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Version 7.8 | November 2012 | DOC2702A
Polycom® RealPresence® Collaboration Server
(RMX) 1500/2000/4000 Administrator’s Guide
Polycom Document Title 1
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Trademark Information POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. This software has not achieved
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Table of Contents Table of Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 About the RMX Administrator’s Guide .............................................................................. 1-1 Who Should Read This Guide? .................................................................................... 1-2 Prerequisites ...........................................................................................
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Polycom RealPresence® Collaboration Server (RMX) 1500, 2000, 4000 Administrator’s Guide Site Names Definition ..................................................................................................2-64 Guidelines ..............................................................................................................2-64 Site Names Display Position ...............................................................................2-65 Message Overlay for Text Messaging ..............
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Table of Contents RMX System Flag Settings .................................................................................. 3-23 RMX Profile Setting .............................................................................................. 3-24 Additional Intermediate Video Resolutions ............................................................. 3-24 Microsoft RTV Video Protocol Support in CP Conferences ........................................... 3-24 Guidelines .........................
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Polycom RealPresence® Collaboration Server (RMX) 1500, 2000, 4000 Administrator’s Guide Guidelines ......................................................................................................................4-33 Enabling Auto Scan and Customized Polling ..........................................................4-33 Auto Scan ...............................................................................................................4-33 Customized Polling ............................
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Table of Contents RPX and TPX Video Layouts ...................................................................................... 4-58 Enabling Telepresence Mode ...................................................................................... 4-60 Conference Level .................................................................................................. 4-60 Multiple Cascade Links ............................................................................................... 4-62
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Polycom RealPresence® Collaboration Server (RMX) 1500, 2000, 4000 Administrator’s Guide RMX Configuration Enabling ISDN Cascading Links ......................................5-9 Suppression of DTMF Forwarding ....................................................................5-13 Star Cascading Topology .....................................................................................................5-14 Master-Slave Cascading .................................................................
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Table of Contents Adding a Group from the Address Book to Conferences ........................................ 8-5 Participant Groups ................................................................................................................. 8-6 Managing Groups in the Address Book ...................................................................... 8-6 Managing the Address Book ................................................................................................ 8-7 Guidelines
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Polycom RealPresence® Collaboration Server (RMX) 1500, 2000, 4000 Administrator’s Guide Operator Assistance & Participant Move . . . . . . . . . . . . . . . . . . . . . . . . . . .10-1 Operator Conferences ..........................................................................................................10-1 Defining the Components Enabling Operator Assistance ......................................10-3 Defining a Conference IVR Service with Operator Assistance Options .......10-3 Defini
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Table of Contents Viewing the Properties of an Ongoing SVC-based Conference .......................... 13-14 Monitoring Operator Conferences and Participants Requiring Assistance ...... 13-18 Requesting Help ................................................................................................. 13-18 Request to Speak ................................................................................................. 13-19 Participant Alerts List ...........................................
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Polycom RealPresence® Collaboration Server (RMX) 1500, 2000, 4000 Administrator’s Guide User and Connection Management in Ultra Secure Mode .............................................15-8 Managing the System Users ........................................................................................15-9 User Types .............................................................................................................15-9 Disabling/Enabling Users .........................................
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Table of Contents Obtaining ISDN/PSTN required information ...............................................16-41 Modifying an ISDN/PSTN Network Service ......................................................... 16-47 Network Security ................................................................................................................ 16-48 RealPresence Collaboration Server (RMX) 1500/RealPresence Collaboration Server (RMX) 4000 ..........................................................
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Polycom RealPresence® Collaboration Server (RMX) 1500, 2000, 4000 Administrator’s Guide Defining a New Conference IVR Service ..........................................................................17-6 Defining a New Conference IVR Service ..................................................................17-6 Entry Queue IVR Service ...................................................................................................17-21 Defining a New Entry Queue IVR Service ..................
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Table of Contents Gateway Redial or Redialing Gateway Calls ......................................................... 19-11 Guidelines ............................................................................................................19-11 Redial on Wrong Number ......................................................................................... 19-11 Wrong Destination Number ............................................................................. 19-11 Wrong Destination Numbe
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Polycom RealPresence® Collaboration Server (RMX) 1500, 2000, 4000 Administrator’s Guide Monitoring Conferences ....................................................................................................20-16 Grouping the Participants by MCU .........................................................................20-17 Start Monitoring/Stop Monitoring ..........................................................................20-18 Modifying the MCU Properties .............................
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Table of Contents Private MIBs ........................................................................................................ 21-27 Support for MIB-II Sections .............................................................................. 21-27 The Alarm-MIB ................................................................................................... 21-28 H.341-MIB (H.341 – H.323) ............................................................................... 21-28 Standard MIBs
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Polycom RealPresence® Collaboration Server (RMX) 1500, 2000, 4000 Administrator’s Guide Network Intrusion Detection System (NIDS) .................................................21-58 Using the Information Collector ...............................................................................21-58 Step 1: Creating the Information Collector Compressed File ...............................21-59 Step 2: Saving the Compressed File ...................................................................
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Table of Contents Performing Advanced Mode Diagnostics .............................................................. 23-27 Diagnostics Monitoring ............................................................................................. 23-31 MCU Monitor ...................................................................................................... 23-31 Cards Monitor ..................................................................................................... 23-32 Error Buff
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Polycom RealPresence® Collaboration Server (RMX) 1500, 2000, 4000 Administrator’s Guide Purchasing a Certificate ................................................................................................ F-2 Installing the Certificate ................................................................................................ F-4 Creating/Modifying System Flags .............................................................................. F-5 Enabling Secure Communication Mode ........
