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2. ERROR CODE AND SELF-DIAGNOSTIC MODE
2.1 Error Code List
The following error codes is displayed at the upper right of the screen when the CLEAR PAPER or CALL
2
SERVICE symbol is blinking.
2.1.1 Jam
Error code Classification Contents Troubleshooting
E010 Paper exit jam Jam not reaching the exit sensor : The paper which P. 5-1
has passed through the fuser unit does not reach
the exit sensor.
E020 Paper exit jam Stop jam at the exit sensor: The trailing edge of the P. 5-2
paper does not pas
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Error code Classification Contents Troubleshooting E110 Paper misfeeding ADU misfeeding (Paper not reaching the registra- P. 5-3 tion sensor): The paper which has passed through ADU does not reach the registration sensor during duplex printing. E120 Bypass misfeeding (Paper not reaching the regis- P. 5-4 tration sensor): The paper fed from the bypass tray does not reach the registration sensor. E130 Upper drawer misfeeding (Paper not reaching the P. 5-5 upper drawer feed sensor): The paper fe
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Error code Classification Contents Troubleshooting E210 Paper transport jam Lower drawer transport jam (Paper not reaching the P. 5-10 registration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor. E220 Lower drawer transport jam (Paper not reaching the P. 5-11 upper drawer feed sensor): The paper does not reach the upper drawer feed sensor after it has passed the lower drawer feed sensor. 2 E300 PFP upper drawer transport jam (Paper
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Error code Classification Contents Troubleshooting E550 Other paper jam Paper remaining jam on the transport path: The P. 5-19 paper is remaining on the transport path when print- ing is finished (caused by a multiple paper feeding). E712 RADF jam Jam not reaching the original registration sensor: P. 5-24 The original fed from the original feeding tray does not reach the original registration sensor. E713 Cover open jam in the read ready status: Jam P. 5-24 caused by opening of the RADF jam acc
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Error code Classification Contents Troubleshooting EA10 Finisher jam Paper transport delay jam: The paper which has P. 5-30 (Finisher section) passed the bridge unit does not reach the inlet sensor. [MJ-1022/ 1023/1024/1101] EA20 Paper transport stop jam: P. 5-32 (1) The paper does not pass through the inlet sen- sor. [MJ-1022/1023/1024] 2 (2) The paper has passed through the inlet sensor but does not reach or pass the feed path sensor or processing tray sensor. [MJ-1023/1024] (3) The paper wh
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Error code Classification Contents Troubleshooting EA80 Finisher jam Stapling jam: Stapling is not performed properly. P. 5-43 (Saddle stitcher sec- [MJ-1024] tion) EA90 Door open jam: The delivery cover or inlet cover P. 5-43 has opened dur-ing printing [MJ-1024]. EAA0 Power-ON jam: Paper exists at No.1 paper sensor, P. 5-44 No. 2 paper sensor, No.3 paper sensor, vertical path paper sensor or delivery sensor when power is turned ON. [MJ-1024] EAB0 Transport stop jam: The paper which passed P
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2.1.2 Service call Error code Classification Contents Troubleshooting C010 Drive system related Main motor abnormality: The main motor is not P. 5-52 service call rotating normally. C020 Developer motor abnormality: The developer motor P. 5-52 is not rotating normally. 2 C030 Transport motor abnormality: The transport motor is P. 5-52 not rotating normally. C040 Paper feeding system PFP motor abnormality: The PFP motor is not rotat- P. 5-53 related service call ing normally. (the case that paper
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Error code Classification Contents Troubleshooting C411 Fuser unit related ser- Thermistor or heater abnormality at power-ON: P. 5-60 vice call Abnormality of the thermistor is detected when power is turned ON or the temperature of the fuser roller does not rise in a specified period of time after power is turned ON. C412 Thermistor/heater abnormality at power-ON: Ther- P. 5-60 mistor abnormality is detected at power-ON or the fuser roller temperature does not rise within a spec- ified perio
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Error code Classification Contents Troubleshooting CB10 Finisher related Entrance motor abnormality: The entrance motor is P. 5-67 service call not rotating normally. [MJ-1101] CB11 Buffer tray guide motor abnormality: The buffer tray P. 5-67 guide motor is not rotating or the buffer tray guide is not moving normally. [MJ-1101] CB12 Buffer roller drive motor abnormality: The buffer P. 5-67 roller drive motor is not rotating or the buffer roller is 2 not moving normally. [MJ-1101] CB20 Delivery
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Error code Classification Contents Troubleshooting CBC0 Finisher related Alignment motor abnormality: Alignment motor is P. 5-72 service call not rotating or aligning plate is not moving normally. [MJ-1024] CBD0 Guide motor abnormality: Guide motor is not rotat- P. 5-73 ing or guide is not moving normally. [MJ-1024] CBE0 Paper folding motor abnormality: Paper folding P. 5-73 motor or paper folding roller is not rotating normally. [MJ-1024] CBF0 Paper positioning plate motor abnormality: Paper
