Summary of the content on the page No. 1
Dialer 27
for Hotline and/or Toll Restriction
Installation & User Guide
Summary of the content on the page No. 2
NOTICE This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the dialer will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, perform
Summary of the content on the page No. 3
Contents GETTING STARTED ................................................................ 1 HOW DIALER 27 WORKS................................................................ 1 INSTALLING THE DIALER...................................................... 1 SETTING UP THE DIALER AS A HOTLINE .............................. 3 PROGRAMMING A HOTLINE PHONE NUMBER......................................... 3 PROGRAMMING A TRIGGER.............................................................. 3 HOTLINE SECU
Summary of the content on the page No. 4
XXXX
Summary of the content on the page No. 5
Getting Started Thank you for purchasing the Dialer 27, which can be used as a hotline dialer, a toll restrictor, or both. The Dialer 27 plugs into a standard phone jack, and works for all the phones on the same phone line. Before you begin installing the dialer, you should read the section below. How Dialer 27 Works When Dialer 27 is used for a hotline application, it dials a phone number whenever something triggers the dialer. You can program the number dialed by the dialer, and the trigger th
Summary of the content on the page No. 6
dialer cord going into the wall jack you've chosen. Once you do this, the light should blink once a second to show that the dialer is installed correctly. If the light stays ON constantly, you should swap the cords plugged into the dialer, so that the short cord goes into jack 1. Now the LED should blink properly, showing that the dialer is installed correctly. Dialer Phone Jack Power Cube 2 1 Dialer Cord (short) Note: If the dialer's LED remains on solidly (i.e., does not blink), plug the dial
Summary of the content on the page No. 7
Setting Up the Dialer as a Hotline If you do not want to program a hotline number but do want to restrict access to toll numbers, see Setting Up the Dialer as a Toll Restrictor (page 9). Otherwise please read below about programming a hotline number and trigger. If you want to, you can also set the dialer up as a Toll Restrictor after you have programmed a hotline number. Programming a Hotline Phone Number This section tells you how to program the number you want the dialer to dial when a trigge
Summary of the content on the page No. 8
Only one trigger can be active at any time. To select the trigger 'dial N seconds after coming off-hook', do the following: 1. Take your phone off-hook 2. Press # 8 1 3. Enter a digit from 1 through 9 for the number of seconds you want the dialer to wait 4. Press # # 5. Listen for two confirmation beeps 6. Place your phone on-hook To select the trigger 'dial on dialtone detection', do the following: 1. Take your phone off-hook 2. Press # 8 3 3. Press # # 4. Listen for two confirmation beeps 5. P
Summary of the content on the page No. 9
Hotline Security Hotline security lets you add a password that is then required for programming the dialer, and also lets you enable universal call blocking. Password protection is designed to make it impossible to reprogram your dialer without first entering the password. Universal call blocking is designed to make it impossible for a user to dial around the hotline number before the trigger happens. Setting a Password To set up a password, do the following: 1. Take your phone off-hook 2. Press
Summary of the content on the page No. 10
Universal Call Blocking Universal call blocking prevents any dialing before a trigger occurs. When universal call blocking is active, no calls can be made except by the dialer to the hotline number. No other users can share the phone line. Note that universal call blocking disables triggering via a long DTMF tone. To enable universal call blocking, do the following: 1. Take your phone off-hook 2. Enter # * 2 1 3. Press # # 4. Listen for two confirmation beeps 5. Place your phone on-hook To di
Summary of the content on the page No. 11
(You can keep adding Instructions or Numbers until you reach a limit that's discussed below, after the examples.) 4. Press # # 5. Listen for two confirmation beeps 6. Place your phone on-hook List of Instructions for Dialer Strings: * 1 PPP Pause PP.P seconds (0.1 second increments, 00.1 to 99.9 seconds) * 2 Listen for Dialtone or computer tone (the tone must last at least 2.4 seconds) * 4 Listen for Voice (at least .2 seconds of voice) * 5 Listen for any DTMF tone Entering a Number in a Dialer
Summary of the content on the page No. 12
