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IP SoftPhone
User Manual
1950859L1 IP SoftPhone
61950859L1-1A
February 2006
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Trademarks ADTRAN IP SoftPhone User Manual Trademarks Any brand names and product names included in this manual are trademarks, registered trademarks, or trade names of their respective holders. To the Holder of the Manual The contents of this manual are current as of the date of publication. ADTRAN reserves the right to change the contents without prior notice. In no event will ADTRAN be liable for any special, incidental, or consequential damages or for commercial losses even if ADTRAN has
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ADTRAN IP SoftPhone User Manual Conventions Conventions Notes provide additional useful information. Cautions signify information that could prevent service interruption or damage to equipment. Warnings provide information that could prevent endangerment to human life. 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 3
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Warranty and Customer Service ADTRAN IP SoftPhone User Manual Warranty and Customer Service ADTRAN will repair and return this product within the warranty period if it does not meet its published specifications or fails while in service. It is the responsibility of the entity (ADTRAN Certified Dealer or Service Provider) that sold you your ADTRAN equipment to diagnose and initiate the product return to ADTRAN. Product Registration Registering your product during installation helps ensure co
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ADTRAN IP SoftPhone User Manual Product Support Information Training The Enterprise Networks (EN) Technical Training Department offers training on our most popular products. These courses include overviews on product features and functions while covering applications of ADTRAN's product lines. ADTRAN provides a variety of training options, including customized training and courses taught at our facilities or at your site. For more information about training, please contact your Territory Man
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Product Support Information ADTRAN IP SoftPhone User Manual 6 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A
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ADTRAN IP SoftPhone User Manual Table of Contents Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Features and Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Table of Contents ADTRAN IP SoftPhone User Manual Appendix A: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Networking Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Login Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 How to pin
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ADTRAN IP SoftPhone User Manual List of Figures List of Figures Figure 1. ADTRAN IP SoftPhone User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Figure 2. Settings Dialog Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Figure 3. Example Contact List CSV File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Figure 4. Settings Dialog
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List of Figures ADTRAN IP SoftPhone User Manual 10 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A
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ADTRAN IP SoftPhone User Manual List of Tables List of Tables Table 1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Table 2. Settings Dialog Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Table 3. Conference Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Table 4. Contact File Informat
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List of Tables ADTRAN IP SoftPhone User Manual 12 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A
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1. INTRODUCTION The ADTRAN IP SoftPhone is an intuitive software application designed to enable Voice over Internet Protocol (VoIP) communication from your laptop or desktop PC and works seamlessly with ADTRAN's IP telephony products. The IP SoftPhone is easy to use and offers a built-in audio tuning wizard that helps simplify setup. Any audio devices, such as USB headsets or PC speakers, available to the host PC can be used with the SoftPhone. The SPEAKER button offers single-button sele
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Installation and Setup ADTRAN IP SoftPhone User Manual 2. INSTALLATION AND SETUP System Requirements The following table provides the minimum hardware and software requirements for installing the ADTRAN IP SoftPhone: Table 1. System Requirements Processor Intel Pentium or compatible with 500 MHz or greater Operating System Windows 2000, Windows XP, or Windows 2003 Memory 128 MB RAM Connection Broadband local, or wireless (dialup not recommended) Sound Adapter Full-duplex, 16-bit Other Spea
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ADTRAN IP SoftPhone User Manual Installation and Setup Uninstalling the ADTRAN IP SoftPhone To uninstall an existing version of the ADTRAN IP SoftPhone, follow the steps given below: 1. Launch the Windows Control Panel. 2. Select Add or Remove Programs. 3. Select the appropriate version of the ADTRAN IP SoftPhone and select Change/Remove (or Add/ Remove). Starting the ADTRAN IP SoftPhone 1. Select the Start button. 2. Select Programs (All Programs on some systems). 3. Select the ADTRAN IP SoftPh
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Installation and Setup ADTRAN IP SoftPhone User Manual Follow the steps below to complete the Tuning Wizard: 1. Select Next to begin the wizard. 2. Choose which type of device to configure. 16 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A
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ADTRAN IP SoftPhone User Manual Installation and Setup 3. Choose the correct audio devices and mixers to use. Select Next to advance. 4. Adjust the speaker volume to a comfortable level. Select Next to advance. 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 17
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Installation and Setup ADTRAN IP SoftPhone User Manual 5. Adjust the microphone volume; listen to the playback of the recorded sample and make changes if necessary. Select Next to advance. 6. Select the type of Internet connection. 18 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A
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ADTRAN IP SoftPhone User Manual Installation and Setup 7. Select Finish to complete the wizard. 61950859L1-1A Copyright © 2006 ADTRAN, Inc. 19
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Using the Softphone ADTRAN IP SoftPhone User Manual 3. USING THE SOFTPHONE The Dial Pad The ADTRAN IP SoftPhone provides an easy-to-use dial pad as the main User Interface. This feature provides quick access to both basic and advanced calling features. See Figure 1 below for an illustration of the ADTRAN IP SoftPhone User Interface. Minimize Close Help Hangup Dial Figure 1. ADTRAN IP SoftPhone User Interface 20 Copyright © 2006 ADTRAN, Inc. 61950859L1-1A
