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USER GUIDE
Cisco Small Business Pro
SPA 500 Series IP Phones
Models 501G, 502G, 504G, 508G, and 509G
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CCDE, CCENT, CCSI, CiscoEos, CiscoHealthPresence, CiscoIronPort, the Ciscologo, CiscoLumin, CiscoNexus, CiscoNurse Connect, Cisco Pulse, Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Capital, Cisco Capital
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Contents Chapter 1: Getting Started 1 About This Document 1 Overview of the Cisco Small Business Pro IP Phones 3 Understanding Your Phone’s Lines and Buttons 4 Phone Components 4 Softkey Buttons 6 Using Keypad Shortcuts 8 Cisco SPA 500S Attendant Console 9 Caring for Your Phone 10 Chapter 2: Installing Your Phone 11 Before You Begin 12 Phone Connections 12 Connecting the Handset 13 Installing the Stand (Optional) 13 Mounting the Phone to the Wall (Optional) 14 Reversing the Handset Retention T
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Contents Chapter 3: Using Basic Phone Functions 26 Using Phone Hardware and Accessories 27 Using the Speakerphone 27 Using the Headset with Your IP Phone 27 Switching Between the Handset/Headset/Speakerphone During a Call 27 Sending Audio to the Phone Speaker 27 Choosing Your Preferred Audio Device 28 Adjusting Call Volume and Muting 29 Adjusting Call Volume 29 Adjusting the Ringer Volume 29 Using Mute 29 Placing or Answering a Call 29 Using Dial Assistance 30 Putting a Call on Hold 30 Resumin
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Contents Setting Do Not Disturb 38 Activating Do Not Disturb 38 Deactivating Do Not Disturb 39 Turning Call Waiting On and Off 39 Picking Up a Call 40 Parking a Call 41 Placing a Three-Way Conference Call 42 Conferencing a Held Call with an Active Call 43 Using the Phone Directories 44 Using Your Personal Directory 44 Using the Corporate Directory 45 Using the Call History Lists 46 Viewing the Call History Lists 46 Calling from the Call History Lists 47 Deleting a Number from the Call History
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Contents Paging a Group of Phones 55 Configuring Auto Answer 55 Monitoring/Accessing Another Phone from Your Phone 55 Customizing Your LCD Screen 56 Changing the LCD Screen Contrast 56 Changing the Screen Backlight Settings 57 Configuring the Phone Screen Saver 57 Turning on the Screen Saver 59 Using Ring Tones 59 Changing Your Ring Tone 59 Configuring Date and Time Parameters on Your Phone 60 Setting Your Phone’s Date and Time 60 Using Star Codes 60 Using the Interactive Voice Response Menu o
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Contents Configuring the Phone Screen Saver 75 Chapter 6: Using the Cisco SPA 500S Attendant Console 77 Connecting the Cisco SPA 500S Attendant Console to the IP Phone 78 Connecting a Single Cisco SPA 500S 79 Connecting a Second Cisco SPA 500S 83 Configuring the Cisco SPA 500S 85 Using the Cisco SPA 500S 86 Monitoring the Cisco SPA 500S 86 Appendix A: Where to Go From Here 87 Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) v
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1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone. It contains the following sections: • About This Document, page 1 • Overview of the Cisco Small Business Pro IP Phones, page 3 • Understanding Your Phone’s Lines and Buttons, page 4 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone. NOTE The Cisco Small Business Pro IP Phon
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Getting Started About This Document 1 Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started A description of this book and an overview of the Cisco Small Business Pro IP Phones. Chapter 2 Installing Your Phone How to connect and install your phone. Chapter 3 Using Basic Phone How to perform basic phone Functions tasks, such as placing and answering calls, transferring calls, setting up call forwarding, and picking u
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Getting Started Overview of the Cisco Small Business Pro IP Phones 1 Overview of the Cisco Small Business Pro IP Phones The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a
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Getting Started Understanding Your Phone’s Lines and Buttons 1 Understanding Your Phone’s Lines and Buttons Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Phone Components The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business Pro IP Phone features. Other models differ. See the “Overview of the Cisco Small Business Pro IP Phones” section on page 3. Numbered objects in the photo are explained in the following table.
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Getting Started Understanding Your Phone’s Lines and Buttons 1 #Phone Feature Description 3 LCD Screen Displays date and time, phone station name, line extensions, and softkey options. (Not available on the Cisco SPA 501G.) 4 Line keys Indicates phone line status. (Not available on the Cisco SPA 502G.) When lit: Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is on hold. Orange: Line is unregistered (cannot be used). These keys can also be programmed by yo
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Getting Started Understanding Your Phone’s Lines and Buttons 1 #Phone Feature Description 9 Setup button Press to access a menu to configure features and preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding). For the Cisco SPA 501G, accesses the Interactive Voice Response menu, which allows you to perform tasks like getting the IP address of the phone. See the User Guide documents on Cisco.com for more information.
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Getting Started Understanding Your Phone’s Lines and Buttons 1 Button Function << or >> Move left or right through an entry without deleting characters. activ Activates screen saver mode. add Add an entry. bXfer Performs a blind call transfer (transferring a call without speaking to the party to whom you are transferring the call.) cancel Cancels any changes you have made (press before ok or save). cfwd Forwards all calls coming to your phone to a specified number. -cfwd Clears call forwardin
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Getting Started Understanding Your Phone’s Lines and Buttons 1 Button Function pickup Allows you to answer a call ringing on another extension by entering the extension number. phold Puts a call on hold on an active shared line. redial Displays a list of recently dialed numbers. resume Resumes a call that is on hold. save Saves your changes. select Selects the highlighted item on the LCD screen. starcode Allows you to enter a star code. See “Using Star Codes,” on page 60. unpark Resumes a pa
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Getting Started Cisco SPA 500S Attendant Console 1 NOTE Menus and options vary depending on phone model. Cisco SPA 500S Attendant Console Cisco Small Business Pro IP Phone SPA 50X User Guide (SIP) 9
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Getting Started Caring for Your Phone 1 The Cisco SPA 500S is a 32-button attendant console for the Cisco Small Business Pro IP phones, providing 32 three-color (red, green, and amber) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The Cisco SPA 500S attaches to the IP phone with the attachment arm provided (not shown). It obtains power directly from the IP phone and does not require a separate power supply. Two Cisco SPA 500S units can be atta
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2 Installing Your Phone This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 12 • Phone Connections, page 12 • Connecting the Handset, page 13 • Installing the Stand (Optional), page 13 • Mounting the Phone to the Wall (Optional), page 14 • Connecting the Power, page 19 • Connecting Your Phone to the Network, page 20 • Connecting a PC to Your Phone (Optional), page 21 • Connect
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Installing Your Phone Before You Begin 2 Before You Begin Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available. NOTE The RJ-11 port marked “AUX” is reserved for connection with the Cisco SPA 500S Attendant Console that works with the IP phones. It is not for use as a telephone line port. ! CAUTION CAUTION: Do no
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Installing Your Phone Connecting the Handset 2 Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit. ! CAUTION Do not insert a telephone line cord into the auxiliary port. STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol. STEP 3 (Optional) Route the phone cord through the cable slot. STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset (not
