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Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE Phone Guide for
Cisco Unified Communications
Manager 6.1(3) (SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Common Phone Tasks Softkey Definitions View online help on Press . AbbrDial Dial using a speed dial index the phone number Place a call Go off-hook before or Answer Answer a call after dialing a number. Back Return to previous Help topic QUICK REFERENCE Redial a number Press Redial. Barge Add yourself to a call on a shared line Switch to the handset Pick up the handset. during a call CallBack Receive notification when a busy extension becomes available Switch to the speaker Press or , then
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Video enabled (SCCP only) GPickUp Answer a call ringing in another Phone Screen Icons group Feature Access Line and Call Status iDivert Divert or redirect a call to a voice Feature assigned to button Call Forwarding enabled messaging system Mobility assigned to button Call on hold; remote call on hold Join Join together existing calls to (SCCP only) create a conference Hold assigned to button Connected call Links View related Help topics Conference assigned to button Incoming call Main Dis
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Contents Getting Started 9 Using this Guide 9 Finding Additional Information 10 Safety and Performance Information 10 Cisco Product Security Overview 11 Accessibility Features 11 Connecting Your Phone 12 An Overview of Your Phone 15 Understanding Buttons and Hardware 15 Understanding Lines and Calls 18 Understanding Line and Call Icons 19 Understanding Phone Screen Features 20 Cleaning the Phone Screen 21 Understanding Feature Buttons and Menus 21 Accessing the Help
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Switching an In-Progress Call to Another Phone 32 Viewing Multiple Calls 32 Transferring Calls 33 Sending a Call to a Voice Message System 34 Forwarding Calls to Another Number 34 Using Do Not Disturb 35 Making Conference Calls 36 Using Conference Features 36 Using Conference 37 Using Join 38 Using cBarge 39 Using Meet-Me 39 Viewing or Removing Conference Participants 40 Placing or Receiving Intercom Calls 40 Advanced Call Handling 42 Speed Dialing 42 Picking Up
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Using a Handset, Headset, and Speakerphone 55 Obtaining a Headset 56 Using AutoAnswer 56 Using Call Logs and Directories 57 Using Call Logs 57 Directory Dialing 59 Using Corporate Directory on Your Phone 59 Using Personal Directory on Your Phone 60 Changing Phone Settings 63 Customizing Rings and Message Indicators 63 Customizing the Phone Screen 64 Accessing Voice Messages 65 Using the Cisco Unified CM User Options Web Pages 66 Accessing Your User Options Web Pages
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Using the Quality Reporting Tool 83 Cisco One-Year Limited Hardware Warranty Terms 84 Index 85 8 OL-16994-01
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press on the phone when you need assistance. Review safety information See Safety and Performance Information, page 10. Connect your phone See Connecting Your Phone, page
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Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.com/en
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Getting Started Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, d
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics and table below to connect your phone. 8 1 AUX 10/100 SW 10/100 PC DC48V 7 2 6 3 5 4 1 1 DC adaptor port (DC48V) 5 Access port (10/100 PC) 2 6 AC-to-DC power supply Handset port 3 7 AC power cord Headset port 1 4 Network port (10/100 SW) 8 Footstand button 1. Your phone may show 10/100/1000. 12 OL-16994-01 113
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Connecting Your Phone Removing the Hookswitch Clip (Required) Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset. Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions. 1 2 3 1 Set the handset aside a
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Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays
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An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the
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Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 16 1 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7941G and 7941G-GE 2 13 16 1 4 5 6 7 8 9 15 14 13 12 11 10 16 OL-16994-01 186845 186846
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An Overview of Your Phone Item Description For more information, see... Programmable Depending on configuration, Understanding Lines and 1 buttons programmable buttons provide access to: Calls, page 18 Phone lines (line buttons) and intercom Basic Call Handling, lines page 24 Speed-dial numbers (speed-dial Speed Dialing, page 42 buttons, including the BLF speed-dial Using a Shared Line, feature) page 45 Web-based services (for example, a Using BLF to Determine a P
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Item Description For more information, see... Help button Activates the Help menu. Accessing the Help System on 6 Your Phone, page 22 7 Settings button Opens/closes the Settings menu. Use it to Changing Phone Settings, control phone screen contrast and ring page 63 sounds. 8 Services button Opens/closes the Services menu. Using the Cisco Unified CM User Options Web Pages, page 66 9 Volume button Controls the handset, headset, and Using a Handset, Headset, and speakerphone volume (off-hook
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An Overview of Your Phone Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold. Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state. Icon Line or Call State Description On-hook line No call activity on this line. Off-hook li
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Icon Line or Call State Description One-way The intercom line is sending or receiving one-way audio. See Placing or intercom call Receiving Intercom Calls, page 40. Two-way The recipient pressed the intercom line to activate two-way audio with intercom call the caller. See Placing or Receiving Intercom Calls, page 40. Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: 7 1 6 5 2 4 3 1 Primary phone Display
