Summary of the content on the page No. 1
Telecommunication Systems Division
®
Voice Processing Systems
Stratagy iES32, ES4, ES80,
ES96, ES96R
User Guide
January 2003
Summary of the content on the page No. 2
© Copyright 2003 Publication Information Toshiba America Information Systems, Inc. Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise Telecommunication Systems Division this information publication for any reason, including, but not limited All rights reserved. No part of this manual, covered by the copyrights to, utilization of new advances in the state of technical arts or to hereon, may be reproduced in any f
Summary of the content on the page No. 3
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TE
Summary of the content on the page No. 4
Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than
Summary of the content on the page No. 5
Contents Introduction Organization ..............................................................................................................vii Conventions ..............................................................................................................viii Action/Response Table ........................................................................................ ix Related Documents/Media ......................................................................................
Summary of the content on the page No. 6
Contents Chapter 2 –Getting Started Return Receipt .....................................................................................................11 Future Delivery ...........................................................................................................11 Message Destination Selections .................................................................................12 Personal Distribution Lists ............................................................................
Summary of the content on the page No. 7
Contents Chapter 5 –Manage Mailbox Chapter 5 – Manage Mailbox Change Greeting ........................................................................................................ 54 Create or Record Over a Personal Greeting ........................................................ 55 Select a Personal Greeting ................................................................................... 57 Review a Personal Greeting .......................................................................
Summary of the content on the page No. 8
Contents Appendix B –Fax Printer Driver Appendix B – Fax Printer Driver Configure/Personalize Fax Printer Driver ..................................................................94 Use Fax Printer Driver ...............................................................................................97 SES Fax Client Screen ...............................................................................................98 Schedule Fax for Future Delivery ............................................
Summary of the content on the page No. 9
Contents Appendix G –Using Stratagy ES with a Strata Legacy System Appendix G – Using Stratagy ES with a Strata Legacy System Call Forward ............................................................................................................ 126 Set Call Forward to Stratagy ES ........................................................................ 126 Cancel Call Forward .......................................................................................... 130 Cancel the Programmed Ca
Summary of the content on the page No. 10
Contents Appendix G –Using Stratagy ES with a Strata Legacy System vi Stratagy ES User Guide 01/03
Summary of the content on the page No. 11
Introduction This guide describes the voice messaging capabilities and procedures for making the Stratagy ES and Stratagy iES32 Voice Processing System work for you. Organization This guide is divided as follows: • Chapter 1 – The Grand Tour is an overview of the Stratagy ES system. Topics covered are: features to personalize your mailbox; an explanation of message folders, greetings, types and destinations; special delivery options; and available user options and prompts. Chapter 2 – Gett
Summary of the content on the page No. 12
Introduction Conventions Appendix C – Automatic Speech Recognition contains step-by-step instructions on using the optional speech recognition feature. Appendix D – Unified Messaging with Outlook Integration contains step-by- step instructions on using the optional Unified Messaging feature. Appendix E – Unified Messaging with IP Integration contains instructions on recording and sending a .wav file using Windows® Sound Recorder. Appendix F – Remote User Password Administration for TTS
Summary of the content on the page No. 13
Introduction Conventions Conventions Description Represents telephone buttons. Courier Shows a computer keyboard entry or screen display. “Type” Indicates entry of a string of text. Indicates entry of a single key. For example: Type prog then press “Press” Enter. Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Plus (+) Esc+Enter. Entries with spaces between them show a sequential entry. Example: # + 5. Til
Summary of the content on the page No. 14
Introduction Related Documents/Media Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. Important! Read this User Guide first, then use it with the Quick Reference Guide. Stratagy General Description Stratagy Enterprise Server (ES) Installation & Maintenance Manual Stratagy Enterprise Server Syst
Summary of the content on the page No. 15
The Grand Tour 1 This chapter provides an overview of the system and covers the following general topics: Features to personalize your mailbox Message folders Message types Greetings Special delivery options Message destinations User options User prompts User Tutorial (New User) Stratagy ES User Guide 01/03 1
Summary of the content on the page No. 16
The Grand Tour Overview Overview Stratagy ES manages multiple voice processing functions simultaneously 24-hours-a- day, seven-days-a-week. Your mailbox is always available for callers to leave private voice or fax (optional feature) messages. In addition, you can update your greeting at your convenience or send and receive messages from any touchtone telephone. Callers control their own progress through the system. They no longer have to wait for a person to answer the telephone. If your ext
Summary of the content on the page No. 17
The Grand Tour Overview Stratagy ES User Guide 01/03 3 MAIN MENU Exit User Mode HANG UP PLAY MESSAGES SEND MESSAGES MANAGE MAILBOX Retrieve and Listen to †† E-MAIL MESSAGES Play the next message Enter one of the following: Change Greeting Listen to e-mail message Replay the current message Select ~ for a Personal Greeting Replay the current e-mail message Mailbox number plus Save the current message or for the System Greeting Save the current e-mail message Direct
Summary of the content on the page No. 18
The Grand Tour Features to Personalize Your Mailbox Features to Personalize Your Mailbox The Stratagy ES Voice Processing System offers a variety of features to personalize your mailbox. The following are a few of those features: Mailbox Security Code – Your mailbox has a security code. The code must be entered by you in order to “log into” your mailbox, giving you access to your messages, settings, greetings, etc. (see “Change Your Security Code” on page 22). Name Recording – Your name i
Summary of the content on the page No. 19
The Grand Tour Message Folders Single Message Folder Your messages reside in one message folder. When you access your mailbox, Stratagy ES announces you have “x messages, y is (are) new, z is (are) urgent, w fax(es).” New messages play based on the type (urgent messages play first) and order received (FIFO/LIFO). If no new messages exist, Stratagy ES plays any saved messages in the mailbox. After you play the last message in the folder, Stratagy ES prompts, “End of messages.” You can choose
Summary of the content on the page No. 20
The Grand Tour Message Folders If no new messages exist, Stratagy ES automatically accesses the Saved Message Folder. If you are in the Saved Message Folder, you can toggle back to the New Message Folder by pressing . Saved Message Folder Saved messages consist of messages that: You save by pressing either during or after playing the message. Stratagy prompts, “This message will be saved in the Saved Message Folder.” Stratagy ES automatically saves when you do not press
(delete) aft
