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Aastra Model 6865i SIP IP Phone
User Guide
Release 3.3.1 SP3
41-001523-00 REV00 – 04.2014
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Software License Agreement Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by cop
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Content Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Content Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Phone Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Content Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . .
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Content Star Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Model M680i Expansion Module . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Welcome The Aastra 6865i offers exceptional flexibility in a true enterprise grade SIP desktop phone that can support up to 9 lines, has Dual Gigabit Ethernet ports, and features a large 3.4" 128x48 pixel LCD display. Its soft white backlighting and large fonts making the screen easy to read in any lighting conditions. With its 8 programmable keys, XML capabilities, native DHSG/EHS headset support, a true HD handset and a speakerphone that delivers remarkable wideband HD audio quality, the A
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Welcome Requirements • SIP-based IP PBX system or network installed and running with a SIP account created for the 6865i phone. • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS). • Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended). • Category 5/5e straight-through cabling (Category 6 straight-through cabling re
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IP Phone Keys Key Panel The following sections describe the various 6865i phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document. 6865i Handset Volume Control High Quality Speakerphone Mute Key Message Waiting Lamp Keypad Goodbye Key Callers List Key Hold Key Redial Key Navigation/Select Keys Line/Call Appe
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IP Phone Keys Key Description The following table identifies the keys on the key panel of your 6865i IP phone that you can use for handling calls. Key Description Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing. Navigation/Select Keys - Pressing the UP and DOWN keys lets you view diff
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IP Phone Keys Key Description Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone. Programmable Keys - When programmed, allows you to easily perform up to 8 specific functions (e.g. Services, Directory, Callers List, Intercom, etc...) and access enhanced services provided by third parties (e.g. XML applications). 41-001523-00 REV00 – 04.2014 5
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IP Phone Keys Keypad Keys The 6865i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6865i phone keypad includes the following: Keypad Key Description 0Dials 0 Dials the Operator on a registered phone 1 Dials 1 2 ABC Dials 2 When entering text, this key enters A with one press, B with two presses, and C with three presses 3 DEF Dials 3 When entering text, this key enters D with one press, E with two presses, and F with t
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Getting Started The 6865i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6865i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. Note: Some start up screens only appear the first time yo
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Getting Started If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list. (Press 3Skip to continue without selecting a server.). 1 Choose Server Skip Select The 6865i phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message Updating Configuration. This may take a few moments while the phone downloads the latest up
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Getting Started Idle Screens When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: L1 John Smith 9055550055 Tue Aug 20 2:55pm The Idle State screen lists your name (SIP screen name), extension (or phone number), and the date and time. This screen is shown whenever your phone is not in use. The L1 in the upper corner in the above example indicates the idle screen for the first line appearance. You can use the left and
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Getting Started Incomplete Configuration If your phone displays an Incomplete Config message without any extension or user name at the end of the start up sequence instead of an Idle state screen, this indicates the phone configuration that was downloaded from the configu- ration server is not complete or correct. Contact your System Administrator for assistance. No Service When the phone is not properly connected to the network, or the account has not been configured by the Network Administr
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Methods for Customizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP phone. • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to cus- tomize the following phone settings. Option Number Option 1Call Forward 1. All 2. Busy 3. No Answer 4. All Off 5. All On The menus that display
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Methods for Customizing Your Phone Note: *The Administrator Menu options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options List Your System Administrator may configure a simplified Options List for your phone. The following table indicates the options that may appear on your phone if the simplified Options List is applied: Option Number Option 1Call Forward 1. All 2. Busy
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Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP phone UI options, you can customize additional options on the IP phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address” on page 16. Using the Aastra Web UI Aastra Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field
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Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, and Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware informa- tion regarding the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Sta- tus window is read-only. Operation User Password - Allows y
