Summary of the content on the page No. 1
ATTENDANT / UNIFIED MESSAGING USER GUIDE
Summary of the content on the page No. 2
NOTICE THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information contained in this document is believed by Mitel Networks to be accurate as of the date of its publication and is subject to change without notice. Mitel Networks assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or as a result of the information it contains. No part of this document can be repro
Summary of the content on the page No. 3
Table of Contents Getting Started ..... ...... ....... ...... ...... ....... ...... ....... ...... ....... 1 PurposeofthisGuide .. ....... ...... ...... ....... ...... ....... ...... ....... 1 About Mitel Networks™ Speech Server . ...... ....... ...... ....... ...... ....... 1 Benefits of the System . . ....... ...... ...... ....... ...... ....... ...... ....... 2 List of Features . ...... ....... ...... ...... ....... ...... ....... ...... ....... 3 Enrolling on the System . ....... ...... ....
Summary of the content on the page No. 4
Mitel Networks Speech Server Delivering Messages ...... ...... ....... ...... ...... ....... ...... ....... ... 30 Making and Deliveringa Message ...... ...... ...... ....... ...... ....... ... 30 Managing Faxes . . ....... ...... ....... ...... ...... ....... ...... ....... ... 31 Playing a Fax .. ....... ...... ....... ...... ...... ....... ...... ....... ... 31 Forwarding aFax ...... ...... ....... ...... ...... ....... ...... ....... ... 31 Printing aFax .. ....... ...... ....... ...... ....
Summary of the content on the page No. 5
Getting Started Purposeof thisGuide This guide provides procedures for managing calls, messages, tasks, meetings, and appointments on the Mitel Networks™ Speech Server system with the Unified Messaging option. About Mitel Networks Speech Server Mitel Networks Speech Server provides auto-attendant functionality with unified messaging. The auto-attendant guides you with prompts and responds to your spoken commands to direct your calls. The unified messaging stores your e-mails, voice mails, an
Summary of the content on the page No. 6
Mitel Networks Speech Server Benefits of the System You can Place calls to any number in the Company Directory with a name, extension, or department name, 24 hours a day from any phone. Place calls by name to your frequently-called numbers in your Personal Directory. Access the system from your home or cellular phone and use voice commands to place calls to numbers that are programmed in your Personal or Company Directory. With the Mobility/Forwarding option, forward your incoming calls
Summary of the content on the page No. 7
Mitel Networks Speech Server List of Features The Speech Server - Unified Messaging system can provide the following features: Call by name Call by department Call by number Multi-level menuing Barge-in Check a number Call the operator Demo mode Expertmode Touchtone dialing Change language Mobility (Reach Me, Forwarding) Voice Portal One inbox for messages Notification Fax Integration Calendar management with your phone Task management with your phone Voice m
Summary of the content on the page No. 8
Mitel Networks Speech Server Enrolling on the System The first time that you log in, the system will guide you through enrollment. After you have enrolled, you can begin using your Personal Directory. Before you start, ensure that your system administrator has given you the following information: Speech Server extension ________________ (2 to 7-digit number) Your Login ID ___________________ (10-digit number in North America; 11-digit number in the UK) Your PIN ______________________ (4 to
Summary of the content on the page No. 9
Mitel Networks Speech Server Logging In To log in from an extension with automatic login Dial the Speech Server extension number. You receive immediate access to the Company Directory and to your Personal Directory. You can say "Messenger," "Calendar," "Task Manager," or "User Options" to access the other system features. Two types of automatic logins exist so you can choose the level of security that you want. You may want a security check before accessing your messages. Full Login gives im
Summary of the content on the page No. 10
Mitel Networks Speech Server Recording Your Primary Greeting To record your primary greeting 1. Dial the Speech Server extension number. Login if necessary. 2. Say “User Options” and then “Record my primary greeting.” 3. When prompted, say your greeting, and then press the # key after completing the recording. 4. After hearing the recorded greeting, say “Yes” or “No” to accept or reject the greeting. If necessary, re-record your greeting until you are satisfied. Note: You can also record your pr
Summary of the content on the page No. 11
Mitel Networks Speech Server Setting Your Personal Preferences Program your personal preferences with your Personal Web Page. Your personal Profile Settings show your personal directory and let you Program your phone numbers (cellular phone, home, fax, pager number, or voice mail) Note: The programming of a voice mail number in the Personal Web Page is for a user that does not have access to unified messaging. Users with unified messaging have their voice mail number programmed in another serv
