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Panasonic Panasonic
Voice Processing System
Installation Manual
Model No. KX-TVP200
Thank you for purchasing the Panasonic Voice Processing System, Model KX-TVP200.
Please read this manual before installing, customising, or operating the Voice Processing System.
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Thank you for purchasing the Panasonic KX-TVP200 Voice Processing System. We are confident that it will provide your customer or client with many years of dependable service. This Voice Processing System was especially tailored for the environment of your country. For example, it can be configured for English, Spanish, or a third language: System prompts—Recorded by the factory in English User 1 prompts—Record in any language you like User 2 prompts—Recorded by the factory in Spanish These
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Important Information SAFETY REQUIREMENTS Follow all product warnings, cautions, and instructions. Handle the unit carefully. Do not drop or otherwise expose the unit to physical shock. If the unit malfunctions, disconnect the unit from the telephone line and check the line by reconnecting the telephone. If the telephone operates properly, have the VPS repaired by a qualified service technician. Install the unit so that the power cord is not obstructed in any way. Do not connect this u
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The serial number of this product may be found on the label affixed to the bottom of the unit. You should note the serial number of this unit in the space provided and retain this book as a permanent record of your purchase to aid in identification in the event of theft. MODEL NO.: SERIAL NO.: For your future reference DATE OF PURCHASE NAME OF DEALER DEALER’S ADDRESS DEALER’S TEL. NO. WARNING THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. WHEN A FAILURE OCCURS WH
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Note Before you start setting or changing system parameters, we recommend that you turn off the Answer Mode with the OFLN command. While off, the power LED of the VPS will flash and the VPS will not answer any incoming call. After you finish programming, use the ONLN command to turn on the Answer Mode (normal operation). Please see 7.2.1 Off-line Set (OFLN) and 7.2.2 On-line Set (ONLN) for more details. Trademarks HyperTerminal is either a registered trademark or a trademark of HILGRAEVE,
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Precaution FOR YOUR SAFETY PLEASE READ THE FOLLOWING TEXT CAREFULLY. This appliance is supplied with a moulded three pin mains plug for your safety and convenience. A 5 amp fuse is fitted in this plug. Should the fuse need to be replaced please ensure that the replacement fuse has a rating of 5 amps and that it is approved by ASTA or BSI to BS1362. Check for the ASTA mark or the BSI mark on the body of the fuse. If the plug contains a removable fuse cover you must ensure that it is refitted
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How to replace the fuse: Open the-fuse compartment with a screwdriver and replace the fuse and fuse cover. Installation Manual 7
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Table of Contents 1 VOICE PROCESSING SYSTEM OVERVIEW..............................13 1.1 WHAT THE VPS CAN AND CANNOT DO.......................................................... 14 1.1.1 Why Voice Processing? .................................................................................. 14 1.1.2 Basic Operations............................................................................................. 14 1.1.3 VPS Limitations.................................................................
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3.1.1 DPT or Inband Signalling?...............................................................................50 3.1.2 Why Integration is Important............................................................................50 3.1.3 How the VPS and the PBX Communicate.......................................................50 3.1.4 PBX Requirements for Integration...................................................................51 3.2 PBX PARAMETERS AND PORT SETTINGS...............................
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5.1 STARTING UP ................................................................................................... 106 5.1.1 Before Programming..................................................................................... 106 5.1.2 Quick Setup .................................................................................................. 106 5.1.3 Starting the Quick Setup ............................................................................... 107 5.2 PORT SETTING OPTIONS......
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7.2.6 Error Log Display (ELOG) .............................................................................151 7.2.7 Saving the System Data to the Backup Device (SAVE) ................................153 7.2.8 Loading New or Saved Data to the VPS (LOAD) ..........................................155 7.2.9 Print All of the VPS Parameters (GPRN).......................................................156 7.2.10 Program Version Display (VERS)...........................................................
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B6.5 Prompt Setting .............................................................................................. 251 B6.6 System Caller Name Announcement............................................................ 252 B6.7 Other Parameters ......................................................................................... 253 B7 SYSTEM ADMINISTRATION—HARDWARE SETTINGS................................. 264 B7.1 RS-232C Parameters.............................................................
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Section 1 VOICE PROCESSING SYSTEM OVERVIEW Installation Manual 13
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1.1 WHAT THE VPS CAN AND CANNOT DO 1.1 WHAT THE VPS CAN AND CANNOT DO 1.1.1 Why Voice Processing? The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left. Subscribers may send and transfer messages to other subscribers within the system. The VPS is easy to use, helping callers through the system with step-by-step voice prompts. Unlike handwritten messages or th
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1.1 WHAT THE VPS CAN AND CANNOT DO 1.1.3 VPS Limitations The VPS does not support: UCD functions UCD (Uniform Call Distribution) is a service that distributes calls evenly among extensions; when all extensions are unavailable, it returns to callers to say that all extensions are busy. Calls can be forwarded by the VPS to the KX-TD500/1232/816 floating number of a UCD group. The call then rings at the next available phone. The VPS supports UCD functions with very limited capabilities. Because
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1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2 SYSTEM ADMINISTRATION, MANAGEMENT, AND USE 1.2.1 System Administration System Administration is accomplished by the installer using terminal emulation software. It concerns setting and changing system parameters and diagnosing system problems. 1.2.2 System Management Two system functions are performed by the customer: System Management and Message Management. System Management concerns changing system parameters through the System Manager’s
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P Panasonic anasonic 1.3 SYSTEM BASICS 1.3 SYSTEM BASICS 1.3.1 General The VPS is initially configured with approximately 32 h of storage, and can be expanded to support 12 ports. 1.3.2 System Components Main Cabinet RS-232C Connector Earth Terminal Fuse and fuse rating AC Inlet Power Switch Power Indicator Note EIA port is at SELV. Inside View of the Main Cabinet Earthing Strap SLOT 3 Slots For SLOT 2 Optional Port SLOT 1 Cards Rotary Switch 3.5 "Hard Disk Drive Ferrite Core Power Indicator P
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1.3 SYSTEM BASICS Note Ports 1-12 are at TNV. System Components Power Indicator: Indicates the system status: when flashing, the system is off-line (not ready to receive calls). RS-232C Connector: Connects an ASCII or VT terminal to the VPS that is necessary to program the system. Earth Terminal: Should be connected to an earth source with less than 1 resistance. Fuse: Protects the system from power line surges and should only be replaced with the same type. Please see the fuse socket on the c
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1.3 SYSTEM BASICS KX-TVP204 transmits and receives ONLY digital signals with a Panasonic KX-TD Digital PBX. The DSP has the same features as the KX-TVP102. MODE (Rotary Switch): (Check the status of this switch only at start-up.) Provides the following additional functions: Table 1-1 Position Additional Function 0 Normal setting. 1 Initialises RS-232C parameters. RS-232 default parameters: 9,600, N, 8, 1 2* Auto Configuration is automatically completed and all ports are set for Automated Atte
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1.3 SYSTEM BASICS Note: The actual Hard Disk Drive mounted on your VPS may look different from the one shown in the corresponding illustration provided in the beginning of this section. CPU Board: (One/system) Main processing unit for the system. Comprised of central microprocessor, ROM, dynamic RAM, system controller, Rotary Switch, and an RS-232C interface. 1.3.3 Which Phone Systems are Compatible? We recommend integration with the following Panasonic phone systems: Panasonic KX-TD500 Pa
