Summary of the content on the page No. 1
®
CALLMASTER V Telephone Console
User’s Guide
Contents
The CALLMASTER The CALLMASTER V Te V Telephone Co lephone Console nsole.. . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 1
The CALLMASTER The CALLMASTER V Te V Telephone Co lephone Console nsole. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 1
Headset Headset Connect Connections wi ions with t th th he CALLM e CALLMASTER V ASTER V.. . . . . . . . . . . . . . . . .2 2
Headset Headset Connect Connections wi ions with t
Summary of the content on the page No. 2
NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: Avaya Publications Center 2855 N. Franklin Road, Indianapolis, IN 46219 Domestic: 1 800 457-1235 International: 1 317 322-6791 Domestic Fa
Summary of the content on the page No. 3
OBTAINING PRODUCTS To learn more about Lucent Technologies products and to order any of these products, contact Lucent Direct, the direct-market organization of Lucent Technologies Business Communications System. Access their web site at www.lucentdirect.com or call the following numbers: customers should call 1 800 451-2100 or account executives can contact Lucent Direct at 1 800 778 1880 (voice) or 1 800 778-1881 (fax). THE “CE” MARK If the “CE” mark is affixed to this equipment. it means
Summary of the content on the page No. 4
When using your telephone, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons. Read and understand all instructions. Follow all warnings and instructions marked on the telephone. This telephone can be hazardous if immersed in water. To avoid the possibility of electric shock, do not use it while you are wet. If you accidentally drop the telephone into water, do not retrieve it until you have first unplugged the l
Summary of the content on the page No. 5
The CALLMASTER V Telephone Console ® The CALLMASTER V telephone has been specially designed for use with the Automatic Call Distribution (ACD) system and the many features of the ® ® DEFINITY Enterprise Communications Server (ECS) and the DEFINITY Communications System Generic 1, Generic 2, and Generic 3. This telephone is designed to be used with a headset in a 2-wire environment. Note: Power for the CALLMASTER V telephone, including the headset, comes from the DEFINITY switch through the
Summary of the content on the page No. 6
The following features correspond to the numbers in Figure 1. 1) Telephone Notepad 8) Volume control button 2) Mute (or ) button 9) Display 3) Speaker (or ) button 10) Softkeys 4) Transfer/Test (or ) button 11) Display control buttons 5) Redial (or ) button 12) Hold (or ) button 6) Conf/Ring (or ) button 13) Call appearance/feature buttons (See Note immediately below) 7) Dial pad 14) Message light – labeled Note: Two feature buttons must be administered in the following ways: One of
Summary of the content on the page No. 7
Compatible Headpieces The following Lucent Technologies headpieces can be used with these telephones: ® – Mirage – Receiver fits over either ear. Not for noisy environments. ® – StarSet – Eartip fits in ear canal. ® – Supra – Adjustable headband and soft ear cushion. ® – Encore – Advanced sound technology with adjustable headband and soft ear cushion. ® – TriStar – Advanced headpiece which fits over the ear. The CALLMASTER V Recorder Interface The CALLMASTER V’s Recorder
Summary of the content on the page No. 8
Using the Softkey Feature Menus There are three separate softkey feature menus. Each of these menus allows you to select from four different features. You can enter Softkey Mode (and view the softkey feature menu) by pressing the display control button labeled Menu or . The following is an example of a softkey feature menu. Dir Drop HFAns Timer The top line of each softkey feature menu screen shows you the status of each of the four features. An arrow appears above the feature name or abbr
Summary of the content on the page No. 9
CONFERENCE The Conference feature allows you to conference up to six parties (including yourself) on a call. To add another party to a call (for a total of six parties) 1.Press Conf(or ). [dial tone] 2. Dial the number of the new party and wait for an answer. 3. When you want to add the new person, press Conf (or ) again. 4. Repeat Steps 1 through 3 for additional conference connections. To add a call you have put on hold to another call you are connected to Conf ). [dial tone] 1.Pr
Summary of the content on the page No. 10
