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Cisco Unified IP Phone 7931G
Phone Guide for
Cisco Unified Communications
Manager 7.0
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
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Common Phone Tasks Softkey Definitions View online help Press ( ) > . AbbrDial Dial using a speed dial index on phone number Place a call Press and enter a Answer Answer a call number. Back Return to the previous Help topic QUICK REFERENCE Redial a number Press . CallBack Receive notification when a busy extension becomes available Use a headset Press (). Cancel Cancel an action or exit a screen Mute your phone Press . without applying changes Hold a call Press . Clear Delete records or se
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MeetMe Host a Meet-Me conference call Feature disabled Phone Screen Icons more Display additional softkeys Speed dial button Call State NewCall Make a new call Audio or Video Mode On-hook line OPickUp Answer a call that is ringing in an Handset in use Off-hook line associated group Speakerphone in use Connected call Park Store a call using Call Park Call Forwarding enabled Headset in use PickUp Answer a call that is ringing on another phone in your group Ringing call, or a BLF- Video monitore
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Contents Getting Started 9 Using this Guide 9 Finding Additional Information 9 Safety and Performance Information 10 Cisco Product Security Overview 11 Accessibility Features 11 Connecting Your Phone 12 An Overview of Your Phone 15 Understanding Buttons and Hardware 15 Understanding Lines and Calls 19 Understanding Line and Call Icons 20 Understanding Phone Screen Features 21 Accessing the Application Menu 23 Accessing the Help System on Your Phone 23 Understanding
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Switching an In-Progress Call to Another Phone 32 Transferring Calls 32 Sending a Call to a Voice Message System 33 Forwarding Calls to Another Number 33 Using Do Not Disturb 35 Making Conference Calls 36 Using Conference Features 36 Viewing or Removing Conference Participants 38 Placing or Receiving Intercom Calls 39 Advanced Call Handling 41 Speed Dialing 41 Picking Up a Redirected Call on Your Phone 42 Storing and Retrieving Parked Calls 43 Logging Out of Hunt Grou
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Customizing the Phone Screen 56 Using Call Logs and Directories 57 Using Call Logs 57 Directory Dialing 59 Using Corporate Directory on Your Phone 59 Using Personal Directory on Your Phone 60 Accessing Voice Messages 63 Using the User Options Web Pages 64 Accessing Your User Options Web Pages 64 Configuring Features and Services on the Web 65 Using Personal Directory on the Web 65 Setting Up Speed Dials on the Web 68 Setting Up Phone Services on the Web 69 Controlling
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Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then Explore your phone on your own Press ( ) > on the phone when you need assistance. Review important safety information See Safety and Performance Information, page 10. Connect your phone See Connecting Your
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http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm l Safety and Performance Information Refer to these sections fo
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Getting Started Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, d
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10/100 SW 10/100 PC DC48V 1 5 4 2 3 1 DC Adaptor port (DC48V) (optional) Network port (10/100 SW) 2 3 Access port (10/100 PC) Headset port 4 5 Handset port 12 OL-15791-01 170686
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Connecting Your Phone Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 1 2 3 1 Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. 2 3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Registering with TAPS
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Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector. These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments. Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse. Audio Quality Subjective to the User
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An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. The Cisco Unified IP Phone 7931G is designed to meet the communication needs with moderate telephone traffic and specific call requirements. It provides you with dedicated
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An Overview of Your Phone For more information, Item Description see... Programmable Depending on configuration, programmable buttons Understanding 1 buttons (or line keys) provide access to: Phone Screen Features, page 21 Phone lines and intercom lines (line buttons) Basic Call Speed-dial numbers (speed-dial buttons, Handling, page 25 including the BLF speed-dial feature) Speed Dialing, Web-based services (for example, a Personal page 41 Address Book button) Using
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For more information, Item Description see... Paper label Allows you to identify each button with line or feature Understanding Line 2 information. and Call Icons, page 20 3 Softkey Each activates a softkey option (displayed on your Understanding Phone buttons phone screen). Screen Features, page 21 Hold button Places calls on hold. Using Hold and 4 Resume, page 30 5 Transfer Connects a call to another number. Transferring Calls, button page 32 Redial button Connects to the last dialed n
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An Overview of Your Phone For more information, Item Description see... Cisco Unified Shows the Cisco Unified IP Phone model number. 14 IP Phone model 4-way Navigation button Understanding Phone 15 navigation Screen Features, Scroll up and down to see menus and highlight pad and Select page 21 items button Scroll left to open the Details view and see (center) directory numbers and features assigned to each line button (when on call screen) Scroll right to close the Details vi
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Calls—Each line can support a single call. If multiple lines share a directory number, each line can still support one call each. Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state and feature accessibility on each line. Icon Line or call state Description Call State On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are connected to the other party.
