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™ ™
CS510 /CS520
Wireless Headset System
User Guide
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C Co ont nte ent nts s Welcome 3 What’s in the Box 4 Base and Headset Basics 5 Accessories 6 Headset Set Up 7 Connect Your Desk Phone 8 Connect the Power 8 Charge the Headset 8 Connect and Configure Your Desk Phone 9 Desk Phone (standard) 9 Check Configuration and Make a Test Call 10 Desk Phone plus HL10 Lifter (sold separately) 11 Desk Phone plus EHS Cable 13 Position Your Base 14 Your Headset 15 Headset Controls 15 Talk Time 15 Battery 16
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Welcome Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your CS510/CS520 Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product. The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which vary by country. DECT 6.0 devices are generally authorized for use in The Americas. Use of this DECT 6.0
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What’s in the Box Base Headset Model WH350 (binaural) shown - Model WH300 (monaural) available Telephone interface cable Power supply 4
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Base and Headset Basics Base overview FRONT BACK 4 1 2 3 5 6 7 8 9 1 Call/mute LED 2 Power on/subscription LED BOTTOM 3 Charging LED 4 Subscription button 5 Narrowband/wideband audio switch 6 Power jack 7 Handset lifter/EHS cable jack 10 8 Telephone interface cable jack 9 Auto answer switch 10 Listening volume dial* 11 Speaking volume dial* 12 Configuration switch* 11 12 * For installation set up Headset overview 1 3 2 4 7 5 6 1 Headband 2 Volume down button 3 Headset LED 4 V
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Accessories 1 2 1 Electronic Hookswitch Cable (EHS) Electronically takes your desk phone handset off hook. Enables remote call answer/end with your headset. 2 HL10™ Lifter Automatically lifts handset and returns it to the cradle. Enables remote call answer/end with your headset 6
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Headset Set Up Your headset comes fully assembled. You can adjust the headband for a bet- ter fit and the mouthpiece for optimal performance. Adjust the Headband 1 To adjust the headband, lengthen or shorten the band until it fits comfortably. The clickstop feature keeps the headband securely adjusted. 2 Position the headset so that the leather ear cushion(s) sit comfortably over the center of your ear(s). For the C510 headset, position the stabilizer T-bar above your ear. 3 For a tighter
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Connect Your Desk Phone This section describes how to connect the base to your desk phone. Connect the Power Plug one end of the power supply into the power jack on the back of the base and the other end into a working power outlet. The Power On LED will be solid white. Charge the Headset Place the headset in the charge cradle. The charging LED on the base will flash green when charging and turn solid green when the headset is fully charged. Charge for at least 20 minutes prior to the first
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Connect and Configure Your Desk Phone There are three setup options for connecting the CS510/CS520 to your desk phone. Select one of the following and continue. • Desk phone (standard) • Desk phone + HL10 lifter (sold separately) • Desk phone + EHS cable (sold separately) NOTE If you will be using a standard desk phone set up or a desk phone with an HL10 lifter, continue below. If you will be using the desk phone with an EHS cable, refer to Desk phone plus EHS cable section in this guid
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Check Configuration and Make a Test Call 1 If your desk phone has a volume control set it to mid-range. 2 Look at the bottom panel of your base and make sure the default settings are correct. Set your desk phone’s volume also. listening volume dial ( ) = 2 and speaking volume dial ( ) = 2 configuration switch = A desk phone volume = mid-range 3 Remove the handset from desk phone cradle. 4 While wearing your headset, press the call control button on the headset. 5 If you do not hear a dial t
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Desk Phone plus HL10 Lifter (sold separately) NOTE First follow the steps above for Desk Phone (Standard). 1 Firmly press the handset lifter power cord into the handset lifter jack. USE 2 While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the side of the phone. 3 Slide the lifter up to where it nearly touches the handset earpiece. 4 Press the call control button on your headset to activate the lifter. 5 If you hear a dial tone the lifter i
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1 2 If You Do Not Hear a Dial Tone 1 If you do not hear a dial tone, raise the lifter height switch to the next highest position. 2 Repeat steps 2 through 5 above as necessary until you hear a dial tone. 3 When you hear a dial tone, secure the lifter as described in steps 6 though 8. Additional Parts (if required) Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle. Extender Arm 1 Slide extender arm onto lifter. 2 Stabilizers can be shif
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For Nortel Phones Only Desk Phone plus EHS Cable 1 Connect the end of the EHS cable to the base and the other end to the desk phone as described in the EHS Adapter Getting Started guide. NOTE For further installation information refer to the EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories. 13
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Position Your Base The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems. 1414
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Your Headset Now that you’ve adjusted your headset and connected your desk phone, read this section to learn about the headset features, how to use the controls and more. Headset Controls 1 2 3 4 5 1 Volume [–] button Press to lower volume 2 Headset LED Flashes green when in use 3 Call control button Place, answer, end a call Briefly press the call control button 4 Mute button Press to mute/unmute 5 Volume [+] button Press to increase volume IMPORTANT For your safety, do not use headset at
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Battery This product has a replaceable battery. To ensure replacement batteries meet Plantronics high quality standards and for optimal performance, only use replacement batteries provided by Plantronics. Low Battery Warning If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately. If you are not on a call and press the call control button, you w
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Your Base Base Phone Button and Switches 1 2 3 1 Subscription Button The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore subscription to your current headset, the units can be subscribed to each other by the following two methods. Automatic Secure Subscription With your system idle, docking a headset will automatically subscribe it to the base, making it the primary headset. The Power On/Subscription
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2 Wideband/Narrowband Audio Switch The CS510/CS520 has wideband audio, which allows speech to sound clearer and more natural. If your desk phone is capable of wideband audio, set the Wideband-Narrowband audio switch to yellow for wideband. NOTE: Talk time will be reduced when operating in wideband mode. Set the switch to black (narrowband) for longer headset battery life or to increase the number of systems that can work in a small area. 3 Auto Answer Switch Auto answer saves a button press
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Daily Use Place an Outgoing Call 1 Wearing your headset, press the headset call control button. 2 Remove the handset from the cradle. You will hear a dial tone. NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit plantronics.com/accessories. 3 Dial the number using your desk phone. 4 To end the call, press the headset call control button and hang up the handset. Answer an Incoming Call 1 Wearing your headset, press the he
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Troubleshooting Headset Headset has to be charged Switch the Wideband-Narrowband audio switch to narrowband (black). too often. Talk time is not as long as stated. Talk time performance Battery is wearing out. Call Plantronics at (800) 544-4660 for factory is significantly degraded replacement information or contact us at plantronics.com/support. even after a full recharge. Desk Phone I can’t hear a dial tone in Make sure your headset is charged. the headset. Make sure your headset is subscri
