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®
Savi W710-M/W720-M
Multi Device Wireless Headset System
User Guide
TM
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Contents Welcome 4 System Requirements 4 What's in the Box 5 Base and Headset Basics 6 Accessories 7 Customize Your Headset 8 Adjust the Headband 8 Adjust the Mouthpiece 8 Charge Your Headset 10 Desk Phone: Connect and Call 11 Choose Desk Phone Setup 11 Make a Desk Phone Call 12 Mobile: Connect and Call 13 Computer: Connect and Call 14 Connect Your Computer 14 Place a Softphone Call 14 Position Your Base 14 Headset Features 15 Headset Controls 15 Headset Power 15 Headset Battery Level 16 Mute yo
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About Tab 30 Plantronics Update Manager 30 Troubleshooting 32 Headset 32 Desk Phone 33 Mobile 33 Softphone 33 3
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Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi W710-M/W720-M Please refer to the safety instructions in the quick start guide for important product safety information prior to installation or use of the product. System Requirements Computer ® ® ® ® • Supported Operating Systems: Windows 7, Windows 8, Windows XP , Windows Vista ® • Processor: 400 MHz Pentium processor or equivalent (Minimum); 1 GHz Pentium pr
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What's in the Box WH300 headset (monaural) WH350 headset (binaural) Base and charge cradle USB cable Telephone interface cable Power supply 5
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Base and Headset Basics Base 1 Power jack 8 Computer button 2 Handset lIfter jack 9 Mobile phone button 3 Telephone interface cable jack 10 Desk phone button 4 USB port 11 Bluetooth pairing button/LED 5 Desk phone speaking volume 12 Subscription button/LED 6 Desk phone configuration switch 13 Charging LED 7 Desk phone listening volume Headset 1 Headset LED 4 Mute button 2 Volume up button 5 Volume down button 3 Call control button 6 Microphone 6
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Accessories 1 Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off hook. Enables remote call control with your headset. 2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset. 7
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Customize Your Headset Optimize the comfort and fit of your headset. 1 To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the Adjust the Headband headset receivers so that the foam cushions sit comfortably over the center of your ears. 2 On the WH300, position the stabilizer T-bar above your ear. 3 For a tighter fit, gently pull the opposite ends of the headset inward as shown. 1 Carefully bend and shape the boom with both hands as shown. Avoid bending or tw
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3 Make sure the front of the microphone faces your mouth. If necessary, twist the microphone slightly so it’s in the proper position. Do not use forceful twisting motions or try to turn the microphone completely around. 9
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Charge Your Headset 1 Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base. 2 Plug one end of power supply into power jack on back of the base and other end into working power outlet. 3 Place the headset in the charge cradle. The charging LED will flash green when charging the headset and turn solid green when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours. NOTE This product has a
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Desk Phone: Connect and Call Choose a desk phone setup A, B or C and connect cables. Choose Desk Phone Setup A Desk phone (standard) USE • Connect one end of the telephone interface cable to the back of the base • Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box. • Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone. NOTE If your phone has a built-in headset
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1 While wearing headset, short press base desk phone button. Make a Desk Phone Call NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call. 2 If you do not hear a dial tone, open side panel and adjust middle configuration switch A-G until you do. Default setting A works for majority of desk phones. 3 Dial test call from desk phone. 4 End call by pressing headset call control button. 12
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Mobile: Connect and Call Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be connected to one device at a time. Following are instructions for pairing your mobile phone to the base. 1 Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will need to press it again. 2 Place Bluetooth mobile phone into search mode. Select SAVI
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Computer: Connect and Call Connect the USB cable. Connect Your Computer 1 Place a Softphone Call While wearing your headset, short press the base computer button. 2 Dial a call from your computer softphone. 3 End the call by pressing the headset call control button. The minimum recommended separation between your desk phone and the base is 6 inches. Position Your Base The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interferenc
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Headset Features Headset Controls Now that you’ve assembled your headset, installed the software and connected your phones, read this section to learn about the headset features, how to use the controls and more. 1 Headset LED Flashes white when in use 2 Volume up button Press to increase volume 3 Call control button Press to place, answer, end a call 4 Mute button During a call, press to mute 5 Volume down button Press to decrease volume 6 Flash During a call, long press the volume button up or
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Talk Time With a single full charge, the headset will provide up to 9 hours of continual talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a long distance from the base. Headset Battery Level Low Battery Warning If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately or swap out the low b
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Make general volume adjustments for the desk phone with the base volume dials. For computer volume adjustments, use your softphone application controls or your computer’s audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone. NOTE You can quickly access your system’s control panel by using the link in the Plantronics Control Panel on the Preferences Tab. For Windows Vista and Windows 7 systems Adjust your overall volume by going to: Start Menu > Settings > Cont
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Base Features This section describes the base, its buttons and their functions. Basics Base Buttons When you press on a base button, you are opening a phone line/audio channel. Depending on the circumstances, you won’t necessarily hear a dial tone until you’ve dialed from your phone. The base buttons allow you to switch to a different phone line/audio channel. Change your default outbound line This feature sets the preferred outbound line when the headset call control button is pushed while all
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End Subscription If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription light will be solid red for four seconds and then go to its previous state. Disabling Over-the-Air Subscription The Savi system ships with the over-the-air subscription enabled. In a multi-shift environment, you may want to disable this mode of subscription. You can enable/disable over-the-air subscription with the base subscriptio
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reestablish a connection with your mobile phone by pressing the base Bluetooth button again, before the auto connection feature will resume. You may customize this feature by using the Plantronics Control Panel by going to Start > Programs > Plantronics > Plantronics Control Panel > Devices > Device Settings > Base > Auto Connect to Mobile Phone. 20
