaining a Headset 57 Using AutoAnswer 57 Changing Phone Settings 58 Customizing Rings and Message Indicators 58 Customizing the Touchscreen 59 Using Call Logs and Directories 60 Using Call Logs 60 Directory Dialing 62 Using Corporate Directory on Your Phone 62 Using Personal Directory on Your Phone 63 Accessing Voice Messages 65 Using the Cisco Unified CM User Option
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Viewing Phone Administration Data 82 Using the Quality Reporting Tool 82 Cisco One-Year Limited Hardware Warranty Terms 83 Index 85 -8 OL-16993-01
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press on the phone when you need assistance. Review safety information See Safety and Performance Information, page 10. Connect your phone See Connecting Your Phone, page 1
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Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs
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Getting Started Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: • Move the external device away from the source of the RF or AF signals. Route the external device cables away from the source of the RF or AF signals. Use shielded cables for the external device, or use cables with a better shield
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10 9 1 AUX 10/100/1000 SW 10/100/1000 PC DC48V 3 9 9 7 2 6 8 8 5 4 1 DC adaptor port (DC48V) 6 Handset port AC-to-DC power supply Headset port 2 7 3 AC power cord 8 External speaker port 1 Network port (10/100 SW) Microphone port 4 9 1 5 Access port (10/100 PC) 10 Footstan
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Connecting Your Phone Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions. 1 2 3 1 Set the handset aside a
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Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone d
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An Overview of Your Phone An Overview of Your Phone Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your 7970 Series Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities.
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16 17 1 2 3 4 5 6 7 8 9 15 14 13 12 11 10 -16 OL-16993-01 186428
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An Overview of Your Phone Item Description For more information, see... Programmable Depending on configuration, programmable Understanding 1 buttons buttons provide access to: Touchscreen Features, page 20 Phone lines and intercom lines (line buttons) Basic Call Handling, page 25 Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) Speed Dialing, page 43 Web-based services (for example, a Using a Shared Line, Personal Address Book button) page
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6 Help button Activates the Help menu. Accessing the Help System on Your Phone, page 23 7 Settings button Opens/closes the Settings menu. Use it to Changing Phone Settings, change touchscreen and ring settings. page 58 8 Services button Opens/closes the Services menu. Using the Cisco Unified CM User Options Web Pages, page 66 9 Volume button Controls the handset, headset, and Using a Handset, Headset, speakerphone volume (off-hook) and the and Speakerphone, page 56 ringer volume (on-hook)
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An Overview of Your Phone Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold. Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state. Icon Line or call state Description On-hook line No call activity on this line. Off-hoo
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Icon Line or call state Description One-way intercom The intercom line is sending or receiving one-way audio. See Placing call or Receiving Intercom Calls, page 41. Two-way intercom The recipient pressed the intercom line to activate two-way audio call with the caller. See Placing or Receiving Intercom Calls, page 41. Understanding Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open. 7 1 6 2 5 4 3 Primary phone Displays the
