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USER GUIDE
Cisco Small Business
SPA 300 Series IP Phones
Models 301 and 303
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June 2010 CCDE, CCENT, CCSI, Cisco Eos, Cisco Explorer, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Nurse Connect, Cisco Pulse, Cisco SensorBase, Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco TrustSec, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play,
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Contents Chapter 1: Getting Started 6 About This Document 6 Overview of the Cisco Small Business 300 Series IP Phones 8 Caring for Your Phone 8 Getting to Know the Cisco SPA 301 9 Getting to Know the Cisco SPA 303 11 Softkey Buttons 13 Screen Icons 15 Using Keypad Shortcuts 16 Chapter 2: Installing Your Phone 18 Before You Begin 18 Installing Your Cisco SPA 301 IP Phone 19 Connecting the Handset 19 Connecting the Power 19 Connecting Your Cisco SPA 301 to the Network 20 (Optional) Connecting Yo
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Contents Get Your Phone’s IP Address 33 Install the Firmware 33 Chapter 3: Using Basic Phone Functions 35 Using Phone Hardware and Accessories (Cisco SPA 303) 36 Using the Speakerphone 36 Using the Headset with Your IP Phone 36 Switching Between the Handset/Headset/Speakerphone During a Call 36 Sending Audio to the Phone Speaker 36 Choosing Your Preferred Audio Device 37 Adjusting Call Volume and Muting 37 Adjusting Call Volume 37 Adjusting the Ringer Volume 38 Using Mute (Cisco SPA 303) 38 Pl
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Contents Delaying Call Forwarding When You Don’t Answer the Phone (Cisco SPA 303) 46 Stopping Call Forwarding 46 Setting Do Not Disturb 47 Activating Do Not Disturb 47 Deactivating Do Not Disturb 48 Turning Call Waiting On and Off 48 Picking Up a Call from Another Extension (Cisco SPA 303) 49 Parking a Call (Cisco SPA 303) 50 Placing a Three-Way Conference Call 51 Conferencing a Held Call with an Active Call (Cisco SPA 303) 52 Using the Phone Directories (Cisco SPA 303) 52 Using Your Personal
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Contents Using Speed Dials 62 Using the Paging Feature 62 Paging Another Phone 62 Paging a Group of Phones 63 Configuring Auto Answer (Cisco SPA 303) 63 Monitoring/Accessing Another Phone from Your Phone (Cisco SPA 303) 63 Customizing Your LCD Screen (Cisco SPA 303) 64 Changing the LCD Screen Contrast 64 Configuring the Phone Screen Saver 64 Turning on the Screen Saver 66 Using Ring Tones (Cisco SPA 303) 66 Changing Your Ring Tone 66 Configuring Date and Time Parameters on Your Phone (Cisco
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Contents Creating Speed Dials 78 Accepting Text Messages (Cisco SPA 303) 78 Adjusting Audio Volume 79 Changing the LCD Contrast (Cisco SPA 303) 80 Configuring the Phone Screen Saver (Cisco SPA 303) 80 Appendix A: Where to Go From Here 82 Cisco Small Business IP Phone SPA 30X User Guide (SIP) 5
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1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. It contains the following sections: • About This Document, page 6 • Overview of the Cisco Small Business 300 Series IP Phones, page 8 • Getting to Know the Cisco SPA 301, page 9 • Getting to Know the Cisco SPA 303, page 11 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone. NOTE The
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Getting Started About This Document 1 Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started A description of this book and an overview of the Cisco Small Business IP Phones. Chapter 2 Installing Your Phone How to connect and install your phone. Chapter 3 Using Basic Phone How to perform basic phone Functions tasks, such as placing and answering calls, transferring calls, setting up call forwarding, and picking up ca
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Getting Started Overview of the Cisco Small Business 300 Series IP Phones 1 Overview of the Cisco Small Business 300 Series IP Phones The Cisco Small Business 300 Series IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handse
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Getting Started Getting to Know the Cisco SPA 301 1 Getting to Know the Cisco SPA 301 #Phone Feature Description 1 Handset Pick up to place or answer a call. Cisco Small Business IP Phone SPA 30X User Guide (SIP) 9
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Getting Started Getting to Know the Cisco SPA 301 1 #Phone Feature Description 2Message The LED color and action indicates the phone or Waiting/Status message status: Indicator • Red (solid)—You have a new voice mail message. • Red (fast blinking)—You have an incoming call. • Red (slow blinking)—You have a call on hold. • Red (series of two fast blinks)—Your phone has temporarily lost its Ethernet connection. • Orange (solid)—Your phone is not registered to the call control system. This o
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Getting Started Getting to Know the Cisco SPA 303 1 Getting to Know the Cisco SPA 303 #Phone Feature Description 1 Handset Pick up to place or answer a call. 2Message Displays solid red when you have a new voice mail Waiting Indicator message. Flashes red during an incoming call or when the phone’s firmware is being updated. 3 LCD Screen Displays date and time, phone station name, line extensions, and softkey options. Cisco Small Business IP Phone SPA 30X User Guide (SIP) 11
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Getting Started Getting to Know the Cisco SPA 303 1 #Phone Feature Description 4 Line keys Indicates phone line status. When lit: Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is on hold. Orange: Line is unregistered and cannot be used. Line key colors depend on your phone system and can vary. These keys can also be programmed by your phone system administrator to perform functions such as speed dial, call pickup, or monitoring an extension. 5 Softkey b
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Getting Started Getting to Know the Cisco SPA 303 1 #Phone Feature Description 13 Speaker button Push to turn the speaker on or off. When the speaker is on, the button glows green. 14 Keypad Use to dial phone numbers, enter letters, and choose menu items. Softkey Buttons The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA 301.) Press the Right Arrow or Left Arrow keys on the navigat
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Getting Started Getting to Know the Cisco SPA 303 1 Button Function delete Deletes an entire item (for example, a number from the Call History list). dial Dials a number. dir Provides access to phone directories. dnd Do Not Disturb; prevents incoming calls from ringing your phone. -dnd Clears Do Not Disturb. edit Opens an item so that you can edit numbers or letters, or enable or disable a feature. grPick Allows you to answer a call ringing on an extension by discovering the number of the r
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Getting Started Getting to Know the Cisco SPA 303 1 Button Function y/n Enters a submenu and when pressed, toggles between Yes or No to enable or disable an option. Screen Icons The LCD screen displays various icons that tell you the status of your phone, or calls on the phone. The following screens show some of the icons used: In the figure above, the double arrow on the right of the screen indicates that a call is in progress. The offhook phone icon next to “SPA 303” indicates the handset
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Getting Started Getting to Know the Cisco SPA 303 1 In the figure above, the headset icon next to “SPA 303” indicates that the headset is being used. In the figure above, the right arrow on the right of the screen indicates that a call is on hold. Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA 301.) Cisco Small Business IP Phone SPA 30X User Guide (SIP
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Getting Started Getting to Know the Cisco SPA 303 1 For example, to obtain your IP address on the Cisco SPA 303, press the Setup button and dial 9. The IP address is displayed on the Network screen. NOTE Menus and options may vary. Cisco Small Business IP Phone SPA 30X User Guide (SIP) 17
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2 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 18 • Installing Your Cisco SPA 301 IP Phone, page 19 • Installing Your Cisco SPA 303 IP Phone, page 21 • (Optional) Mounting Your Cisco SPA 30X Phone to the Wall, page 24 • Verifying Phone Startup, page 31 • Upgrading Your Phone’s Firmware, page 32 Before You Begin Before you install and connect your phon
