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MITEL
NUPOINT UNIFIED MESSAGING
USER GUIDE
RELEASE 6.0
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted ® by Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to in
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Table of Contents Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Your Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Your Telephone . . . . . . . . . . . . . . . . . . . . . .
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Messaging User Guide Future Delivery Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Record-A-Call Optional Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Recording while on a Two-Party Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Recording Using Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Table of Contents Install the Outlook Client Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 NuPoint Unified Messaging Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Multimedia Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Configure the NuPoint Account Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Messaging User Guide vi
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Introduction Introduction About Your Voice Mail ® Mitel NuPoint Unified Messaging™ (UM) allows you to manage your voice mail, Record-A-Call ® ® (RAC), fax, and Microsoft Outlook email messages from a touch-tone phone as well as from your PC. Voice mail, Record-A-Call, fax, and email are all "messages" that are accessible through your voice mailbox and that you access using a menu system. The Voice Mail menu provides access to most of the voice mailbox features and options including fax mess
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Messaging User Guide Your Telephone Before using the voice mail features of your system, familiarize yourself with your telephone. • Message key - Used to call the NuPoint UM Voice system and access your mailbox. • Keypad - Used to make menu selections within the voice mail system. • Message light - Used to indicate when you have new voice messages in your mailbox. • Softkeys - Used to select many of the voice mail menu options. To select a menu option that appears in the telephone display, you
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Accessing Your Mailbox Accessing Your Mailbox All of your voice messages will reside in your personal "mailbox", which is passcode protected. Your System Administrator will assign you a temporary passcode to use the first time you access your mailbox. How you log into your mailbox will depend on whether you’re calling from inside or outside your company. Inside Your Company From Your Own Extension 1. Dial the internal NuPoint UM Voice access number. 2. Enter your passcode when prompted. From
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Messaging User Guide Setting Up Your Mailbox When you access your mailbox for the first time, a user tutorial automatically activates. This tutorial guides you through your first mailbox session, explains how to record a greeting and your name, and prompts you to change your temporary passcode. Tip: After playing or sending messages, the system may return you to a previous menu with different options than the menu you were just using. Menu Overview For an illustration of the menu overview, re
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Setting Up Your Mailbox Passcode You will always be prompted for your passcode before accessing your mailbox. The first time you access your mailbox, you will use the temporary passcode assigned by the System Administrator. During the tutorial, you will be prompted to change your passcode to a number containing 4 to 10 digits. Define a passcode that you can easily remember, but do not select an obvious code like "1234". Note: Passcodes are required only if you wish to protect your privacy; y
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Messaging User Guide Playing Messages When you access your mailbox to retrieve your messages, the system tells you how many messages you have ("You have 2 urgent messages and 2 unplayed messages."). For Advanced Unified Messaging (UM) users with the Text-to-Speech (TTS) option, the system tells you how many voice mails and emails you have ("You have 2 unplayed messages, 1 saved message, 3 unplayed emails, and 1 saved email). You access voice mails and emails from separate menus. After the m
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Playing Messages While Listening to a Message At any time during message playback you can Press this key, OR Press this softkey To perform this action More then Pause Pause the message for 30 seconds. ← Move back five seconds within the message. Æ Move forward five seconds within the message. Skip Skip to your next message. More then Play Return to the beginning of your previous message. Note: You may not have access to all of the options above, depending on how your mailbox is configured. Cons
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Messaging User Guide Press this Press this softkey To perform this action key, OR Answer (with to answer by voice mail (as above) Dial-back option enabled) to dial-back the caller and then delete the message. to dial-back the caller and then keep the message. Give Give the message to another mailbox, distribution list, or off-system telephone number. The system will also give you the opportunity to record additional comments before sending the message to someone else. When you have a
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Making Messages Making Messages To make a message, you must first access your mailbox by calling the system access number and entering your passcode. You can then make a voice message before or after listening to any unplayed messages in your mailbox. Remember that you can address your messages to other mailboxes, distribution lists, and off-system telephone numbers. Making a Voice Message Recording a voice message 1.Press or the Make Message softkey to make a message. 2. Enter the recipient
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Messaging User Guide Press this Press this To perform this action key, OR softkey Review Replay the message. End Record Access message addressing options such as urgent delivery, future delivery, confidential, and return receipt. Once you have selected from these options, press or the Send (or Exit) softkey to send your message and exit to the main menu. Note: If you regularly send messages to multiple users, consider creating personal distribution lists to make addressing your messages eve
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User Options User Options The user options menu allows you to listen to the user tutorial, change your greetings, record your name, and define your password, create voice mail distribution lists, and select call scheduling options. Accessing User Options and User Tutorial Press or the Options softkey to access user options from the main menu. You can press at any time to go through the user tutorial again. Greetings, Name and Passcode When you first set up your mailbox (see “Setting Up Your
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Messaging User Guide Distribution Lists A distribution list allows you to record a single message and then send it to a large number of people without addressing them each individually. You can use distribution lists whenever you make a message, or give a message to someone else. Creating or Modifying a Distribution List 1.Press or the Dist Lists softkey from the user options menu. 2. Enter the number of the distribution list, ensuring the first digit is always zero (0). 3. Press to record a
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User Options • press to cancel this wakeup call. • press to change the time. 4. To cancel all wakeup calls, press . 5. To exit to the User Options menu, press . Pager Paging allows you to define a schedule so that when a message arrives in your mailbox, NuPoint UM Voice notifies your pager. 1. From the user options menu, press to reach Call Schedule Options. 2. At the Call Schedule Options menu, press to reach Paging. 3. At the Paging menu, select an option: • press to review the sch
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Messaging User Guide Future Delivery Audit Future Delivery Audit allows you to audit any message scheduled for future delivery. You can schedule delivery of any message up to 365 days in the future using the message addressing options menu. See “Sending a Message when You Have Finished Recording” on page 9. 1. From the user options menu, press to reach Call Schedule Options. 2. At the Call Schedule Options menu, press to reach Future Delivery Audit. 3. At the Future Delivery Audit menu, s
