Avaya Distributed Office Voice Mail user manual

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IP Telephony
Contact Centers
Avaya Distributed Office
Mobility
voice mail Quick Reference
Services
Guide
03-602108
Issue 2
May 2008
This guide explains how to use Avaya Distributed Office voice mail.
Logging in from an onsite location
1. Enter the Distributed Office voice mail extension, ____, to access
the voice mail system.
2. Identify your mailbox:
- From your own telephone extension press#.
- From another telephone extension, enter your extension, and
then press#.
3. Enter your Password,

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avaya.com 2 Options After you log in, choose an option: Press For 1 Recording and sending messages. 2 Listening to messages 3 Recording or deleting a Personal Greeting 4 Changing your Personal Operator 5 Personalizing your mailbox. 6 Using Outcalling 8 Choosing Call Answer Mode *8 Transferring to another extension Your messages - To skip the message, press#. The message will remain as “new” About message categories until you listen to the body. You can assign Priority, Private, and - To repla

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3 Responding to messages - Enter the extension of an a recipient, then press#. 1. After the recorded message plays, press1 to respond to the recorded - To use your Personal Mailing message. Lists, press*5 Then enter the Mailing List number (from 2. Choose an option: 1 to 10). Then press#. - To reply to the sender by voice - To use the Directory to add an mail, press1. Go to step 3. extension, press*2. (See Note: the sender must have a Using the Directory to find an mailbox in the sy

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avaya.com 4 6. Choose an option: - To approve your name, press#. - Enter the extension of an a recipient, then press#. - To play back your name, press23. - To use your Personal Mailing Lists, press*5 Then enter the - To re-record your name, Mailing List number (from 1 to press21. 10). Then press#. Recording or deleting a Personal - To use the Directory, press*2. Greeting (See Using the Directory to find an extension by name) You can have one or two different Personal Greetings for eac

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5 - To play back your greeting, 4. Press3 to review or modify Mailing press23. Lists. The system announces the number - To re-record your greeting, of entries in the first Mailing List. press21. 5. Choose an option: - To delete the greeting you just recorded, press*3. - To review or modify the list, press1. Go to step 7. Creating mailing lists - To delete the list, press*3. Use Mailing Lists to send messages to multiple mailboxes without entering - To skip to the next list, each extensio

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avaya.com 6 4. Chose an option: 3. Press4 to change your password. - Note: Not all of these options may 4. Enter the new password, and press#. be available on your system. - To select the primary language 5. Confirm the new password, and (Mailbox language 1), press1. press#. - To select the secondary language 6. Press# when you finish. (Mailbox language 2), press2. Choosing Call Answer Mode - To select the primary language TTY (Mailbox language 1), Call Answer Mode determines whether pres

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7 - To disable TTY support, press2. - To change or add an Outcalling number, press1. Go to Step 6. 5. The new status is announced. - To delete the Outcalling number, Using Outcalling press*3. - To keep the Outcalling number About Outcalling and return to the Outcalling With Outcalling, voice mail calls the menu, press#. numbers which you have programmed 6. Enter the Outcalling number and to signal that a new message has arrived wait five seconds for the system in your mailbox. You can

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Legal disclaimer For full legal page information, please see the documents, Avaya Support Notices for Software Documentation, 03-600758, and Avaya Support Notices for Hardware Documentation, 03-600759. These documents can be accessed on the Web site, support.avaya.com. On the Web site, search for the document number in the Search box. COMMUNICATIONS AT THE HEART OF BUSINESS avaya.com