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User Guide for the
® ®
Polycom VVX 1500
Business Media Phone
UC Software Release 3.3.1 | September, 2010 | 1725-16843-001 Rev.D
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Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written
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Contents 1 Getting Started with Your Phone . . . . . . . . . . . . . . . . . . . . . 1 Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Introducing Phone Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Understanding the Phone Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 What Displays on the Touch Screen? . . . . . . . . . . . . . . . . . . . . . . . . . .
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User Guide for the Polycom VVX 1500 Business Media Phone Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Holding and Resuming Conference Calls . . . . . . . . . . . . . . . . . . . . 49 Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Splitting Conference Calls into Two Calls on Hold . . . . . . . .
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Locking and Unlocking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 About Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Changing Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Locking and Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Calling and Answering from a Locked Phone . . . . . . . . . . . . . . . . . . . . 84 3 Using the Advanced Features
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User Guide for the Polycom VVX 1500 Business Media Phone 4 Customizing the Phone Display . . . . . . . . . . . . . . . . . . . . 127 Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Changing the Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Changing the Brightness of the Touch Screen . . . . . . . . . . . . . . . . . . . . . . . 129 Changing the Background Picture . . . . . . . . . . . . . .
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1 Getting Started with Your Phone This chapter includes overview information that you may find helpful when ® ® you’re just starting to learn about your Polycom VVX 1500 business media phone or when you have experience, but you need a quick refresher. Your phone can be customized to show only those options used in your organization. Therefore, there may be options covered in this guide that you cannot access on your phone. To find out more about these options, please talk to your Note sys
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User Guide for the Polycom VVX 1500 Business Media Phone Changes to this Guide Changes to this Guide The following sections have been added to this edition: • “Choosing Where You Hear Sound Effects” on page 75. • “Calling and Answering from a Locked Phone” on page 84. • “Using Buddy Status Lists with a CMA System” on page 99. • “Updating Your Phone’s Configuration” on page 125. • “Appendix: Polycom VVX 1500 Business Media Phone Menu System” on page 159. The following sections have significant
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Introducing Phone Components Getting Started with Your Phone Introducing Phone Components The following figure shows the phone’s primary hardware features. 7 6 5 2 1 4 3 2 Feature Description 1 Handset and Cord Provides audio output for calls that use the handset. 2 Speakerphone Provides ringer and hands-free (speakerphone) audio output. 3 Headset Connector Allows you to connect a headset to the phone. 4 USB Connector Allows you to connect a USB flash drive to display pictures on your phone,
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User Guide for the Polycom VVX 1500 Business Media Phone Understanding the Phone Keypad Understanding the Phone Keypad The following figure shows the keys on the phone console. Key Description 1 Arrow Keys Allow you to: • Scroll through lists. • Highlight items before you select them. • Scroll through active and inactive calls. Left and Right Arrow Allow you to: Keys • Enable and disable fields. • Scroll through values for a field. • Position the cursor within text you’re updating. Left Arrow
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What Displays on the Touch Screen? Getting Started with Your Phone Key Description 8 Transfer Key Transfers the current call to another party. 9 Conference Key Allows connection with another party for a conference. 10 Hold Key Holds an active call or resumes a held call. 11 Do Not Disturb Key Cancels ringing and directs incoming calls to your mailbox. The key glows red when activated. 12 Headset Key Allows you to place and receive calls through an optionally connected headset. The key glows
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User Guide for the Polycom VVX 1500 Business Media Phone What Displays on the Touch Screen? The following figure is an example of what displays on the touch screen during a call. Feature Description 1 Status bar Displays the time and date, the phone’s number, messages, and icons. The time and date and phone’s number display on the far-right of the status bar, next to the PIP. If there are messages to display (for example, recording, flash drive, or status information), the messages scroll u
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What Displays on the Touch Screen? Getting Started with Your Phone Feature Description 1Status bar Icons display along the far-left of the status bar. The following icons can display: (continued) —Messages waiting —Missed calls —Do Not Disturb enabled —USB flash drive attached and idle —USB flash drive attached and playing back —USB flash drive attached and recording —USB flash drive attached and recording paused —Headset attached —Login credentials locked 2 Active call window Displays the act
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User Guide for the Polycom VVX 1500 Business Media Phone What Displays on the Touch Screen? Feature Description 8 Line Key A Line Key can have one of the following status indicators: status indicator • Solid green—A dial tone is available, dialing is in progress, or a call is active. • Flashing green—An incoming call. Or, the far site has placed a call on hold. • Solid red—A remote shared line is active, or the buddy associated with the Speed Dial Key has a status that is either Busy, Offline
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What Displays on the Touch Screen? Getting Started with Your Phone Phone Icons The following table describes the icons that display on the touch screen. Call counters only display when the icon appears next to the Line Key. Icon Description Buddy Status (Online) Busy Lamp Field (BLF) indicator (line is idle) Buddy Status (Busy, Do Not Disturb) Buddy Status (Be Right Back, Away, Out to Lunch) Buddy Status (Offline) Busy Lamp Field (BLF) indicator (line is busy) Buddy Status when provisioned by
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User Guide for the Polycom VVX 1500 Business Media Phone What Displays on the Touch Screen? Icon Description Call (audio-only) Call with Polycom HD Voice Call (video) Call (video) with Polycom HD Voice Call on hold (private line) Call on hold (shared line) Call without Polycom HD Voice (private line) Call (shared line) Conference call Do Not Disturb enabled Forward (Always) Headset attached Line (registered, private) Line (registered, shared) 10 Polycom, Inc.
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What Displays on the Touch Screen? Getting Started with Your Phone Icon Description Line (unregistered) Login credentials locked Message waiting indicators Missed calls indicator Mute applied Speed Dial Key USB device attached and idle USB device attached and playing back USB device attached and recording USB device attached and recording paused Video stopped Video stopped and audio muted Polycom, Inc. 11
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User Guide for the Polycom VVX 1500 Business Media Phone Navigating Menus, Lists, and Fields Navigating Menus, Lists, and Fields To navigate menus, lists, and fields, you can: • Tap the soft keys on the touch screen • Tap the menu items, fields, and arrows on the touch screen • Press the area of the touch screen where a list displays, and then drag your finger up or down • Press the keys on the phone console To operate your phone, follow these tips: After 40 seconds of inactivity, the menu sy
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Navigating Menus, Lists, and Fields Getting Started with Your Phone If you want to ... Then do this ... Scroll through items Do one of the following: • Press the area of the touch screen where the list displays, and then drag your finger up (to move down the list) or down (to move up the list). • Press the area of the touch screen above the blue scrolling indicator bar, and then drag your finger up (to move up the list). Or, press the area of the touch screen below the blue scrolling in
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User Guide for the Polycom VVX 1500 Business Media Phone Entering Data and Editing Fields If you want to ... Then do this ... Scroll through values for a Tap the field’s highlighted grey box. From the field drop-down list, tap (to scroll one-by-one) or press (to scroll continuously) one of the scroll arrows. Select a value for a field From the drop-down list, tap the value. Select an item Do one of the following: • Tap the item. • Scroll to the item using or (so the item is highlighted),
