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Contents
General Description
Installation
Programming
- DCS Compact MMCs
- DCS 50si MMCs
User Guide
Index
SVMi-4 TECH-01 12/00
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How to use this online manual How to use this online manual This manual provides detailed information on how to use the SVMi-4 plug in voice mail and auto attendant card for the DCS Compact and DCS 50si. It has been subdivided into the following sections: general description, installa- tion, programming, user guide, and index. To navigate in this manual do one of the following: Go to the next page. Go to the previous page. Go to the home page. Go to the index. Go to the help. Go to the search co
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How to use this online manual Note: For best results when viewing the screen captures of the SVMi-4 programming options, increase the magnification level of the page to 200% by using the magnification box at the bottom of the window. How to print this online manual This manual was designed for online viewing, but if you prefer to print it do the following: 1. Use File > Page Setup to set general printing options. The available options will vary with different printers and drivers. See your prin
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Contents - Page 1 Contents GENERAL DESCRIPTION Overview The SVMi-4 System Auto Attendant Voice Mail Hardware Description Main Board Memory Upgrade Key Back Up Adapter Software Features Feature List Feature Descriptions - System Features - Auto Attendant Features - Voice Mail Features - Administration Features
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Contents - Page 2 INSTALLATION System Capacities DCS Compact DCS 50si Hardware Description SVMi-4 Main System - Serial Port - Memory Connector - Reset Button - Upgrade Key Socket - Back Plane Connectors - Memory Access LED - Run Status LED - Port Status LED - Memory - Upgrade Key How to Upgrade
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Contents - Page 3 Installing the SVMi-4 System Inspection Installation SVMi-4 / DCS Set Up Testing the Hardware PROGRAMMING System Administration The Subscriber The System Administrator The Applications Administrator Programming Methods The Screen Interface - Knowledge Requirements - Equipment Requirements - Connections - Using the Screen Interface Logging In Getting Help Navigation
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Contents - Page 4 DTMF System Administration Adding and Removing Subscribers Recording System Greetings Changing the Operating Mode Programming Categories Subscriber Options SVMi-4 Administration Options DCS Related Options - MMC Listing for the Compact MMC 110 MMC 207 MMC 308 MMC 309 MMC 408 MMC 501 MMC 601 MMC 701 MMC 722 MMC 723 MMC 724 MMC 727 MMC 740 MMC 741 MMC 745 MMC 746 MMC 747 MMC 748 MMC 749 - MMC Listing for the DCS 50si MMC 110 MMC 207 MMC 308 MMC 309 MMC 408 MMC 501
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Contents - Page 5 MMC 740 MMC 741 MMC 745 MMC 746 MMC 747 MMC 748 MMC 749 Back Up and Restore - SVMi-4 Directory Structure Programming Reference System Main Menu - Open Block Table - Subscriber List - System Wide Parameters - Voice Studio - Operating Utilities - Port Activity - Site Information - Status Screen Block Tables - Bye Block - Directory Block - Extension
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General Description - Page 6 - Mailbox - Menu Block - Station Block USER GUIDE INDEX
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General Description - Page 7 General Description OVERVIEW The SVMi-4 System The SVMi-4 is a self contained plug in voice mail and auto attendant card for the DCS compact and DCS 50si. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity. The SVMi-4 May act as an Auto Attendant system only, a Voice mail system only or both. Out of the box the SVMi-4 can handle 2 calls simultaneously. It can be easily upgraded to handle up to 4 calls simultaneously
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General Description - Page 8 Auto Attendant The SVMi-4 Auto attendant works by automatically answering calls and playing a custom greeting to the caller along with some dialing instructions. The caller may then press digits on the keypad to direct the call to the appropriate person or department. The SVMi-4 Auto attendant replaces or works in conjunction with your system operator by answering calls with a pre recorded greeting, and offering the caller a several possible dialing options including
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General Description - Page 9 HARDWARE DESCRIPTION Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi-4 has no moving parts. This adds to the robustness and reliability. All the custom speech prompts and callers messages are stored in digital form on static memory. This memory is faster and more reliable than con- ventional disk drives. Main Board (Included) This is a self contained voice mail system on a plug in card designed to work exclusively with the DCS Compact and DC
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General Description - Page 10 Upgrade Key Memory Upgrade Key (Optional) The upgrade key is a small hardware device with some unique properties. When it is installed in the SVMi-4 Card it increases the number of available ports from 2 to 4, and the number of mailboxes from 16 to 32. The SVMi-4 card can not be expanded beyond 4 ports and 32 mailboxes. This upgrade key is necessary to use the SVMi-4 in the DCS 50si. The 2 port upgrade key for the SVMi-4 card is available only from SAMSUNG.
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General Description - Page 11 Back Up Adapter (Optional) The Back up adapter allows the removable memory card to be installed in the PCMCIA card slot of a Laptop PC. When this is done a back up may be made of the customer database. This item is avail- able from www.sandisk.com or Insight direct. Back Up Adapter
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General Description - Page 12 SOFTWARE FEATURES The software for the SVMi-4 is installed at the factory. All that is needed is for it to be customized to meet the individual requirements of each installation, In some cases even this may not be necessary. The SVMi-4 software comes equipped with many useful features to fit a wide range of call processing requirements. Feature List System Features - Caller ID Compatible - Expandable - Keyset Display and Soft Key Support - MOH Supply - Proprietary
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General Description - Page 13 Auto Attendant Features - Alphabetic Directory - Audiotext - Auto Attendant Routing - Automatic After Hours Answering - Camp On Support - Direct to Mailbox - Holidays and Special Events - Incoming Call Overflow - Interruptible Voice Prompts - Multiple Call Handling - Operator Access Voice Mail Features - Answer Machine Emulation - Auto Log In - Auto Forward - Broadcast - Call Back - Call Forward to Voice Mail - Date and Time Stamp
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General Description - Page 14 - External Number Notification - External Pager Notification - Individual Mailbox Greeting - Individual Mailbox Name - Individual Mailbox Password - Message Counter - Message Delete - Message Fast Forward - Message Forward with Append - Message Pause - Message Play Order - Message Replay - Message Reply - Message Retrieve - Message Rewind - Message Save - Message Send - Message Scan - Message Skip - Message Undelete - Message Waiting Light Indication - New / Old Sel
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General Description - Page 15 - One Touch Access - Personal Mailbox Administration - Personal Greetings - Quick Memo / Direct Messaging Administration Features - Activity Display - Administrators Mailbox - Automatic Setup - Back Up and Restore - Default Operation - Password Security - Programming – On Site or Remote - Subscriber Database - Voice Prompted Programming - Voice Studio
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General Description - Page 16 Feature Descriptions SYSTEM FEATURES Caller ID Compatible If you subscribe to central office based caller ID, the SVMi-4 is compatible. Just as the Caller ID data appears on DCS keysets, so the same information is saved in your voice mail box for each message you receive. This can be used for call back or simply to identify the caller. Expandable The SVMi-4 can be easily field upgraded from 2 ports and 16 mail- boxes to 4 ports and 32 mailboxes by using a hardware u
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General Description - Page 17 Proprietary Design The SVMi-4 is designed to work specifically with the DCS 50si and the DCS compact. This allows tighter integration with the phone sys- tem and allows for enhanced features like Call Record and Answer Machine Emulation and Display and soft key support not normally available third party voice mail / auto attendant systems. Recordable System Prompts Although the SVMi-4 contains all the spoken prompts to provide an operational system, some people may