Suppose you want to program your dialer to call a server, wait for a voice prompt, and then deliver an identifying string followed by a pound sign. Suppose the server's phone number is 1 888 555-3333, and the ID string is 0123456789#. You could program the dialer to do this as follows: 1. Take your phone off-hook 2. Enter # 0 # 1 8 8 8 5 5 5 3 3 3 3 # 3. Listen for two confirmation beeps 4. Place your phone on-hook 5. Take your phone off-hook 6. Enter 1 # * 4 # # 7. Listen for two confirmation b
Summary of the content on the page No. 13
Setting Up the Dialer as a Toll Restrictor In this section we tell you how to set up your dialer as a toll restrictor. If you don't want to do this, please go to Settings on page 12. Setting up the dialer as a toll restrictor prevents people from making toll calls on your line. You can define which toll calls are restricted. Some of the possible call types you can restrict are: • All toll calls • All international toll calls • All toll calls to a particular country • All domestic toll calls •
Summary of the content on the page No. 14
than 10, you must enter the first digit 0. For example, if your domestic toll calls are 8 digits long, you must enter 08. If the length of a domestic toll call in your location is variable, enter 00. Set the Domestic Toll Prefix To set the domestic toll prefix, do the following: 1. Take your phone off-hook 2. Press # 6 3. Enter ddd, where ddd is the 1, 2, or 3 digit prefix for a domestic toll call 4. Press # # 5. Listen for two confirmation beeps 6. Place your phone on-hook ddd is the domestic
Summary of the content on the page No. 15
5. Listen for two confirmation beeps 6. Place your phone on-hook You can restrict many different starting sequences by issuing this command for each such sequence. You can specify up to about 350 different sequences. This total will be reduced by any sequences you allow, below. Examples: If the domestic toll prefix is 1, and you want to restrict all domestic toll calls, enter 1 for sequence. The dialer won't let anyone make a call that starts with 1. If the international toll prefix is 011, and
Summary of the content on the page No. 16
Settings In this section we tell you how to vary the loudness or length of the DTMF tones generated by your dialer. If you don't care about these things, please go to Using Your Dialer on page 13. Dialer Tone Settings The dialer dials by generating DTMF tones. You can adjust the DTMF tone volume and tone length to please you. Note that if you select short and/or soft tones, these may not be consistently and reliably detected. If you have this problem, often you can make just the first tone of ea
Summary of the content on the page No. 17
Using the Dialer Using the Dialer in Hotline Mode For most configurations, using the dialer in hotline mode is as simple as picking going off-hook. When the dialer detects a trigger condition such as a time after going off-hook, or detection of dial tone, the dialer will dial out the hotline number. The user will hear tones as the dialer dials. Then the call will proceed with normal call progress tones. That's all there is to it! In other cases, the user must consciously choose to have the di
Summary of the content on the page No. 18
In most configurations, many calls are never restricted, such as local calls that don't start with a 1. The dialer typically lets the digits dialed for these calls go directly to the central telephone office. When a user dials an international call that may be restricted by the dialer, the dialer will analyze the call after the user has stopped dialing for about three seconds. The dialer does this because international phone numbers vary in length, so it's hard for the dialer to tell when the us
Summary of the content on the page No. 19
Frequently Asked Questions Q: Why doesn't my dialer work? A: There are a number of reasons the dialer might not work. 1) Is the dialer plugged in? a) Is the power adapter plugged into the dialer's power jack, and into a working wall outlet? b) Is one end of the dialer's short phone cord plugged into the dialer's phone jack, and the other end into a working wall jack for your phone line? 2) Is the dialer's phone line plugged into the right dialer phone jack? a) If the Dialer's LED is on solidly,
Summary of the content on the page No. 20
Q: How can I make the dialer tones quieter? A: Please see the question above about making tones louder. Note that softer tones may not work as well as louder tones in some installations. You may be able to compensate by increasing tone length in some cases. Please see the question above about when to make tones longer to find out how to do this. Q: I have set the dialer to restrict calls, but I want to make calls to some numbers within the restricted area. How can I do this? A: See the section