RELEASE An ACD agent can press Release to disconnect from a call. To disconnect from a call Release 1.Press . Release Note: Pressing is faster than waiting for a caller or trunk to disconnect and enables you to perform other ACD or voice terminal procedures sooner. You do not hear dial tone after you Release press . If you want to disconnect from a call and then place another Drop call, you can press instead. SPEAKER (LISTEN-ONLY) and GROUP LISTEN The Speaker feature allows you to place
Summary of the content on the page No. 11
TEST The Test feature allows you to test the lights and display on your telephone. To test the lights and display on your telephone 1. With the headset off, press and hold down Trnsfr (or ). Lights go on in columns, and all the display segments fill in. 2. To end test, release Trnsfr (or ). Lights return to normal operation. Note: If the lights or the display segments do not respond during the test, see your system manager. TRANSFER The Transfer feature allows you to transfer a call from your
Summary of the content on the page No. 12
Selecting a Personalized Ring SELECT RING The Select Ring feature allows you to choose your own personalized ringing pattern for your telephone from among eight different patterns. To select a personalized ringing pattern 1. With the headset off, press Conf (or ). Current ringing pattern plays and repeats every three seconds. 2. Continue to press (and then release) Conf (or ) to cycle through all eight ringing patterns. 3. If you want to save the ringing pattern currently being played, do not
Summary of the content on the page No. 13
Operating Range Requirements The total distance between the CALLMASTER V telephone (with Recorder Interface active) and the recording device should not exceed 200 feet/ 60.96 meters. The distance between the CALLMASTER V telephone and the PBX must NOT exceed the following: With 22-gauge wire, the distance between the CALMASTER V and the PBX should not exceed 5,500 feet/ 1,676.4 meters; with 24-gauge wire, the distance should not exceed 3,500 feet/ 1,066.8 meters; with 26-gauge wire, the di
Summary of the content on the page No. 14
Important Safety Warnings for Installation When this product is located in a separate building from the telephone communications system, a line current protector MUST be installed at the entry/exit points of ALL buildings through which the line passes. Only one protector is needed at each installation point. For 2-wire installations, the following is recommended: Lucent Technologies 4-type protectors ITW LINX LP-type protectors. Lucent Technologies 3BIC (carbon block) or Lucent 3BEW (gas
Summary of the content on the page No. 15
Desktop Installation Note: You can use the telephone without the desktop stand, if you so choose. If you do not use the telephone with attached desktop stand, it is suggested that you place small round feet (available in kit for 3 telephones PEC 33106) on each corner of the bottom of the telephone housing. 1. Turn the telephone face down on a flat surface. 2. Remove the desktop stand (the upper tabs on the stand are shown as 2 in Figure 4; the lower tab slots are shown as 6 in Figure 4). A
Summary of the content on the page No. 16
Wall Installation Note: For wall-mounting, you will need a 1-foot line cord. (This cord is not supplied with the telephone, but can be ordered by using this comcode: 103786760.) 1. Make sure the 8-conductor wall mount plate is in place. 2. Place the telephone face down on a flat surface. 3. Remove the desktop stand which is attached to the base of the telephone by tabs on the top and back of the stand, shown as 2 and 6 in Figure 4. – Press inward on the top of the stand until you can lift t
Summary of the content on the page No. 17
9. Place the base of the telephone on the wall-jack mounting studs, and pull downward until it is secure. (See Figure 6.) FIGURE 6 Placing the Telephone on the Wall Jack Mounting Studs 10. Plug the quick-disconnect (QD) connector on the headset into the QD connector on the headset cord already plugged into one of the Headset jacks on the back of your telephone. 11. Turn on the headset OR press Spkr (or ) and listen for dial tone. If there is no dial tone, check all wire connections to make s
Summary of the content on the page No. 18
Orderable Cards and Equipment The following cards and equipment are orderable. You can order additional designation cards in quantities of 25 cards per package. Notepads can also be ordered in quantities of 25 per package. Use the following comcodes when you place your order. – 25 sheets of designation cards (8-1/2” x 11”) Comcode 847991650 – 25 sheets of designation cards (A4-size) Comcode 848020749 – 25 sheets of Notepads with 9 Notepads per sheet (8-1/2” x 11”) Comcode 108562570 – 25 shee
