Summary of the content on the page No. 1
Aastra Model 6867i SIP IP Phone
User Guide
Release 3.3.1 SP3
41-001524-00 REV00 – 04.2014
Summary of the content on the page No. 2
Software License Agreement Aastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by cop
Summary of the content on the page No. 3
Content Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Summary of the content on the page No. 4
Content Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Line and Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Summary of the content on the page No. 5
Content Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Summary of the content on the page No. 6
Content Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Star Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Summary of the content on the page No. 7
Welcome The Aastra 6867i is a 9-line SIP phone designed for power users who demand a lot from both their phones and their networks. The Aastra 6867i provides remarkable HD wideband audio and an enhanced speakerphone that utilizes dual microphones and advanced audio processing to achieve richer and clearer handsfree conversations. Supporting today’s high speed networks through dual Gigabit Ethernet ports, the 6867i offers a large color LCD display, 6 programmable soft keys, 4 programmable con
Summary of the content on the page No. 8
Welcome Requirements The 6867i requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 6867i phone • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS) • Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended) • Category 5/5e straight-through cabl
Summary of the content on the page No. 9
IP Phone Keys Key Panel The following sections describe the various 6867i phone key functions and how they can help you make and manage your calls and caller information. 6867i Handset Line/Call Appearance Keys High Quality Speakerphone Speaker/Headset Key Message Waiting Indicator Directory Key Goodbye Key Navigation Keys/Select Button Hold Key Transfer Key Options Key Conference Key Mute Key Presence Key Volume Control P
Summary of the content on the page No. 10
IP Phone Keys Key Description The following table describes the keys on the 6867i: Key Description Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Hold Key - Places an active call on hold. To retrieve a held call, press the Hold key again or press the Pickup softkey offered on the display. For more information, see “Placing a Call on Hold” on page 110. Options Key - Accesses services and options to customize your
Summary of the content on the page No. 11
IP Phone Keys Key Description Conference Key - Begins a conference call with the active call. For more information, see “Conferencing Calls” on page 116. Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed infor- mation about the selected contact. For more information see “Presence Key” on page 56. Left Softkeys - 6 programmable keys that allow you to easily perform up to 20 specific functions and access enhanced services provided by t
Summary of the content on the page No. 12
IP Phone Keys Dialpad Keys The 6867i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6867i phone dialpad includes the following: Dialpad Key Description 0Dials 0 Dials the Operator on a registered phone 1 Dials 1 2 ABC Dials 2 When entering text, this key enters A with one press, B with two presses, and C with three presses 3 DEF Dials 3 When entering text, this key enters D with one press, E with two presses, and F wi
Summary of the content on the page No. 13
Getting Started The 6867i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6867i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The phone displays the following startup screens. The
Summary of the content on the page No. 14
Getting Started Important! Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information. If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. When the configuration update is complete, the phone displays the following screens and then displays the Home screen. 8 41-001524-00 REV00 – 04.2014
Summary of the content on the page No. 15
Getting Started Network Connected/Network Disconnected If your phone successfully connects to the network the phone will go directly to the Home screen. If your phone did not successfully connect to the network, the Network Disconnected prompt appears on the display and the telephone status light turns on. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and remove the Network Disconnected prompt from
Summary of the content on the page No. 16
Getting Started UI Overview Home Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Home screen. The Home screen displays the current line, your name (SIP screen name), the date and time, and various important status messages. It is the default screen displayed when the phone is in an idle state. Line and Name Date and Time Note: Your System Administrator should have configured your SIP screen name, line number, and any other
Summary of the content on the page No. 17
Getting Started In addition to the phone/line status indicators, status messages with regards to the following are displayed on the Home screen when the situation arises: • Number of missed calls • Phone lock status • SCA Caller IDs • XML-related text • Network status Softkeys 6 left softkeys and 4 bottom softkeys are always displayed on the Home screen. You can configure the left softkeys with up to 20 functions and configure the bottom softkeys with up to 18 functions as required. Left Sof
Summary of the content on the page No. 18
Getting Started This screen displays the following bottom keys: • Dial • Conf (Conference) • Xfer (Transfer) These keys are context-sensitive and cannot be changed. The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6867i has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and second “pages” to display all the rest of the configured softkeys (as per
Summary of the content on the page No. 19
Getting Started Detailed-View Call Screen The Detailed-View Call screen brings into focus all the information available for a specific call. It is the default screen dis- played for all active point-to-point calls. Picture ID Call Timer Call Status Call Feature Indicators Indicators Caller ID The Detailed-View Call screen encompasses the picture ID of the remote party (if available), a call timer indicating the duration of the call in focus (in minutes and seconds), the caller ID (name and nu
Summary of the content on the page No. 20
Getting Started Multi-View Call Screen The Multi-View Call screen allows you to manage your calls more efficiently when you have more than one call in progress. It is particularly useful in transfer and conference scenarios. All pertinent information from the Detailed-View Call screen is also available on the Multi-View Call screen but information for two remote parties can be seen simultane- ously. Call Feature Indicators Call Timer Call Status Indicators Caller ID The following table identi
