Summary of the content on the page No. 1
Meridian Digital
Telephones
M3901
M3902
M3903
M3904
User Guide
Enterprise Voice Solutions Customer Documentation
Nortel Knowledge Network
Summary of the content on the page No. 2
While you are away from your desk: Call Forward 38
Summary of the content on the page No. 3
Contents M3900 Series Meridian Digital Telephone 1 M3901 .................................................................................................1 M3902 .................................................................................................2 M3903 .................................................................................................3 M3904 .................................................................................................4 Your Telephone’s Controls 5 T
Summary of the content on the page No. 4
Contents Use Call Park (M3903 and M3904) ......................................................30 Calling Party Number (M3902) .............................................................33 Calling Party Number/Charge Account (M3903 and M3904) .................33 Display incoming calls ..........................................................................34 Trace a Malicious call ...........................................................................35 Incoming calls 36 Activate Automat
Summary of the content on the page No. 5
Contents Enhanced Override Feature .................................................................. 58 Forced Camp-on .................................................................................. 59 Station Camp-on ................................................................................. 60 Override Feature ................................................................................. 61 Privacy Release ...........................................................................
Summary of the content on the page No. 6
Contents Select Preferred name match .................................................................86 Set up area code .................................................................................86 Enable Call timer .................................................................................87 Select Date/time format ........................................................................87 Enable Key click ............................................................................
Summary of the content on the page No. 7
Contents Access and use the Personal Directory 102 Access the Personal Directory ............................................................. 102 Add a Personal Directory entry ........................................................... 102 Add an incoming call ......................................................................... 104 Add an outgoing call ......................................................................... 105 Delete or edit a Personal Directory entry ..................
Summary of the content on the page No. 8
Contents Accessories for the M3900 Series telephones 127 Accessory Connection Module (ACM) ..................................................127 Analog Terminal Adapter (ATA) ..........................................................127 Computer Telephony Integration Adapter (CTIA) ...................................127 Display-based Expansion Module ........................................................127 External Alerter and Recorder Interface ...............................................
Summary of the content on the page No. 9
M3900 Series Meridian Digital Telephone M3900 Series Meridian Digital Telephone There are five models in the M3900 Series Meridian Digital Telephone Portfolio. This document describes the M3901, M3902, M3903, and M3904 features and how to use them. The M3902, M3903, and M3904 are described in the main portion of this document. The M3901 is described in a separate section of this document. For information on the M3905 refer to the M3905 Call Center Meridian Digital Telephone User Guide. M390
Summary of the content on the page No. 10
M3900 Series Meridian Digital Telephone M3902 The M3902 has one Line (DN) Key, and three Programmable Soft Keys (self-labeled). M3902 telephone LCD Indicator Message Waiting Light/ Incoming Call Indicator One Line (DN) Programmable Soft Keys (self-labeled) Options Message LED Transfer Handsfree Key Hold Goodbye Volume Control Bar LED 553-8624 Mute 2 Navigation Keys
Summary of the content on the page No. 11
M3900 Series Meridian Digital Telephone M3903 The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled). M3903 telephone LCD Display Goodbye Hold Message Waiting Light/ Incoming Call Indicator Programmable Line (DN)/ Feature Keys (self-labeled) Context Sensitive Soft Keys (self-labeled) LED Copy Handsfree Key Fixed Feature Keys Shift Volume Control Bar Application
Summary of the content on the page No. 12
M3900 Series Meridian Digital Telephone M3904 The M3904, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled). M3904 telephone LCD Display Goodbye Hold Message Waiting Light/ Incoming Call Indicator Programmable Line (DN)/ Feature Keys (self-labeled) Context Sensitive LED Soft Keys (self-labeled) Handsfree Key Fixed Feature Keys Shift Copy Volume Control Bar LED Applica
Summary of the content on the page No. 13
Your Telephone’s Controls Your Telephone’s Controls Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side. You can terminate an active call by Goodbye / pressing the Goodbye Key. The Goodbye Key is useful for disconnecting a handsfree call. Press the Headset Key to answer a call on Headset a headset (connected to the headset jack) / or to swit
Summary of the content on the page No. 14
Your Telephone’s Controls The Navigation Keys allow you to scroll through Menus and lists on the display. The Copy Key copies incoming or outgoing Copy / call numbers into the Personal Directory on the M3904. The Quit Key ends an active application. Quit Pressing the Quit Key does not affect the status of calls currently on your telephone. Note: If you press the Quit Key before the Done Key you exit without saving changes. Press the Done Key to exit and save changes. The Options Key allo
Summary of the content on the page No. 15
Your Telephone’s Controls Line/Directory Number (DN) Key(s) are 2496 assigned to your M3902, M3903, or M3904. They can be a Primary Directory Number (PDN) or secondary DN(s) on the M3903 and M3904. On the M3903 and M3904, the lower 2498 right hand Line/Feature Key on the first layer is your Primary Directory Number (PDN) Key. When you pick up the handset, the line associated with this key is ready for you to make a call. Note: Although you have only one PDN, you can have additional Lin
Summary of the content on the page No. 16
Terms you should know Terms you should know Attendant — The attendant is a telephone operator in your organization. Call Log— The Call Log can be configured to store either unanswered or all incoming calls. These entries can be accessed through your directory menu. Call party information—When your telephone rings, the display shows Call Party Name Display (CPND) information. The system must have CPND enabled. The display shows the phone number and name, if available, of the incoming call. Car
Summary of the content on the page No. 17
Terms you should know Meridian 1, Meridian SL-100— The Meridian 1 or the Meridian SL-100 is your office communications system. More... — The More Key allows access to the multiple layers of Programmable Soft Keys. These keys are the keys located below the display on your telephone. Off-hook — Off-hook is a term used to indicate that the telephone is active and ready to make a call. Your telephone’s status changes to off-hook when you pick up the handset or press a Line (DN) Key. Paging tone—
Summary of the content on the page No. 18
Your telephone call features Your telephone call features Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you. To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) for the Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100. Your network administrator supplies you with the Flexible Feature Codes o
Summary of the content on the page No. 19
Your telephone call features To switch from handset to handsfree: 1. Press the Handsfree Key. 2. Replace the handset. To use a headset: Connect a headset to the headset jack or the handset jack depending on the headset type and the telephone you are using. Press the Headset Key (M3903 and Headset M3904). For the M3902 read the / instructions that came with your recommended headset. Note 1: Refer to “Set On-hook default path” on page 89 for information on how to configure your telephone
Summary of the content on the page No. 20
Your telephone call features Activate/deactivate Group listening The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset. This feature must be enabled by your network administrator. To activate the Group listening option: 1. Press the Options Key. Options / 2. Use the Navigation Keys to scroll through the Options List and highlight Group listening. Group listening 3. Press the Select Key. Select 4. Press the On Key.