Summary of the content on the page No. 12
Mitel Networks Speech Server Accessing your Personal Web Page To access your Personal Web Page 1. Open the browser window (Microsoft™ Internet Explorer 5.5 or greater) on your PC. 2. Enter the URL of the login page for your Personal Web Page. Get this URL from your administrator. 3. Enter your login ID and login PIN. 4. If the User Interface Language option is available (on bilingual systems only), select the language for your Personal Web Page from the drop-down menu. 5. Click Login,or press th
Summary of the content on the page No. 13
Mitel Networks Speech Server Features (continued) Mobility "enabled" or "disabled" (Reach Me) Allows you to redirect your calls to your home, cellular phone, pager, fax number, voice mail, or temporary number. Messaging "enabled" or "disabled" Messaging allows all messages (e-mail, voice mail, and faxes) to be deposited in one location for the Unified Messaging user. The user can then use voice commands to identify the messages, to listen to e-mails or voice mails, to forward e-mails or faxes to
Summary of the content on the page No. 14
Mitel Networks Speech Server To exit your Personal Web Page In the top right-hand corner of the browser window, click . Changing Your PIN To change your PIN 1. In your Personal Web Page, click Change PIN. 2. Enter your current PIN. 3. Enter your new PIN (4- to 7-digit number). 4. Re-enter your PIN as a confirmation. 5. Click Change. 6. Click OK. The next time you want to log into your Personal Web Page you must enter your login ID and new PIN. Programming Your Numbers To program your cellular
Summary of the content on the page No. 15
Mitel Networks Speech Server - Use partial login if you want immediate access to names in the Company Directory and in your Personal Directory. Also use partial login if you want the system to perform a security check before providing access to your messages. The security check is the entering of your PIN number with your telephone keypad before accessing your mes- sages. You may want to program your desk phone with partial login. Manual Login - Provides access to your messages after you say “Lo
Summary of the content on the page No. 16
Mitel Networks Speech Server to the voice command, "Fax Forward." Users say "Fax Forward" after they hear a message (email, voice mail, or fax) that requires printing on a fax machine. 5. Click Save. While Mobility is enabled, all calls to your name are directed to the Reach Me number. Note that if a user specifically requests one of your numbers, for example "John Smith on his cell phone," the call would be routed to the cellular phone. Note: You can also set your call forwarding with speech co
Summary of the content on the page No. 17
Mitel Networks Speech Server Setting the Messaging Options If you have the Unified Messaging option, you can set your messaging voice interface options: To set the order of your messages and to select the recorded greeting 1. Click Messaging. 2. If you want your urgent messages to take priority, select the check box for step A in your Personal Web Page. 3. Select the order of message types with the pull down menus in step B in your Personal Web Page. The message summary and message playback use
Summary of the content on the page No. 18
Mitel Networks Speech Server Setting Personal Preferences with the Phone You can use voice commands to set and/or modify various user options. To access user options Dial the Speech Server extension number and say "User Options." You can now choose from the following options: Say To "Greeting options" Select which greeting is played to callers, change your primary greeting, or change your alternate greeting "Name recording" Review and record your name "Change PIN" Change your personal identifi
Summary of the content on the page No. 19
Mitel Networks Speech Server Creating and Modifying Contacts Unified-messaging users and Attendant-only users on a Speech Server system with the Unified Messaging option, create and modify their Personal Directory via Microsoft Outlook. Speech Server supports up to six distinct phone numbers for each contact: business, home, pager, mobile, fax, and voice mail (if the user does not have unified messaging). To create and modify a contact for your Personal Directory 1. In the File menu in Microsoft
Summary of the content on the page No. 20
Mitel Networks Speech Server Tip: If you have a large number of contacts in Microsoft Outlook, you can use the Voice Contact category to select the contacts that you want to use as voice contacts. To make a Voice Contact category 1. In Microsoft Outlook, open your Contacts folder. 2. Right-click a contact name. 3. Select Categories from the pop-up menu. 4. Click the Master Category List button. 5. In the New category text box, type Voice Contact, click Add and then OK. 6. In the Categories windo
