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MX-ONE™ Messaging Voice Mail 4.2
Telephone User Interface
User Guide
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OB40_TUI_guide_cover_EN.qxp 23/6/05 4:45 pm Page 3 MX-ONE Messaging Voice Mail 4.2 USER GUIDE Copyright © 2008. Aastra Telecom Sweden AB. All rights reserved. This document contains proprietary information which is protected by copyright. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, or translated into another language, without prior written
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Table of Contents Contents Page Table of Contents...................................................................... 1 Welcome ................................................................................... 2 How to use this Guide............................................................... 3 Introduction to the Telephone User Interface ........................... 4 General Information ............................................................ 4 Getting Started .......................
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Welcome Welcome to MX-ONE Messaging Voice Mail, the unified messaging application from Aastra. With Messaging Voice Mail, you can access and manage all your messages - voice, fax, and e-mail - in a single telephone call. This user guide introduces the advanced messaging fetures of Messaging Voice Mail using the Telephone User Interface (TUI) – the interface you access whenever you call into your mailbox by phone. You can begin using the Telephone User Interface immediately once your mailb
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How to use this Guide To use this guide, find the procedure you want in the Table of Contents. The first part of each section contains general information about the features available. The next pages show the keystrokes for each feature. To quickly use a feature, follow the path that starts at the top of the required feature and move down through the keys shown. When options are given you can skip down the list to the desired feature. Tips to help enhance your use of the various Messagin
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Introduction to the Telephone User Interface General Information The Messaging Voice Mail Telephone User Interface allows you to manage the following message types: •Voice •Fax •E-mail Note: Fax and e-mail are optional features which may not be available on your system or to all users on the system. Message management features Away from the office, the telephone is the most convenient tool for managing messages. On the road, the telephone is the most common and readily available device for
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Introduction to the Telephone User Interface The Messaging Voice Mail Telephone User Interface offers several additional features. Separate message queues, the ability to access messages by type and urgency, and group processing are just a few of the powerful and time-saving features that streamline your message management load. Call from any telephone to hear how many messages await you, who they are from, when they were received, and the priority status of each message. Save or delete a
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Introduction to the Telephone User Interface • Listen to your incoming e-mail text message as Messaging Voice Mail reads them to you over the telephone using text-to-speech conversion. Use the same playback functions of voice mail including start/ stop/resume, backup, advance, control the speed and volume of message playback, etc. • View your incoming e-mail text messages or fax messages by forwarding them to any fax machine. • Reply to any of your incoming messages (e-mail, fax, or voice)
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Getting Started Getting Started Messaging Voice Mail can automatically guide new users through the process of setting up their mailboxes. However, if you are not guided through this process, follow these steps to record your name and personal greeting and set your security code. It is important that you set up your mailbox before using Messaging Voice Mail. Note: Each Messaging Voice Mail system may be configured differently so check with the system administrator for exact setup instructi
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Getting Started Enter your security code The first time you access your mailbox, your security code may be set to the system default security code. If the setup tutorial is configured for your mailbox, you will be automatically walked through changing your security code and recording your name and greeting. Otherwise, follow the next three steps to set up your mailbox. Step 1. Change your security code Access your subscriber mailbox As described on previous page. Press to access PhoneManag
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Getting Started Confirm the new security code by entering it again and press Messaging Voice Mail tells you that your security code has been changed. Step 2. Record your name to identify your mailbox Having changed your security code you will be returned to the Personal Options menu. From this menu: Press to record your name When recording your name, do not include an introduction such as “Hello, this is...”. Messaging Voice Mail already provides you with an introduction. Press to begin r
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Getting Started Step 3. Record greetings for your mailbox Messaging Voice Mail lets you have two different in-office greetings: • Standard greeting - when you are in the office but away from your desk. • Busy greeting - when you are on the telephone. Having recorded your name you will be returned to the Personal Options menu. From this menu: Press to record a personal greeting Press to record the greeting to be used when your line is busy Note: This feature may be restricted or not availab
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Getting Started Options: After recording your greeting, you can: Press to review your greeting Press to delete your greeting and start over When satisfied, press to save the recording Press to cancel and exit to the Personal Options menu, without saving the recording Once you have recorded your greeting you must exit PhoneManager. Press to exit PhoneManager You are now ready to use Messaging Voice Mail. You can exit the system at this point or use the Quick Reference Card and begin exploring
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Message Handling Handle Incoming Messages Each time you access your mailbox, Messaging Voice Mail tells you how many new and saved messages you have. There are a number of options to choose from when handling these messages. For example, you can: • Listen to voice messages, voice comments attached to a fax message, and e-mail text messages (text-to-speech conversion). • Save or delete messages. • Retrieve deleted messages. • View a fax or e-mail text message by forwarding it to a fax mac
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Message Handling Press to access e-mail messages Press to access messages from outside callers Press to access messages from a specific mailbox Press to access all messages Options: Once you have selected the type of message to be accessed you can perform a number of actions on your selection: Press to pause or resume listening to a message While paused you can also: • Increase speed by pressing 4 or reduce speed by pressing 7, one or more times. • Increase volume by pressing 6 or reduce vol
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Message Handling Press to save the message for future reference Keep in mind your system’s message retention time limit. Press to review the message again Press to skip to the next message Press to reply while listening to the message • Record a reply to the sender by pressing 2 or to another subscriber by pressing 1. • Transfer to the sender by pressing 3 (if the sender is inside the organisation) or 4 (if the sender is outside of the organisation). Press to advance 5 seconds Advances throug
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Message Handling Access selected messages Access your subscriber mailbox Press to access selected messages Options: Choose one of the following options: Press to listen to the selected messages While listening to the selected messages you can perform a number of actions on your selections, as previously described in “Listen to New or Saved Messages: Message type and options”. Press to forward a group of messages Press to delete a group of messages Press to save a group of messages User Guide
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Message Handling Create New Messages You can quickly create (record) and send a message to one or more subscribers with a few simple steps. A number of options let you control your recording session and your message’s delivery. For example you can: • Create and send a new voice message to one or more subscribers. • Review and edit the message as you are recording. • Delete the message and start over. • Set urgent status so the recipient knows the message is urgent. • Specify future deliver
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Message Handling When reviewing your message you can back up through the message in 5-second increments. Press to delete the message you are recording and start again Press to send your message To send the message to more than one person follow the voice instructions. Press to review your message before sending Press to advance 5 seconds When reviewing your message you can advance through the message in 5-second increments. Press to access the message routing options You can choose from the
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Message Handling Forward to a Fax Machine (Fax Number) Printing an e-mail or fax message on a fax machine You can print an e-mail or fax message by forwarding it to a fax machine. Messaging Voice Mail allows you to print at any time and at any fax machine. However, to use this feature, your MX-ONE Messaging system must be equipped with a fax server. To print an e-mail message: Access your subscriber mailbox Press to listen to new messages OR Press to listen to messages by type (if configured
