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®
MultiVOIP
Voice/Fax over IP Gateways
MVP210/410/810
MVP210/410/810‐SS
MVP210/410/810‐FX
User Guide
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User Guide S000383E Analog MultiVOIP Units (Models MVP210, MVP410, MVP810) (Models MVP210‐SS, MVP410‐SS, MVP810‐SS) (Models MVP210‐FX, MVP410‐FX, MVP810‐FX) Upgrade Unit (Model MVP428) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi‐Tech Systems, Inc. All rights reserved. Copyright © 2011, by Multi‐Tech Systems, Inc. Multi‐Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof an
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Contents Chapter 1 – Product Overview .......................................................................................................................... 6 Feature Comparison Table ............................................................................................................................................ 6 Interfaces to Help You Use the MultiVOIP .................................................................................................................... 7 O
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Contents Configuring Interface Parameters ............................................................................................................................... 44 Call Signaling ................................................................................................................................................................ 57 Configuring SNMP ................................................................................................................................
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Contents Implementing a Software Upgrade ........................................................................................................................... 125 Downloading IFM Firmware ...................................................................................................................................... 128 Setting and Downloading User Defaults .................................................................................................................... 130 Se
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Chapter 1 – Product Overview The MultiVOIP gateways, MVP210, MVP410, and MVP810 provide toll‐free voice and fax communications over the Internet or an Intranet. By integrating voice and fax into your existing data network, you can substantially save on inter‐office long distance toll charges. MultiVOIP gateways connect directly to phones, fax machines, key systems, PSTN lines, or a PBX to provide real‐time, toll‐quality voice connections to any office on your VOIP network. The –SS series
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Chapter 1 – Product Overview Interfaces to Help You Use the MultiVOIP Two interfaces help you use your MultiVOIP: ● A web interface ● Windows software interface The web interface and the Windows interface share content and organizational attributes. However, each interface has different logging capabilities. Overview of Front Panel LEDs Eight sets of channel‐operation LEDs appear on both the MVP410 and MVP810 models. However, on the MVP410, only the lower four sets of channel‐operatio
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Chapter 1 – Product Overview Computer Requirements The computer on which the MultiVOIP’s configuration program is installed must meet these requirements: ● IBM‐compatible PC with MS Windows operating system ● Have an available COM port for connection to the MultiVOIP The computer does not need to be connected to the MultiVOIP permanently. It only needs to be connected when local configuration and monitoring are done. You can perform configuration and monitoring remotely through the IP net
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Chapter 2 – Installing and Cabling the MultiVOIP The MVP210 MultiVOIP models are tabletop units. The MVP410 and MVP810 MultiVOIPs are heavier units. As such two or more people need to install these units into racks. Read the safety notices before beginning installation. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years. When the battery
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Chapter 2 – Installing and Cabling the MultiVOIP MVP410/810 models content list ● MVP410 or MVP810 ● DB9 to DB25 cable ● Mounting brackets and screws ● Power cord ● Printed Cabling Guide Mounting MVP410 and MVP810 in Racks You can mount the MultiVOIPs in an industry‐standard EIA 19‐inch rack enclosure. Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi‐unit enclosure by following the recommended installation as defined by the encl
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Chapter 2 – Installing and Cabling the MultiVOIP Connecting the MVP210 to LAN and Telephone Equipment To connect the MultiVOIP unit to your LAN and telephone equipment: 1. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP and to a live AC outlet as shown in the figure that follows. Note: The –SS and –FX models do not have the E&M jacks as shown. 2. Connect the MultiVOIP to a PC by using a RJ‐45 (male) to DB‐9 (female) cable. Plug
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Chapter 2 – Installing and Cabling the MultiVOIP c. For a DID connection. (DID Example: DID fax system or DID voice phone lines) Connect one end of an RJ‐11 phone cord to the Channel 1 FXS/FXO connector on the back of the MultiVOIP. Connect the other end to the DID jack. Note: DID lines are polarity sensitive. If the DID line rings busy consistently during testing, you need to reverse the polarity of one end of the connector (swap the wires to the two middle pins of one RJ‐11 connector).
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Chapter 2 – Installing and Cabling the MultiVOIP For DID channels only For any channel on which you are using the DID interface type, you must change the jumper on the MultiVOIP circuit card. DID is not supported on the –SS or –FX models. 1. Disconnect power. Unplug the AC power cord from the wall outlet or from the receptacle on the MultiVOIP unit. 2. Using a #1 Phillips driver, remove the screw (at bottom of unit, near the back‐cover end) that attaches the main circuit card to the cha
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Chapter 2 – Installing and Cabling the MultiVOIP Connecting MultiVOIP to LAN and Telephone Equipment (MVP410/810) To connect the MultiVOIP to your LAN and telephone equipment.: 1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in the figure that follows. The E&M jacks are not present on the –SS and –FX models. Command Modem connector for remote configuration ET HE R NE T CO MMAN D E&M
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Chapter 2 – Installing and Cabling the MultiVOIP c. For a DID connection. (DID Examples: DID fax system or DID voice phone lines.) Connect one end of an RJ‐11 phone cord to the Channel 1 FXS/FXO connector on the back of the MultiVOIP. Connect the other end to the DID jack. Note: DID lines are polarity sensitive. If, during testing, the DID line rings busy consistently, you need to reverse the polarity of one end of the connector (swap the connections of the wires to the two middle pins
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Chapter 2 – Installing and Cabling the MultiVOIP 3. Pull the main circuit card out about 5 inches (the power connection to the board prevents it from being removed entirely from the chassis). 4. Identify the channels on which the DID interface is used. 5. Position the jumper for each DID channel so that it does not connect the two jumper posts. For DID operation of a VOIP channel, the MultiVOIP works properly if you simply remove the jumper altogether, but that is inadvisable because t
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Chapter 3 – Installing Software Setting up your MultiVOIP involves the following tasks: 1. Install the software onto the PC. This step is described in further detail in this chapter. 2. Set values for telephony and IP parameters appropriate for your system. This step is described in detail in Chapter 4. 3. Define phone books that contain the dialing patterns for VOIP calls made to different locations. This step is described in greater detail in Chapter 5. Installing MultiVOIP Software
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Chapter 3 – Installing Software 6. Select a program folder location for the MultiVOIP software program icon. Click Next. Progress windows appear while files are being copied. 18 MultiVOIP® Voice/Fax over IP Gateways
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Chapter 3 – Installing Software 7. In the next wizard panel, select the COM port that the command PC uses when communicating with the MultiVOIP unit. After you install the software, you can re‐set the COM port using the MultiVOIP Software. To do so, from the sidebar menu, select Connection | Settings. Or use keyboard shortcut Ctrl + G. Note: If the COM port setting made here conflicts with the actual COM port resources available in the command PC, the “Error in Opencomm handle” message
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Chapter 3 – Installing Software Configuring for VOIP Communications This section describes how to configure the MultiVOIP so you can use VOIP communications. ● Ethernet/IP ● Voice/Fax ● Interface ● Call Signaling ● Regional ● Phone Book This setup process is followed by an important Save & Reboot step. Other chapters in this guide describe configuration in detail. 20 MultiVOIP® Voice/Fax over IP Gateways
