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Aastra 800
Installing and Commissioning
User Guide
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Welcome to Aastra DeTeWe Thank you for choosing this Aastra DeTeWe product. Our product meets the strictest requirements with regard to quality and design. The following user guide will assist you in installing and commissioning your Aastra 800 and answer most of the questions that may arise. If you require further technical support or information about other Aastra DeTeWe products, please refer to our website at www.Aastra-DeTeWe.de. It provides additional notes and tips on the product.
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Contents 1. Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2. Factory Settings on Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.1 Telephony Basic Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 2.2 Authorisations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 2.3 Internet Basic Settings . . . . . . . .
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4.5 “Connections” Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 4.6 “Setup” Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 4.7 “Program” Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 4.8 “Options” Dialog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 5. Aastra 677xip (
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7.2.4 Optimisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 7.2.5 Call Set-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 7.3 SIP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 7.3.1 External SIP Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 7.3.2 Intern
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10.2 Examples of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 10.2.1 Executive/Secretary Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 10.2.2 Three-member Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 10.2.3 Unified Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 10.2.4 Toggle Team. . . . . . . .
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14. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 14.1 Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 14.2 DECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 14.3 LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 15. Technical Specif
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Features 1. Features The Aastra 800 communications system is a PC software for voice communication via VoIP. Using VoIP (“Voice over Internet Protocol”), telephony connections can be conducted via intranet and internet data lines. VoIP offers new applications and in many cases represents a distinct cost advantage. The Aastra 800 communications system is installed and run under the Windows operating system. The software combination can be operated using standard PC hardware. After set-up, t
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Features SIP Trunk Lines The Aastra 800 communications system offers external SIP connections as “SIP trunk lines”. Alongside several SIP individual connections with various SIP pro- viders, direct-dialable SIP-DDI connections for external telephony. Configuration and assignment of external SIP connections is done for telephony users in a com- pletely transparent manner. This facilitates a smooth introduction to using inex- pensive internet telephony. Networking For meeting rising demands, t
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Features system also features browser-based CTI application, the OpenCTI 50. Users can access and use the telephone functions on their PC via the OpenCTI 50. Furthermore, additional program packages can be activated and operated which provide extended and convenient telephony functions. These include, e.g. the “OpenVoice” and “OpenAttendant” digital voice memory and voice information systems. You can optimize telephone communication using the team functions and call- queuing function. The se
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Factory Settings on Delivery Telephony Basic Settings 2. Factory Settings on Delivery The following basic settings and features are active after you have installed the Aastra 800 communications system. We recommend that you configure the Aastra 800 communications system to suit your individual requirements before using it (see Configuration starting on page 49). 2.1 Telephony Basic Settings ■ There are no pre-configured telephony terminals. ■ Aastra 800 is configured ready for use in Germany.
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Factory Settings on Delivery Authorisations The following functions are delivered preset for user groups: User group settings Function / Authorisation Standard Adminis- Guests trators Applications Configurator personal Expert View Costs - + - Phone Book + + + Courtesy Service off off off Phone Book Entries (personal) 20 20 0 Edit central - + - Dial in (outgoing) External Interna- Interna- Incoming tional tional only Immediate external line seizure - - - External line seizure over operator - - -
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Factory Settings on Delivery Authorisations User group settings Function / Authorisation Standard Adminis- Guests trators *) Switch authorization --- Dial in (incoming) Pickup from group + + - Pickup selective + + - *) Call removal --- Calling suppression at the parallel --- *) terminal Reaction: connection will be --- *) disconnected *) Call queue 000 Call forwarding Call forwarding + + - Call forwarding to extern + + - *) Indicate call forwarding after time parallel+++ *) Call forwarding for o
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Factory Settings on Delivery Authorisations User group settings Function / Authorisation Standard Adminis- Guests trators *) Announcement protection -- - *) Intercom protection -- - *) Pickup protection -- - *) Display phone number off (intern) -- - *) Display phone number off (extern) -- - Display phone number off/on per ++ - *) connection *) Phone lock ++ - Lists Black list none none none White list none none none Special list none none none Call filter none none none *) Manage intern call li
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Factory Settings on Delivery Authorisations User group settings Function / Authorisation Standard Adminis- Guests trators *) Number of suppressed digits 000 *) Incoming basic amount 0,00 0,00 0,00 *) Outgoing basic amount 0,00 0,00 0,00 *) Cost factor 100% 100% 100% *) Network *) E-mail notification ++- *) Send E-mails ++- *) Others *) Speed dialling ++- *) Keypad dialling ++- *) Time control --- *) Booking number may be set up ++- *) Send short messages ++- *) These settings are shown only in t
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Factory Settings on Delivery Internet Basic Settings ■ Every standard user can create a personal telephone book and edit entries in the central telephone book. ■ Every standard user can read out the charges. ■ Applications requiring a license (e.g. OpenCount) can be used after being acti- vated. ■ The multi-company variant is not activated. 2.3 Internet Basic Settings The Aastra 800 communications system does not have any own network settings. The settings of the PC that the Aastra 800 commun
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Installation Safety Precautions 3. Installation 3.1 Safety Precautions Please note: The Aastra 800 may be installed and operated by qualified personnel only. Aastra 800 software is installed on a standard PC. Use a shielded Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect this PC to a local network (LAN, Local Area Network). Ensure that all cables of terminals operated on the Aastra 800 are laid in such a way that nobody can walk on or trip over them. Outside cables and
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Installation System Prerequisites response time of the Aastra 800 communications system is not impaired by other programs or server processes running simultaneously. Usually, the keyboard and monitor hooked up to the server computer are protected against unauthorized access and are only available for administrative purposes. Furthermore, standard PC systems are possibly more likely to be optimized for more obvious features while information on system failure dependability and pos- sible leng
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Installation System Prerequisites ■ 100 Mbit Ethernet port, suitable switch and Cat5 lines ■ Microsoft Windows XP operating system with SP 2 (Professional Edition) Large System ■ suitable for 20 simultaneous calls and more ■ PC with 3 GHz 32 bit-dual-core CPU, 1GB RAM ■ 20 GB SDD (Solid State Drive) ■ 1000 Mbit Ethernet port, suitable switch and Cat6 lines ■ Microsoft Windows XP operating system with SP 2 (Professional Edition) ■ suitable emergency power supply optional ■ suitable climate c
