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Service
This manual is to be used by qualified appliance
technicians only. Maytag does not assume any
responsibility for property damage or personal
injury for improper service procedures done by
an unqualified person.
27” Front Load
Washer
This Base Manual covers general information.
Refer to individual Technical Sheet
for information on specific models.
This manual includes, but is
not limited to the following:
MAH9700AW*
16025909
March 2005
©2005 Maytag Services
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Important Information Important Notices for Servicers and Consumers Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and workmanship go into every product to provide our customers with quality products. It is possible, however, that during its lifetime a product may require service. Products should be serviced only by a qualified service technician who is familiar with the safety procedures required in the repair and who is equipped
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Important Information .................................................... 2 Important Safety Information ......................................... 4 General Information Model Identification .................................................... 8 Serial Label Location ................................................. 8 Model Nomenclature .................................................. 9 Troubleshooting Troubleshooting General Symptoms .........................10 Component Testing Information C
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Important Safety Information when required. Do not do it yourself unless you know how! • To reduce the risk of fire, clothes which have traces To reduce the risk of fire, electric shock, serious injury of any flammable substances such as vegetable oil, or death to persons when using your washer, follow cooking oil, machine oil, flammable chemicals, these basic precautions: thinner, etc. or anything containing wax or chemicals such as in mops and cleaning cloths, must not be put into the washer.
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About Ground Wires Important Safety Information In the event of an electrical short circuit, a ground wire reduces the risk of electric shock by providing an escape wire for the electric current. Standard accepted color coding for ground wires is green To avoid personal injury or death from improper servicing, or green with a yellow stripe. make sure you read and understand the descriptions and Grounding wires and wires colored like grounding wires meaning of various safety symbols, words and la
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Important Safety Information Explanation Polarization–This means that the larger slot must be neutral and the small slot must be at line voltage. Mispolarized–The outlet is incorrectly wired so that the larger slot is at line voltage and the smaller slot is neutral. Grounded–This means the round hole connection is con- nected to earth ground through a connection to the main power panel. Ungrounded–The round hole connection is not complete to earth ground and/or the main power panel. Grounding In
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Important Safety Information ©2005Maytag Services 16025909 Rev. 0 7
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General Information Model Identification Complete registration card and promptly return. If registration card is missing: For Maytag product call 1-800-688-9900 or visit the Web Site at www.maytag.com For product in Canada call 1-866-587-2002 or visit the Web Site at www.maytag.com. When contacting provide product information located on Service rating label. Record the following: Keep a copy of sales receipt for future reference or in Model Number: ___________________ case warranty service i
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General Information Washer Nomenclature M A H 9 7 0 0 A Y W Color W White Brand M Platinum M= Maytag Product Type Listing W 120V-60hz AH Aut = omatic Horizontal Y 240V-60hz Z Canada 240V -60hz Y 220-240 V / 50-60 Hz Marketing Code Feature Content This identifies which 9700 Feature Package version of production the unit is. Trouble Shooting and Diagnostic Guide is located behind the unit taped to the back. ©2005Maytag Services
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Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Place washer into Service Mode and check for diagnostic codes. See Technical Data Sheet taped to rear panel. CN9 pins 1 & 3 = 11.6ohms ±7%, Will Not Start Pins 1 & 2 = 11.6ohms ±7%, Plug cord into live electrical outlet. Check for • Pins 2 & 3 = 11.6 ohms ±7% proper voltage. • Faulty Main Control Board. • Check fu
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Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Board and pump. If LO is displayed, Main Control Board and Door Lock Switch should be checked. • Perform Board Output Test. • Place washer into Service Mode and check • Use high efficiency or low sudsing detergent specially formulated for front load washers. for diagnostic codes 4,18 & 22. • Reduce detergent amount for t
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Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Consumer Information Codes • Disconnect inlet hoses from the Water Valve and clean the valve screens of any debris. If the consumer observes codes on display, see table below. LED Description Diagnostic Noisy and/or Vibration/Walking Display code • Check if the washer was properly leveled and the locking nuts are se
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Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. of any wash cycle without interrupting the cycle. LED Description Diagnostic While in Service Mode, the technician can cancel the Display code current cycle, set a continuous running mode, start a Open door lock variety of special service tests and view diagnostic dL switch with motor 18 displays. running. Door sw
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Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Test or Display Test or Display Press LED to Press LED to Press LED to Press LED to Start Cancel Start Cancel Press N/A Fast Press Power All Diagnostic Rotate Cycle Time- Temperature Off Codes Selector either to start test. direction Down / Press Advance Cycle Count Press and hold Release Rotary Temperature
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Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Fast Time Down Test The “SC” in the display will blink as an indication of While any test or cycle is running in failure, and continue blinking until the quick service Service Mode, pressing the Temperature cycle test has reached the end. Any diagnostic code key will advance the program to the next logged during this tes
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Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. in).While in Service Mode follow chart to check respective function. While in Service Mode follow chart to check respective function. • When the “Rotary Cycle Selector” is set to Selection Function Display “Super Wash” and the “Rotary Cycle Selector” is pressed, the door position will be Rotary cycle Door position “OP”
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Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. • Selector” button is pressed, the Main relay the “Chime” button. This output will attempt to unlock one time, if safe to do so. will be toggled (either from “on” to “off” or from“ off” to “on”). • Pressing the “Temperature” switch pad will lock the door and all the Temperature LED’s • When the “Rotary Cycle Selector” is
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Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. A code generated during the current cycle will be Selection Component Function st displayed with the Spin Indicator LED turned “ON”. If Rotary cycle 1 press no cycle is currently running, a code generated during selector set to Drain Pump nd the previous cycle will be displayed with the Spin Quick Wash. Press Drain Pum
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Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Diag. Description Trigger Action to be Diag. Description Trigger Action to be Code taken Code taken Input signal A key is Display "E2". Go to from water sensed to be "Membrane Pad level Sensor pressed more Check" Check is out of Displays "LE" than 30 connection of Water level 15 Stuck Key 8 range, Go to “No water f
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Troubleshooting Procedures ! WARNING To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing requires power. Diag. Description Trigger Action to be Diag. Description Trigger Action to be Code taken Code taken Tach signal Heater Relay Display "Hr". Heater relay exists without 36 Check signal Replace Machine failure. Motor tach torque not sensed. Control Board. signal exists command or Displays " bE". Displays 25 without when
