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Octel Unified Messenger
Concepts and Planning Guide
101-1620-005
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Your comments on this document are welcome. They can assist us in improving our products. Please address comments to: Unified Messenger Documentation Team Lucent Technologies, Octel Messaging Division 1001 Murphy Ranch Road Milpitas, CA 95035-7912 USA +1 408-321-2000 http://www.octel.com/um E-mail: unified.messenger@octel.com This software is the property of Lucent Technologies Octel Messaging Division, formerly Octel Communications Corporation, and may not be used without a valid writ
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Preface Overview This guide provides: n Guidelines for planning and sizing a new installation. n A description of the hardware and software components of Octel Unified Messenger. n The concepts underlying Octel Unified Messenger, including voice mail domains, addressing, client and server operations, and telephony concepts. Audience This guide is intended for use by anyone recommending, purchasing, or installing Octel Unified Messenger. Readers should be familiar with the concepts and opera
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Octel Unified Messenger Concepts & Planning Guide Octel Unified Messenger documentation See the following documentation for more information about Octel Unified Messenger: Installation Guide, 101-1621-005 Provides information on the installation process. Available on the Octel Unified Messenger CD-ROM. Administrator’s Guide, 101-1618-005 Provides information on administering the Octel Unified Messenger system. Available on the Octel Unified Messenger CD-ROM. Subscriber’s Reference Guide, 101-
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Preface Unified Messenger Online Support For Octel Unified Messenger support, contact your Octel Unified Messenger support representative. For important, up-to-date information on Octel Unified Messenger, see the Readme file available on the Octel Unified Messenger CD-ROM. Conventions The following conventions are used in this guide: Convention Description ALL Filenames and extensions, directory names, paths, CAPITALS and acronyms. Initial Capitals Names of applications, programs, menu items,
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Contents Chapter 1 Introducing Octel Unified Messenger Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3 The unified mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4 Telephone
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Octel Unified Messenger Concepts & Planning Guide Hardware and software requirements for Octel Unified Messenger servers . . . . . . . . . . . . . . . 2-10 Evaluating the additional load on Microsoft Exchange servers. . . . . . . . . . . . . . . . . . . . . . . . . 2-12 Evaluating the additional network traffic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 Using Octel Unified Messenger via slow network connections. . . . . . . . . . . . . . . . . . . . .
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Contents Addressing OctelNet messages to Octel Unified Messenger recipients . . . . . . . . . . . . . . . . .5-7 Providing single-site interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8 Automatic mailbox forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8 Chapter 6 Connecting with the PBX and establishing security rules Connecting with the PBX . . . . . . . . . . . . . . . . . .
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PART 1 CONCEPTS
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1 Introducing Octel Unified Messenger This chapter introduces Octel Unified Messenger and discusses the following topics: n Octel Unified Messenger product features. n The “unified mailbox” concept. n Networked components of the Octel Unified Messenger environment. n Benefits of using Octel Unified Messenger. 101-1620-005 1- 1-1 1
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Octel Unified Messenger Concepts & Planning Guide Introduction Today e-mail, voice mail, and fax are established as strategic, enabling technologies at companies large and small. As a result, people are receiving both a larger volume and more types of messages than ever before. However, each kind of message typically requires its own access medium (telephone, personal computer, or fax device) and support structure (capital equipment, management tools, and service procedures). The task of r
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Introducing Octel Unified Messenger Product features OMD uses the next-generation client/server messaging system Microsoft Exchange Server to deliver a truly unified messaging architecture that meets the mission-critical demands of even the largest organization. Specific features of Octel Unified Messenger include: n A single unified view of messages using the Exchange Server mailbox. n Telephone access to the Exchange Server mailbox. n Fax, voice, and e-mail management using personal folder
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Octel Unified Messenger Concepts & Planning Guide The unified mailbox For each Octel Unified Messenger subscriber, all voice mail, telephone answering, e-mail, fax, and data messages (including documents and forms) are stored in the unified mailbox. Messages can be viewed, listened to, stored, or retrieved using either telephone, PC, or fax. Figure 1-1 shows the concept of the unified mailbox. Figure 1-1. Unified mailbox 1 2 3 1PC 2 Telephone 3Fax 1-4 101-1620-005
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Introducing Octel Unified Messenger Telephone user interface Subscribers can access their unified mailbox from a telephone user interface to do the following: n Send and receive voice messages. n Play back voice messages. n Listen to e-mail messages, using TTS conversion. n Forward fax messages to other recipients or to a fax device for printing. n Store, delete, reply to, or forward e-mail, voice, or fax messages. n Print e-mail messages on a fax device. PC user interface Subscribers can acc
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Octel Unified Messenger Concepts & Planning Guide Networked components Figure 1-2 shows the networked components of the Octel Unified Messenger environment. Figure 1-2. Octel Unified Messenger networked components 4 1 8 5 7 2 3 9 6 1PBX 2 Telephone user interface 3 Fax (optional) 4 Octel voice server 5 Fax server (optional) 6 PC user interface 7LAN 8 Octel tracing server 9 Microsoft Exchange server Microsoft Exchange Server The Microsoft Exchange server is a Windows NT-based system that conta
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Introducing Octel Unified Messenger Voice server The voice server is a Windows NT-based system that is the integral link between the LAN and the telephone network. It performs the following functions: n Answers PBX-forwarded telephone calls. n Plays personalized greetings. n Records messages. n Sends compressed message files to subscriber mailboxes for storage. n Retrieves stored messages for playback through the telephone or through multimedia. n Provides the capability for TTS conversion
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Octel Unified Messenger Concepts & Planning Guide can generate reports summarizing voice mail activity using the Octel Unified Messenger Reporting Tool application. Fax server The fax server is a third-party component to which the voice server delegates all functionality related to sending and receiving faxes. For more information on third-party fax server compatibility with Octel Unified Messenger, see “Octel Unified Messenger interoperability with third-party fax servers” on page 2-20. Oc