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Error code Classification Contents Troubleshooting CC71 Finisher related Punch ROM checksum error: Abnormality of check- P. 5-79 service call sum value on Hole punch controller PC board is detected when the power is turned on. [MJ-1101 (when MJ-6101 is installed)] CC72 Punch RAM read/write error: Abnormality of check- P. 5-79 sum value on Hole punch controller PC board is detected when the power is turned on. [MJ-1101 (when MJ-6101 is installed)] 2 CC80 Front alignment motor abnormality: Fro
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Error code Classification Contents Troubleshooting CEA0 Copy process related Revolver home position detection abnormality: It P. 5-89 service call cannot detect that the revolver is at its home posi- tion. CEB0 Black developer unit lifting movement abnormality: P. 5-90 The black developer unit does not move up or down normally (lifting cam does not operate normally). CEC0 Copy process related 2nd transfer roller position detection abnormality: P. 5-91 service call The 2nd transfer roller does n
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Error code Classification Contents Troubleshooting F110 Communication Communication error between System-CPU and P. 5-63 related service call Scanner-CPU F111 Scanner response abnormality P. 5-63 F120 Other service call Database abnormality: Database is not operating P. 5-97 normally. F130 Invalid MAC address P. 5-97 F200 Data overwrite kit (GP-1060) is taken off P. 5-98 2 F350 Circuit related service SLG board abnormality P. 5-65 call © June 2005 TOSHIBA TEC e-STUDIO281c/351c/451c ERROR CODE AN
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2.1.3 Error in Internet FAX / Scanning Function 1) Internet FAX related error Error code Classification Troubleshooting 1C10 System access abnormality P. 5-98 1C11 Insufficient memory P. 5-98 1C12 Message reception error P. 5-98 1C13 Message transmission error P. 5-98 1C14 Invalid parameter P. 5-98 1C15 Exceeding file capacity P. 5-98 1C20 System management module access abnormality P. 5-98 1C21 Job control module access abnormality P. 5-98 1C22 Job control module access abnormality P. 5-98 1C30
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2) RFC related error Message displayed in Error code Contents Troubleshooting the TopAccess screen 2500 Syntax error, command unrecog- HOST NAME error(RFC: 500) P. 5-101 nized Destination mail address error (RFC: 500) Terminal mail address error (RFC: 500) 2501 Syntax error in parameters or argu- HOST NAME error(RFC: 501) P. 5-101 2 ments Destination mail address error (RFC: 501) Terminal mail address error (RFC: 501) 2503 Bad sequence of commands Destination mail address error P. 5-101 (RFC: 5
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3) Electronic Filing related error Message displayed in Error code Contents Troubleshooting the TopAccess screen 2B10 There was no applicable job. No applicable job error in job control P. 5-102 module 2B11 Job status failed. JOB status abnormality P. 5-102 2B20 Failed to access file. File library function error P. 5-102 2B30 Insufficient disk space. Insufficient disk space in /BOX parti- P. 5-102 tion 2B31 Failed to access Electronic Filing. Status of specified Electronic Filing P. 5-102 or fol
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4) E-mail related error Message displayed in Error code Contents Troubleshooting the TopAccess screen 2C10 Illegal Job status System access abnormality P. 5-104 2C11 Not enough memory Insufficient memory P. 5-104 2C12 Illegal Job status Message reception error P. 5-104 2C13 Illegal Job status Message transmission error P. 5-104 2C14 Invalid parameter specified Invalid parameter P. 5-104 2 2C15 Message size exceeded limit or max- Exceeding file capacity P. 5-104 imum size 2C20 Illegal Job status
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5) File sharing related error Message displayed in Error code Contents Troubleshooting the TopAccess screen 2D10 Illegal Job status System access abnormality P. 5-107 2D11 Not enough memory Insufficient memory P. 5-107 2D12 Illegal Job status Message reception error P. 5-107 2D13 Illegal Job status Message transmission error P. 5-107 2D14 Invalid parameter specified Invalid parameter P. 5-107 2D15 There are too many documents in the Exceeding document number P. 5-107 folder. Failed in creating n
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6) E-mail reception related error Message displayed in Error code Contents Troubleshooting the TopAccess screen 3A10 MIME Error has been detected in the E-mail MIME error P. 5-109 received mail. 3A11 MIME Error has been detected in the P. 5-109 received mail. This mail has been transferred to the administrator. 3A12 MIME Error has been detected in the P. 5-109 2 received mail. This mail could not be transferred to the administrator. 3A20 Analyze Error has been detected in E-mail analysis error
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Message displayed in Error code Contents Troubleshooting the TopAccess screen 3B20 Content-Type Error has been Content-Type error P. 5-109 detected in the received mail. 3B21 Content-Type Error has been P. 5-109 detected in the received mail. This mail has been transferred to the administrator. 3B22 Content-Type Error has been P. 5-109 detected in the received mail. This mail could not be transferred to the administrator. 3B30 Charset Error has been detected in Charset error P. 5-109 the rec
